Business VoIP Phone System for Veterinary Practices

Vet VoIP Connect

We provide fully featured and tailored phone systems for veterinary practices, trusted by businesses since 2012. Our solutions include automated appointment reminders, instant access to client and patient records, call recording and monitoring, and

secure data handling for complete compliance.

Fully Managed Cloud Based Phone System for Veterinary Practices

Don’t miss client calls — boost bookings by 40% and save 30% of your team’s time!

Get Your Veterinary Phone System Today

Connect Your Vet CRM for Better Control and Faster Results

Handling over 10 million veterinary calls each year, our phone systems help practices grow efficiency, revenue, and client satisfaction. You can increase productivity and keep customers happy with smooth call handling. Our phone system connects with popular vet CRMs such as Provet Cloud, Teleos, Vet IT, Merlin, Vet One, Idexx Animana, RoboVet, and Provet. Manage appointments, records, and client communication in one place without extra effort.

best veterinary voip phone system

Auto Attendant – A Helping Hand in Your Veterinary Phone System

The auto attendant in your veterinary phone system takes care of incoming calls, allowing your team to focus on pets and clients. It plays a recorded message and directs callers without needing staff to answer every ring. Here's how it solves common issues:


  • Cut down wait times: Callers hear options straight away, avoiding long holds.
  • Reduce missed calls: The system sends callers to the right person quickly.
  • Promote your services: Use hold time to highlight seasonal treatments or reminders.
  • Lower team pressure: With fewer phone interruptions, staff stay focused on patient care.
  • Keep clients informed: Share key updates, changes in hours, or ongoing offers through recorded messages.
Auto Attendant A Helping Hand in Your Veterinary Phone System
Call Recording Veterinary Phone System

Call Recording – Built Into Your Veterinary Phone System for Clarity and Care

Call recording in your veterinary phone system helps you keep track of conversations and provide better service. Every call is stored safely and can be reviewed when needed. Here’s how it supports your practice:


  • Improve training: Use real calls to teach staff how to handle different situations.
  • Resolve disputes: Revisit past conversations to clear up any confusion or complaints.
  • Stay compliant: Keep a record of important details for internal checks or legal use.
  • Monitor service quality: Make sure every client call meets your standards.
  • Track missed info: Go back and find anything forgotten during a call without guessing.

 No Missed Calls with Your Veterinary

 Phone System

Missed calls often mean missed chances to help pets and their owners. With missed call tracking built into your veterinary phone system, every call is logged, even if it’s not answered right away. Here’s how this feature helps your team:


  • Cut down on lost enquiries: Reach out to potential new clients who tried to call.
  • Keep service levels high: Return every call with client details already saved.
  • Protect your revenue: Capture more bookings by responding quickly and professionally.
  • Stay organised: View missed calls in one place, ready to follow up.
  • Build trust: Show clients you care by getting back to them without delay.
Missed Calls with Your Veterinary Phone
Guest Wifi Veterinary Phone System

Managed Guest Wi-Fi – Built Into Your Veterinary Phone System

Offer free guest Wi-Fi to your visitors and gain helpful insights in return. Each login adds useful details to your dashboard, helping you better understand client behaviour and visit patterns. Here’s how your veterinary phone system with managed Wi-Fi makes an impact:


  • Grow online presence: Encourage clients to follow your practice on social media when they connect.
  • Collect real data: See visitor trends like time spent in your clinic and repeat visits.
  • Automate feedback: Send follow-up messages asking for reviews after appointments.
  • Target your marketing: Use collected data for SMS or email campaigns with useful updates.
  • Build client loyalty: Make visits more pleasant with easy internet access and timely communication.
The Voip Shop’s Cloud hosted business VoIP Phone systems, call conferencing suite, and call center system products are all cloud-based, freeing you from expensive equipment, complex hardware and high costs. A cloud phone system is flexible, provides features to enhance productivity and efficiency and reduces costs by up to 40%. It allows you to move locations seamlessly and communicate from any device (Desk phone, smartphone, tablet and Laptop)

Available as a Windows Desktop Installation

Our system connects your Cloud Phone System with your Veterinary Practice Management Software, improving daily workflow and client communication.

GET A FREE QUOTE

Our VoIP Phone System Features Built for Veterinary Practices

Our VoIP phone system is built with the daily needs of veterinary practices in mind. These features make communication easier, faster,

and more reliable for your entire team.

 Greeting Messages

Welcome every caller with a clear, friendly message before connecting them. Personalized greetings create a professional first impression. You can update messages easily to reflect hours or special updates.

Call Queuing System

Keep clients informed while they wait, reducing missed opportunities. The queuing system holds calls during busy periods. Each caller stays in line until the next available team member is free.

Auto Attendant

Route calls without needing staff to answer every ring. Clients choose options using simple menus to reach the right person. It saves time and reduces wait times during peak hours.

