The VoIP Shop Features
See all the features of our business phone
the VoIP shohp comes with a broad set of advanced features so you can build the call centre you need for your outbound and inbound calls.
A business phone system with an industry-leading feature set.
Our Business Phone System Features
A complete set of features to streamline your communications
See all the features of our business phone
The VoIP Shop comes with a broad set of advanced features so you can build the call centre you need for your outbound and inbound calls.
A business phone system with an industry-leading feature set.
Features of VoIP for Business
Our powerful VoIP solution is jam-packed with innovative features—so your business can get more from your phone system.
SYSTEM AND ADMIN FEATURES
Toll-free numbers
Choose your own toll-free number so customers can call you free of charge.
Geographic numbers
Choose a local number from our growing list of countries and cities.
Call recording
Record your calls and store them for instant playback, review. PCI compliant.
Emergency Calls
VoIP Shop complies with all the relevant E911 regulations around emergency calling.
Call logging
Access detailed information about queues, ring time, call duration and more.
Number porting
Bring your existing numbers with you when you move to VoIPShop, porting is free!
Web portal
Manage your VoIPShop system from anywhere with out intuitive web portal.
Failover protection
Automatic redirection in the event of internet failure, never miss a call.
Number porting
Simultaneously access VoIPShop from a deskphone, softphone or mobile app.
Auto provisioning
Manage all your SIP phones with one click central provisioning.
Wallboard
Turn any screen into an instant call centre wall board in a few simple clicks.
No installation costs
We give you the option to upgrade to any of our business telephone systems with no upfront cost.
SYSTEM AND ADMIN FEATURES
Toll-free numbers
Choose your own toll-free number so customers can call you free of charge.
Geographic numbers
Choose a local number from our growing list of countries and cities.
Call recording
Record your calls and store them for instant playback, review. PCI compliant.
Emergency calls
VoIPShop complies with all the relevant E911 regulations around emergency calling.
Call logging
Access detailed information about queues, ring time, call duration and more.
Number porting
Bring your existing numbers with you when you move to VoIPShop, porting is free!
Web portal
Manage your VoIPShop system from anywhere with out intuitive web portal.
Failover protection
Automatic redirection in the event of internet failure, never miss a call.
Multipoint registration
Simultaneously access VoIPShop from a deskphone, softphone or mobile app.
Auto provisioning
Manage all your SIP phones with one click central provisioning.
Wallboard
Turn any screen into an instant call centre wall board in a few simple clicks.
Free Setup
Setting up all the feature is included with phone system
CALL and user features
Virtual switchboard
Create a professional front end and manage your company’s phones with simple drag & drop.
Voicemail
Customisable voicemail for every extension, access online, by phone or email.
IVR
Professionally manage your inbound calls, direct calls instantly to the right person.
Extension dialling
4 digit extension dialling to simply and quickly reach all your company contacts.
Rings groups
Make sure that calls are answered by the right person with customised ring groups.
ACD and queues
Manage inbound traffic and distribute calls effectively with customisable ACD queues.
Time based routing
Build a service that reflects the daily rhythm of your business with time based routing.
Music on hold
Create customised messages and musical interludes for callers on hold.
Company directory
Transfer calls quickly and easily with our built-in company directory.
Call transfer
Instantly transfer calls to any extension on your system, anywhere in the world.
Call waiting
Be alerted to incoming calls as they arrive even when your line is busy.
Call pickup
Make calls available to all agents in a specific ring group with call pickup.
Call parking
Direct calls to a virtual ‘parking space’, ready for agents to pick up on their extension.
SMS gateway
Send and receive SMS text messages directly through our softphone and control panel.
Fax gateway
Send and receive faxes directly from the online control panel to your own fax gateway.
Text to speech
Create audio prompts automatically in eight languages.
Dynamic Caller ID
Calling into USA? Present a USA caller ID. Caller ID is configurable on the fly.
