Transltr Ltd (t/a The VoIP Shop)
Last updated: 01/04/2026

1. Introduction

Transltr Ltd ("we", "us", "our"), trading as The VoIP Shop, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal data when you:

• Visit our website: www.thevoipshop.co.uk
• Use our VoIP, telecommunications, and related services
• Interact with us as a customer, supplier, or business partner

2. Company Information:

Legal entity: Transltr Ltd
Company number: 05693707

ICO Registration reference ZA476885

Registered address:
Dock 3, Space City
30 Exploration Drive
Leicester
LE4 5JU
United Kingdom

Trading name: The VoIP Shop

GDPR certification:
https://www.naqcyber.com/uk-gdpr-certs/the-voip-shop

3. Regulatory Framework

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

We follow recognised security and governance practices aligned with ISO/IEC 27001 principles, including:

• Privacy by design and default
• Data minimisation
• Role-based access controls

4. Information We Collect

4.1 Customer & Account Information

• Name and company name
• Email address and telephone number
• Billing and service addresses
• Account login credentials

4.2 VoIP & Telecommunications Data

As part of providing telecom services, we may process:

• Call Detail Records (CDRs):
• Calling and called numbers
• Call duration and timestamps

• SIP signalling data:
• IP addresses
• Routing and session data
• Voicemail metadata
• Network diagnostics and performance data

Call Content & Recordings:

• We do not routinely monitor call content
• Call recordings are only processed where enabled by the customer
• Customers control recording, access, and retention

4.3 Technical & Usage Data

• IP address
• Device and browser information
• Website usage and analytics data
• System and security logs

4.4 Transaction & Financial Data

• Order history
• Billing records
• Payment information (processed securely via third-party providers)

5. How We Use Your Data

We use personal data to:

Service Delivery

• Provide VoIP and telecom services
• Route and manage communications
• Maintain system performance and reliability

Customer Support

• Manage accounts
• Provide technical assistance and support

Security & Fraud Prevention

• Monitor networks and detect unauthorised activity
• Prevent fraud and misuse

Business Operations

• Process payments and invoices
• Improve services and performance

Marketing (where permitted)

• Send relevant updates and offers
• Only where consent or legitimate interest applies

6. Lawful Basis for Processing

We rely on the following legal bases:

• Contract – to deliver services
• Legal obligation – regulatory and compliance requirements
• Legitimate interests – security, fraud prevention, service improvement
• Consent – marketing communications and optional features

7. B2B Data Processing Roles

Our services are primarily provided to business customers.

• In most cases, we act as a data processor
• Our customers act as the data controller for end-user data (e.g. call recordings)

We process personal data:

• Only on customer instructions
• In line with contractual agreements and Data Processing Agreements (DPAs)

8. Call Recording & Monitoring

Where call recording features are used:

• Customers are responsible for ensuring lawful use
• Customers must inform call participants appropriately
• Customers determine retention and access

We do not access or monitor recordings except where:

• Required to provide support
• Required by law

9. Sharing of Data

We do not sell personal data.

We may share data with:

• Telecom carriers and interconnect providers
• Cloud hosting and infrastructure providers
• Payment processors
• Delivery and logistics providers
• Legal or regulatory authorities where required

All third parties are subject to appropriate data protection obligations.

10. International Data Transfers

Where data is transferred outside the UK, we ensure:

• UK-approved safeguards (e.g. standard contractual clauses)
• Appropriate levels of protection

11. Data Retention

We retain data only as necessary:

• Account data: duration of relationship + legal requirements
• Billing data: typically 6–7 years
• CDRs and logs: limited operational retention
• Call recordings: controlled by customer settings

Data is securely deleted or anonymised when no longer required.

12. Security Measures

We implement appropriate technical and organisational measures, including:

• Role-based access control
• Encryption in transit and where applicable at rest
• Network monitoring and threat detection
• Secure infrastructure and hosting
• Incident response procedures
• Regular security reviews and risk assessments

13. Your Rights

Under UK GDPR, individuals have the right to:

• Access personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise your rights, contact: privacy@thevoipshop.co.uk

14. Cookies

We use cookies to:

• Ensure website functionality
• Analyse usage and performance
• Improve user experience

You can manage cookies via your browser settings.

15. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

16. Data Breaches

In the event of a data breach, we will:

• Investigate and mitigate the issue
• Notify affected parties where required
• Report to the ICO where legally required

17. Complaints

If you have concerns, please contact us first on privacy@thevoipshop.co.uk

You may also lodge a complaint with:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

18. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

19. Contact Us

Transltr Ltd (t/a The VoIP Shop)
Dock 3, Space City
30 Exploration Drive
Leicester
LE4 5JU

Phone : 01162438426 option 2

Email: privacy@thevoipshop.co.uk