 Call Popping

Caller information appears instantly on your screen as the phone rings. This helps teams respond quickly with the right details. Speed and accuracy improve with every call.

VIP Numbers

Assign special status to important contacts or repeat clients. Their calls can be prioritised and sent to specific team members. It helps build stronger relationships with high-value clients.

Mobile App

Stay connected from anywhere using our mobile app and roaming features. Calls can be answered inside or outside the practice. Ideal for vets on the move or working across branches.

Call Logging and Call Recording

Track every conversation with detailed logs and secure recordings. Training, quality checks, and compliance become easier. Records can also help resolve client disputes.

Management System Integrations

Connect your phone system with tools you already use daily. Link with your practice management software to update records and save time. Keep everything organised without switching platforms.

Multi-Site Connectivity

Link all your locations under one phone system for easy access. Staff can transfer calls, share resources, and stay connected. Clients reach the right team, no matter where they call.

Exclusive offer - FREE Desk Phone

Not only do you get top quality service and reliability, but we also give you the hardware to match.


All orders come with your choice of the following top-of-the-range hardware such as:


 

  • FREE Yealink T41S Desk Phones



GET A FREE QUOTE

Flexible pricing plans  designed for your Business

Trusted by 100,000 business users

Your new VoIP Phone System:
Unlimited Calls
Get Unlimited National, Local and Mobile Calls in the UK.

Lots of Bundled features
Included in your price, you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.

Fast and Efficient Installation
It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.

Business Critical Reliability
Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

GET 10% DISCOUNT WITH ONLINE QUOTE

Dental Practices - FORM 1

FAQs

Answers to some of our most commonly asked questions for Veterinary Practices

  • What is a Veterinary Phone System?

    A veterinary phone system is a communication solution tailored for veterinary practices, often utilizing VoIP (Voice over Internet Protocol) technology to manage calls and integrate with practice management software.

  • How does a Veterinary Phone System work?

    These systems convert voice into digital signals, transmitting them over the internet. They often integrate with practice management software, providing features like caller ID with client information, call routing, and access to patient records during calls.

  • Why is a VoIP phone system important for veterinary practices?

    VoIP systems enhance communication by offering features like intelligent call routing, caller ID integration, and compatibility with practice management software, leading to improved efficiency and client satisfaction.

  • What are the benefits of integrating a phone system with practice management software?

    Integration allows instant access to client records during calls, reduces data entry errors, and streamlines workflows, enhancing overall efficiency. ​

  • Can a veterinary phone system handle after-hours emergencies?

    Yes, features like automated after-hours call forwarding can connect clients to emergency services or provide information about the nearest veterinary emergency hospital.

  • How does call recording benefit a veterinary practice?

    Call recording aids in staff training, ensures quality control, and helps resolve client disputes by providing accurate records of conversations.

  • Is a VoIP phone system cost-effective for veterinary clinics?

    VoIP systems often reduce costs associated with traditional phone lines and offer scalable solutions that grow with your practice.

  • What should I consider when choosing a veterinary phone system?

    Key factors include integration capabilities with existing software, scalability, reliability, customer support, and features like call routing, voicemail-to-text, and mobile access.

  • How does a veterinary phone system improve client communication?

    Features like two-way texting, appointment reminders, and efficient call handling enhance client engagement and satisfaction.

  • Can I use a veterinary phone system across multiple clinic locations?

    Yes, many systems support multi-site connectivity, allowing seamless communication and resource sharing between different locations.

See how VoIP can help your business

Reduce Communications Costs
 
Huge cost savings against old legacy and competing hosted telephony solutions providing a dramatically lower total cost of ownership.

Simplicity & Efficiency

Setup is simple and quick with plug-and-play. No hardware setup is required and your call flow is ready to go live in minutes with the ability to scale up as your business grows. 

Increase Productivity

Make your office communications faster and more flexible than ever before with easy to manage administration.

Why choose The VoIP Shop?

Join thousands of organizations using The Voip Shop’s Cloud Hosted VoIP and business phone systems, mobile VoIP applications, web and video conferencing, and cloud call center to communicate better.
VoIP costs 40% less than traditional phone systems

All inclusive phone line rental, phone system, features, support, and unlimited call packages for mobile and landline calls, with wholesale international calling rates.

Trusted UK-based technical support you can rely on

Free support with full management of phone system included. Our reliable and trusted team of engineers is on hand to assist you with technical support at all times, so you can focus on your business.   

Designed for the modern workforce in one or multiple locations

Make and receive calls on multiple devices. Employees can work from any location using any device, including a smartphone, tablet or desktop/laptop, with our mobile calling apps.
 