Call director
Setting up all the feature is included with phone system
COLLABORATION FEATURES
Conference calls
Quickly create virtual conference rooms for an unlimited number of participants.
Screenshare
Show and tell! Share your screen with other VoIPShop users.
File share
Share files instantly with team members. Bring more detail to conference calls.
Call barge in
Barge in and interrupt live calls to speak to all parties.
Agent coaching
Drop into a live call and provide some helpful hints to your agent in ‘whisper mode’.
Agent monitoring
Drop in on and listen to live calls to monitor and review agents’ performance.
Presence
See who is and who isn’t available for a call instantly with user presence indicators.
Warm transfer
Calls are handled better when you can brief your team mates before the call is transferred.
Instant messaging
Send a quick message to your colleagues instead of calling to save time.
Hot desking
Move agents from desk to desk and re-configure phone services within seconds.
Flexible Host seating desk
Anyone can login to flexing host seating desk
Flexible Guest seating desk
User can guest in to host device where they can share the same device.
PRODUCTIVITY FEATURES
Mobile apps
Take VoIP Shop with you wherever you go with our Android and iOS apps.
Follow me
Automatically forward calls to multiple external numbers (mobile or landline)
Click to call
Make instant connections with click to call, access your contacts instantly.
Speech to text
Turn voicemail messages into e-mail transcripts. Access your messages anywhere.
Desktop alerts
Get a desktop alert for incoming calls, click to answer instantly.
CRM integrations
VoIP Shop works out of the box with your favourite CRMs and applications.
ANALYTICS FEATURES
Real-time dashboard
Configure and customise your own analytics dashboard to track what matters in real time.
Call centre analytics
Track your team’s KPIs from a simple, central dashboard. Monitor wait times, missed calls and more.
Troubleshooting
Track calls in real-time to address bottlenecks, extended wait times and dropped calls.
Integration features
Link to your CRM
VoIP Shop is already integrated with popular CRMs like Salesforce and Zoho.
Number detection
Calls from any choice of your browser including chrome, firebox, edge etc..
CRM lite and DB
Have a choice to use minimum function or full function of Go Integration applications
Trusted By
The Leading VoIP Provider in UK - Customer Testimonials
Our mission is to offer top-quality service that our clients can trust. You'll have your account manager, who will assist you directly. Could you not rely on us to tell you about it? Read what our customers say about us:
“Always there to help our businesses. Even when our outgoing provider had difficulties due to the current situation, the team at The Voip Shop worked tirelessly until the problems were resolved. Glad we made the switch..”
Zakir Daud
Eazi Apps
“The team are very responsive and have been since my initial enquiry through to setup and ongoing customer service. Setup was simple, guidance was great. Haven’t had any issues to date with the service and the team have been quick to answer any queries and changes we have required for our business. Highly Recommended!”
Matthew Pitcher
Seven Life Sciences
The VoIP Shop is UK GDPR Compliant and Cyber Essential Certified
Through our subscription to Naq, we have met all requirements defined within the UK General Data Protection Regulation (UK GDPR) as defined in section 3(10) of the Data Protection Act 2018 (DPA 2018), supplemented by section 205(4).
This page details exactly what we have done to achieve this compliance. If we process your data and you wish to exercise your rights under the UK GDPR, please submit a Data Subject Request using the button below.
Providing Business Telephone Systems for businesses in and around the UK : Leicester, Peterborough, Northampton, Derby, Coventry, Bedford,
Norwich, Cambridge, Birmingham, Sheffield, Leeds, Bradford, Nottingham, Manchester, Liverpool, Bristol, Newcastle, Sunderland, Wolverhampton,
Glasgow, Southampton, Portsmouth, London, Cardiff, Belfast, Edinburgh, Dundee, United kingdom, Healthcare, GP Surgeries and Doctors,
Best Broadband Deals & Internet Provider for businesses and Home in and around the UK : Salisbury
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