What is an IVR system?

An IVR (Interactive Voice Response) system is an automated telephony system that allows businesses to handle customer calls efficiently. It allows callers to interact with a voice menu and get the information they need without the need for a live operator.

What is the benefit of IVR?

The IVR (Interactive Voice Response) system provides benefits such as cost savings, increased efficiency, improved customer experience, 24/7 availability, and the ability to handle high call volume. IVR allows customers to quickly access information and services without having to wait for a live agent.

What are key features of IVR?

Key features of IVR (Interactive Voice Response) include call routing, call queuing, custom greetings, automated prompts, voicemail, call forwarding, and integration with CRM systems.

How do you use IVR system?

IVR systems can be used by directing callers to specific options through a series of voice prompts and touch-tone inputs. This allows for streamlined customer service and efficient call routing.

What is the best IVR system?

Choosing the best IVR system is subjective and depends on specific business needs and preferences. It is recommended to consider features, scalability, reliability, and cost before making a decision

What is main IVR menu?

The main IVR menu is the first level of the interactive voice response system that a caller interacts with. It presents a list of options for the caller to select from, such as customer service, sales, technical support, etc. It helps to route the call to the right department and streamline the call process.

What is the difference between IVR and PBX?

An IVR (Interactive Voice Response) system is a technology that allows customers to interact with a company through voice prompts, while a PBX (Private Branch Exchange) system is a telephone system within a company that routes calls internally and to the public telephone network. The main difference is the purpose and functionality: IVR is focused on customer interactions, while PBX is focused on internal communication management.

How do I convert my mobile number to IVR?

Converting a mobile number to IVR typically involves getting a virtual phone number and setting it up to use an IVR system, which can be done by subscribing to an IVR service provider like The VoIP Shop in UK.

Are IVR calls recorded?

The recording of IVR calls depends on the system's settings and regulations in place. Some IVR systems have the option to record calls, while others do not. It's important to check with your IVR provider for their call recording policies.

IVR security depends on the system and its implementation. It is recommended to use secure methods for data transmission, such as encryption, and regularly update the system for security patches.

Interactive Voice Response System

(IVR Phone System)

With the ability to handle large call volumes, our IVR systems are designed to meet the demands of your business. Say goodbye to outdated predictive dialer systems - embrace the intelligence of our IVR Phone System for enhanced outbound calling capabilities.

What is a IVR Phone System?

The Interactive Voice Response System (IVR Phone System) is a powerful tool that enhances customer experience by providing a more streamlined and efficient way of handling phone interactions. With IVR, callers can navigate through a series of pre-recorded voice prompts and use their touch-tone keypad or voice commands to access the information or services they need.

One of the key benefits of IVR is its ability to automate routine tasks, such as providing basic information, directing calls to the right department, or collecting customer data. By automating these processes, businesses can free up their staff to focus on more complex and high-value tasks, ultimately improving overall productivity.

Another advantage of IVR is its ability to provide personalized and self-service options. Callers can access their account information, check order statuses, make payments, or request assistance without the need for human intervention. This not only saves time for customers but also reduces the workload for customer service representatives, leading to faster response times and improved customer satisfaction.

Furthermore, IVR systems can be customized to match a company's branding and voice, creating a consistent and professional image for callers. The system can also be integrated with other business systems, such as customer relationship management (CRM) software, to provide a seamless and efficient customer experience.

In summary, the IVR Phone System is a valuable tool that streamlines phone interactions, automates routine tasks, provides self-service options, and enhances customer satisfaction. By implementing an IVR solution, businesses can improve their efficiency, reduce costs, and deliver a more personalized and convenient experience to their customers.

Better than VOIP - HD Call Quality

Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline.

Interactive Voice Response - Inbound IVR System

Dramatically transform your existing IVR with the next generation of IVR technology. Automate complex tasks while giving callers a superior experience.

