Thanks to the savings we make in areas such as calls, lines, mobiles and broadband, we can often fund a brand new phone system featuring industry.

If your business is looking for VoIP services, then it is sensible to look for a reputable VoIP service provider to help you. This provider will be able to use their expertise to create a system which is perfectly suited to your needs.

If you wish to use your regular phone with a VoIP network, you would need a special adapter. We don’t recommend this as we find the functionality of devices such as Cisco PAP2  far outweigh that of their older counterparts.

VoIP is used to make telephony calls using an internet connection. Previously phone calls travelled over dedicated infrastructure, but with advances in technology, it is now possible to use the internet instead, increasing the range of additional features available while at the same time lowering costs.

Yes, there are a wide range of cordless phones which are compatible with VoIP services, such as those from Yealink and Samsung.

VoIP systems have become increasingly reliable in recent years, especially since the arrival of fibre networks. Former issues such as packet loss have now largely been eradicated in most reputable VoIP networks.

Yes, it is possible to keep your existing business phone number when you make the switch to VoIP – this process is done between phone providers, so we’ll take care of everything for you.

Making a VoIP call is just as simple as making a call through traditional phone lines. Simply use your VoIP device to dial into a call as you usually would, and the call is connected through your internet connection.

A VoIP phone is just like any other traditional desk phone and will normally operate in the same way. The key difference is how your phone calls travel across the network; with VoIP this is done via an Internet connection instead of the traditional Public Switched Telephone Network (PSTN). VoIP phones will often have a greater array of functionality than their traditional counterparts.

VoIP call charges will vary from one provider to another but long distance calls are usually far cheaper on VoIP networks than on the PSTN.

VoIP Phones are now extremely common in businesses across the UK. As they often look similar to traditional phones, you may not even know a business is using a VoIP phone when you see them.

We recommend utilising the latest VoIP phones, such as Polycom VVX601 so that you can take advantages of the latest features they offer, such as video calling and video support.

There are very few disadvantages to VoIP, but call quality and reliability can be an issue with less reputable providers. It’s best to go with an established VoIP provider with a track record of good reliability.

The quality of a VoIP call is the same, if not better, than that through traditional phone lines. VoIP simply requires a reliable internet connection to maintain call quality, which is something that will be assessed by the Voip Shop experts if you choose to have the system fitted.

SIP stands for ‘session initiation protocol’, and SIP trunking is essentially the protocol which allows telephone systems to communicate within a network via an internet connection, rather than traditional phone lines. SIP allows VoIP calls to commence within businesses, as it begins the process which allows voice and other data to be transmitted between devices.