
We provide fully featured and tailored phone systems for veterinary practices, trusted by businesses since 2012. Our solutions include automated appointment reminders, instant access to client and patient records, call recording and monitoring, and
secure data handling for complete compliance.
Don’t miss client calls — boost bookings by 40% and save 30% of your team’s time!
Handling over 10 million veterinary calls each year, our phone systems help practices grow efficiency, revenue, and client satisfaction. You can increase productivity and keep customers happy with smooth call handling. Our phone system connects with popular vet CRMs such as
Provet Cloud, Teleos, Vet IT, Merlin, Vet One, Idexx Animana, RoboVet, and Provet. Manage appointments, records, and client communication in one place without extra effort.
The auto attendant in your veterinary phone system takes care of incoming calls, allowing your team to focus on pets and clients. It plays a recorded message and directs callers without needing staff to answer every ring. Here's how it solves common issues:
Call recording in your veterinary phone system helps you keep track of conversations and provide better service. Every call is stored safely and can be reviewed when needed. Here’s how it supports your practice:
Missed calls often mean missed chances to help pets and their owners. With missed call tracking built into your veterinary phone system, every call is logged, even if it’s not answered right away. Here’s how this feature helps your team:
Offer free guest Wi-Fi to your visitors and gain helpful insights in return. Each login adds useful details to your dashboard, helping you better understand client behaviour and visit patterns. Here’s how your veterinary phone system with managed Wi-Fi makes an impact:
Available as a Windows Desktop Installation
Our system connects your Cloud Phone System with your Veterinary Practice Management Software, improving daily workflow and client communication.
Our VoIP phone system is built with the daily needs of veterinary practices in mind. These features make communication easier, faster,
and more reliable for your entire team.
Welcome every caller with a clear, friendly message before connecting them. Personalized greetings create a professional first impression. You can update messages easily to reflect hours or special updates.
Keep clients informed while they wait, reducing missed opportunities. The queuing system holds calls during busy periods. Each caller stays in line until the next available team member is free.
Route calls without needing staff to answer every ring. Clients choose options using simple menus to reach the right person. It saves time and reduces wait times during peak hours.
Caller information appears instantly on your screen as the phone rings. This helps teams respond quickly with the right details. Speed and accuracy improve with every call.
Assign special status to important contacts or repeat clients. Their calls can be prioritised and sent to specific team members. It helps build stronger relationships with high-value clients.
Stay connected from anywhere using our mobile app and roaming features. Calls can be answered inside or outside the practice. Ideal for vets on the move or working across branches.
Call Logging and Call Recording
Track every conversation with detailed logs and secure recordings. Training, quality checks, and compliance become easier. Records can also help resolve client disputes.
Connect your phone system with tools you already use daily. Link with your practice management software to update records and save time. Keep everything organised without switching platforms.
Link all your locations under one phone system for easy access. Staff can transfer calls, share resources, and stay connected. Clients reach the right team, no matter where they call.
All orders come with your choice of the following top-of-the-range hardware such as:
GET 10% DISCOUNT WITH ONLINE QUOTE
Answers to some of our most commonly asked questions for Veterinary Practices
A veterinary phone system is a communication solution tailored for veterinary practices, often utilizing VoIP (Voice over Internet Protocol) technology to manage calls and integrate with practice management software.
These systems convert voice into digital signals, transmitting them over the internet. They often integrate with practice management software, providing features like caller ID with client information, call routing, and access to patient records during calls.
VoIP systems enhance communication by offering features like intelligent call routing, caller ID integration, and compatibility with practice management software, leading to improved efficiency and client satisfaction.
Integration allows instant access to client records during calls, reduces data entry errors, and streamlines workflows, enhancing overall efficiency.
Yes, features like automated after-hours call forwarding can connect clients to emergency services or provide information about the nearest veterinary emergency hospital.
Call recording aids in staff training, ensures quality control, and helps resolve client disputes by providing accurate records of conversations.
VoIP systems often reduce costs associated with traditional phone lines and offer scalable solutions that grow with your practice.
Key factors include integration capabilities with existing software, scalability, reliability, customer support, and features like call routing, voicemail-to-text, and mobile access.
Features like two-way texting, appointment reminders, and efficient call handling enhance client engagement and satisfaction.
Yes, many systems support multi-site connectivity, allowing seamless communication and resource sharing between different locations.
Features include:
Call Transfer, Music on Hold, Caller ID, Speed Dials, and Phone Directory,
Voicemail system with Voicemail-to-Email allows you to pick up your call anywhere, even on the move,
Reliable conference calling system that doesn't drop or leave you wondering what's being said,
Auto Attendant, Welcome Greetings, and Interactive Voice Response can direct calls to the right person/department,
Call forwarding helps you answer the calls you need to, even when you're out of the office,
Call Centre Management System with Visual Wallboard reports live call stats and provides online portal management.
Cloud Phone Systems
Unified Communications
Phone System
Cloud Call Centre
Call Conferencing System
Virtual Numbers
Door Entry Systems
Voip Hardware
CRM Integration
Call Recording
IVR System
Voip Shop Support
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02038877388
Our mission is to offer top-quality service that our clients can trust. You'll have your account manager, who will assist you directly. Could you not rely on us to tell you about it? Read what our customers say about us:
“Always there to help our businesses. Even when our outgoing provider had difficulties due to the current situation, the team at The Voip Shop worked tirelessly until the problems were resolved. Glad we made the switch..”
Zakir Daud
Eazi Apps
“The team are very responsive and have been since my initial enquiry through to setup and ongoing customer service. Setup was simple, guidance was great. Haven’t had any issues to date with the service and the team have been quick to answer any queries and changes we have required for our business. Highly Recommended!”
Matthew Pitcher
Seven Life Sciences
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This page details exactly what we have done to achieve this compliance. If we process your data and you wish to exercise your rights under the UK GDPR, please submit a Data Subject Request using the button below.
Providing Business Telephone Systems for businesses in and around the UK : Leicester, Peterborough, Northampton, Derby, Coventry, Bedford,
Norwich, Cambridge, Birmingham, Sheffield, Leeds, Bradford, Nottingham, Manchester, Liverpool, Bristol, Newcastle, Sunderland, Wolverhampton,
Glasgow, Southampton, Portsmouth, London, Cardiff, Belfast, Edinburgh, Dundee, United kingdom, Healthcare, GP Surgeries and Doctors,
Best Broadband Deals & Internet Provider for businesses and Home in and around the UK : Salisbury
Phone: +44116 243 8426
Email: support@thevoipshop.co.uk
Address: TheVoIPShop,
Dock 3, Office 103,
30 Exploration Drive,
Leicester,
LE4 5JU
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