Set up and fully managed for you by our team of phone system experts

We fully manage the whole process of switchover, from dealing with your existing provider to the transfer of your existing office phone number. If you are setting up a new business, we will set up a new number for you.

Our powerful features improve engagement with your customers

The VoIP Shop provides business phone systems. Whether you’re a call center, school, medical clinic or any other business reliant on a phone system, our VoIP phone system features offer a modern solution for your workplace. 

Features include:  


Call Transfer, Music on Hold, Caller ID, Speed Dials, and Phone Directory,


Voicemail system with Voicemail-to-Email allows you to pick up your call anywhere, even on the move,


Reliable conference calling system that doesn't drop or leave you wondering what's being said,


Auto Attendant, Welcome Greetings, and Interactive Voice Response can direct calls to the right person/department,


Call forwarding helps you answer the calls you need to, even when you're out of the office,


Call Centre Management System with Visual Wallboard reports live call stats and provides online portal management. 

dental practices voip feature
We have a team of experts in telecommunications on standby to assess your individual business needs and requirements. These experts can tailor each solution to ensure it covers everything you need and more. 
GET A FREE QUOTE

Our Solutions

Services to help business of all sizes and budgets get better connected. 
Click on anyone of these for further details.

GET A FREE QUOTE

 Flexible pricing plans designed for your Business

Trusted by 100,000 business users
Unlimited Calls

Get Unlimited National, Local and Mobile Calls in the UK

Lots of Bundled features

Included in your price you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.

Fast and Efficient Installation

It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.

Business Critical Reliability

Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

Request A Call Back

Enjoy all-inclusive service on one bill

The Voip Shop combines your traditional analog Phone system, phone lines and calls into one simple bill. Get everything, including phone system with 80+ features, voicemail, fax, local and international calls, auto attendants, mobile apps, call queues, and more for a low all-inclusive monthly price.

Fortune 500 communications without the fortune

Upgrade your business phone system to state-of-the-art Hosted VoIP and business communications to give your customers the best possible experience. When world-class technology meets affordable pricing.

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 
dental practices VoIP integration

Our Service operates on the UK's Tier1 Network

Tier1 Hosting Location
The Telehouse London Data Centres adhere to internationally recognised accreditations.
Call Transmit on National 
Telephone Network
dental practices open reach engineer for voip
Hosted By

Call our sales teams on 0116 2438426

Unlimited calling to UK Landline and mobiles.
24/7 live support behind your VOIP Business Cloud Phone service
Keep your current phone numbers or select new numbers
Setup is simple, quick and easy to scale as your  business grows

 Discover How The Voip Shop can Transform Your Business

Start a
New Office

Small or global, our cloud solutions help you future proof your business with cost-effective setup, easy scaling and support to help you succeed

Mobile
Office Solutions

Get the power of your business phone system, collaboration tools and business applications on all your devices and turn your business into a mobile office.

Reduce
communications costs

Scale quickly and easily, save on infrastructure with virtual service and more.

Upgrade your
Business Phone System

With The Voip Shop, automatic system enhancements happen virtually. Get a feature-rich business phone system that does more better.

Connect Virtual
Teams & Offices

Cloud-based access, mobile integrations plus more that unify remote users and offices under one communications roof.

Record
Employee Calls

Choose company-wide or on-demand, You can easily access your call files online.

Voip Shop Solutions

Enjoy all inclusive services on one bill

The Voip Shop combines your traditional analog Phone system, phone lines and calls into one simple bill. Get everything, including phone system with 80+ features, voicemail, fax, local and international calls, auto attendants, mobile apps, call queues, and more for a low all-inclusive monthly price.

Fortune 500 communications without the fortune

Upgrade your business phone system to state-of-the-art Hosted VoIP and business communications to give your customers the best possible experience. When world-class technology meets affordable pricing.

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 
WANT A FREE CONSULTATION
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 Rating
5.0
17 reviews
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Cameron Clark
1 month ago
A solid all-round Voip Company and thoroughly deserved of 5 star. Cost effective hardware & software, amazing customer service and always able to get solutions to us fast if we're in a pinch. Our company joined The Voip Shop in March 2020 and even in extreme circumstances they have remained dependable throughout. A huge thanks to everyone at the Voip Shop and I highly recommends their services
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Mital Thanki
3 months ago
Thank you to the Voip shop for always providing a wonderful service. Nazir helped us when we had issues with our own internet connectivity to the phones. The whole company is run very efficiently. The owners are fantastic too! :)
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The Melton Clinic
4 months ago
Have to say The VoIP Shop are well worth the 5 star rating. If we could give more stars we would. They have been absolutely excellent in every aspect. From initial setup to ongoing periodic support that we have needed. Nothing is ever too much for them. If you’re looking for an honest, trustworthy and reliable telephony provider, we would seriously recommend these guys. We’re confident you won’t be disappointed.
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