Improve call routing and contact centre efficiency
Reduce call abandonment rate
Optimise agent time
Enhance the customer experience
Handle demand peaks, reduce AHT and cost to serve

Automated Telephony Solutions for Business

An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. Our Auto Attendant automatically answers and directs your calls to the correct departments. You can control exactly where calls go and how callers interact. Create your own menus, personalise the telephony experience and enjoy total control at your fingertips. We also provide a customised and professional welcome greeting as well as custom voice prompts for your phone system to ensure you project a professional image for your business

LET'S TALK

Automated Telephony Solutions for Business

prompt voice Automated Telephony Solutions for Business

Working with all major telephone systems, in over 50 different languages, PromptVoice provides superior quality professional voice artist recordings for telephone systems. We collaborate with partners worldwide to provide customers with cost-effective voice recordings, without compromising on quality. All our voice artists are carefully selected based on our industry experience of what works - and what doesn’t! They are all native speakers, and in many cases, provide localisation facilities, thus ensuring that translations produce ‘natural’ results. We develop long standing partnerships of trust, service and reliability, which we extend to our customers with our voice guarantee

Professional voice prompt recordings + on-hold messaging

Streamed on-hold music and messaging

The voice prompts you want in the language you need

Using professional recordings for your contact centre and telephony platform is a small change that makes a huge difference. We support over 50 different languages, making our self-service platform a one stop shop for improving caller experience.

What’s more, by registering an account and loading it with enough credit, you’ll receive free system prompts and on-hold music.

Our Voices & Music

Select your required language to hear sample voices for that language or Music Player

ENGLISH MALE ENGLISH FEMALE FOREIGN MALE FOREIGN FEMALE MUSIC PLAYER

Consistent voicing, guaranteed

Having a consistent voice across all your telephone IVR menus is important. If your chosen voice stops doing voiceover work, or is unavailable for an extended period, we will re-record all the messages we've recorded for you with a new voice — absolutely free. Our guarantee can be extended at any stage by purchasing more credit. Subject to terms and conditions.

How It Works

Step 1

Get started – sign up for free!

FIND OUT MORE

Step 2

Select your language, voice and phone system

Step 3

Enter/Upload your script and approve the pricing

Step 4

Download your recordings when they’re ready

FIND OUT MORE

Advantages of a Cloud-Based IVR System

Modern cloud-based ivr system delivers flexible call management features to businesses.
Innovative design optimizes routing protocols and reduces overall wait periods.
Reliable setup integrates various functions while ensuring clear communication quality.
User-friendly dashboard provides simple controls, efficient reporting, and quick updates.
Current configuration supports remote management without sacrificing data security or performance.

FAQs

Answers to some of our most commonly asked IVR System questions…

What is an IVR system?

An IVR (Interactive Voice Response) system is an automated telephony system that allows businesses to handle customer calls efficiently. It allows callers to interact with a voice menu and get the information they need without the need for a live operator.
What is the benefit of IVR?

The IVR (Interactive Voice Response) system provides benefits such as cost savings, increased efficiency, improved customer experience, 24/7 availability, and the ability to handle high call volume. IVR allows customers to quickly access information and services without having to wait for a live agent.
What are key features of IVR?

Key features of IVR (Interactive Voice Response) include call routing, call queuing, custom greetings, automated prompts, voicemail, call forwarding, and integration with CRM systems.
How do you use IVR system?

IVR systems can be used by directing callers to specific options through a series of voice prompts and touch-tone inputs. This allows for streamlined customer service and efficient call routing.
What is the best IVR system?

Choosing the best IVR system is subjective and depends on specific business needs and preferences. It is recommended to consider features, scalability, reliability, and cost before making a decision
What is main IVR menu?

The main IVR menu is the first level of the interactive voice response system that a caller interacts with. It presents a list of options for the caller to select from, such as customer service, sales, technical support, etc. It helps to route the call to the right department and streamline the call process.
What is the difference between IVR and PBX?

An IVR (Interactive Voice Response) system is a technology that allows customers to interact with a company through voice prompts, while a PBX (Private Branch Exchange) system is a telephone system within a company that routes calls internally and to the public telephone network. The main difference is the purpose and functionality: IVR is focused on customer interactions, while PBX is focused on internal communication management.
How do I convert my mobile number to IVR?

Converting a mobile number to IVR typically involves getting a virtual phone number and setting it up to use an IVR system, which can be done by subscribing to an IVR service provider like The VoIP Shop in UK.
Are IVR calls recorded?

The recording of IVR calls depends on the system's settings and regulations in place. Some IVR systems have the option to record calls, while others do not. It's important to check with your IVR provider for their call recording policies.
Is IVR secure?

IVR security depends on the system and its implementation. It is recommended to use secure methods for data transmission, such as encryption, and regularly update the system for security patches.