The VoIP Shop Features

See all the features of our business phone


the VoIP shohp comes with a broad set of advanced features so you can build the call centre you need for your outbound and inbound calls.


A business phone system with an industry-leading feature set.


Our Business Phone System Features

A complete set of features to streamline your communications

See all the features of our business phone

The VoIP Shop comes with a broad set of advanced features so you can build the call centre you need for your outbound and inbound calls.

A business phone system with an industry-leading feature set.


Download Features List

Features of VoIP for Business

Our powerful VoIP solution is jam-packed with innovative features—so your business can get more from your phone system.

SYSTEM AND ADMIN FEATURES

Toll-free numbers

Choose your own toll-free number so customers can call you free of charge.

Geographic numbers

Choose a local number from our growing list of countries and cities.

Call recording

Record your calls and store them for instant playback, review. PCI compliant.

Emergency Calls

VoIP Shop complies with all the relevant E911 regulations around emergency calling.

Call logging

Access detailed information about queues, ring time, call duration and more.

Number porting

Bring your existing numbers with you when you move to VoIPShop, porting is free!

Web portal

Manage your VoIPShop system from anywhere with out intuitive web portal.

Failover protection

Automatic redirection in the event of internet failure, never miss a call.

Number porting

Simultaneously access VoIPShop from a deskphone, softphone or mobile app.

Auto provisioning

Manage all your SIP phones with one click central provisioning.

Wallboard

Turn any screen into an instant call centre wall board in a few simple clicks.

No installation costs

We give you the option to upgrade to any of our business telephone systems with no upfront cost. 

SYSTEM AND ADMIN FEATURES

Toll-free numbers

Choose your own toll-free number so customers can call you free of charge.

Geographic numbers

Choose a local number from our growing list of countries and cities.

Call recording

Record your calls and store them for instant playback, review. PCI compliant.

Emergency calls

VoIPShop complies with all the relevant E911 regulations around emergency calling.

Call logging

Access detailed information about queues, ring time, call duration and more.

Number porting

Bring your existing numbers with you when you move to VoIPShop, porting is free!

Web portal

Manage your VoIPShop system from anywhere with out intuitive web portal.

Failover protection

Automatic redirection in the event of internet failure, never miss a call.

Multipoint registration

Simultaneously access VoIPShop from a deskphone, softphone or mobile app.

Auto provisioning

Manage all your SIP phones with one click central provisioning.

Wallboard

Turn any screen into an instant call centre wall board in a few simple clicks.

Free Setup

Setting up all the feature is included with phone system

CALL and user features

Virtual switchboard

Create a professional front end and manage your company’s phones with simple drag & drop.

Voicemail

Customisable voicemail for every extension, access online, by phone or email.

IVR

Professionally manage your inbound calls, direct calls instantly to the right person.

Extension dialling

4 digit extension dialling to simply and quickly reach all your company contacts.

Rings groups

Make sure that calls are answered by the right person with customised ring groups.

ACD and queues

Manage inbound traffic and distribute calls effectively with customisable ACD queues.

Time based routing

Build a service that reflects the daily rhythm of your business with time based routing.

Music on hold

Create customised messages and musical interludes for callers on hold.

Company directory

Transfer calls quickly and easily with our built-in company directory.

Call transfer

Instantly transfer calls to any extension on your system, anywhere in the world.

Call waiting

Be alerted to incoming calls as they arrive even when your line is busy.

Call pickup

Make calls available to all agents in a specific ring group with call pickup.

Call parking

Direct calls to a virtual ‘parking space’, ready for agents to pick up on their extension.

SMS gateway

Send and receive SMS text messages directly through our softphone and control panel.

Fax gateway

Send and receive faxes directly from the online control panel to your own fax gateway.

Text to speech

Create audio prompts automatically in eight languages.

Dynamic Caller ID

Calling into USA? Present a USA caller ID. Caller ID is configurable on the fly.

Call director

Setting up all the feature is included with phone system

COLLABORATION FEATURES

Conference calls

Quickly create virtual conference rooms for an unlimited number of participants.

Screenshare

Show and tell! Share your screen with other VoIPShop users.

File share

Share files instantly with team members. Bring more detail to conference calls.

Call barge in

Barge in and interrupt live calls to speak to all parties.

Agent coaching

Drop into a live call and provide some helpful hints to your agent in ‘whisper mode’.

Agent monitoring

Drop in on and listen to live calls to monitor and review agents’ performance.

Presence

See who is and who isn’t available for a call instantly with user presence indicators.

Warm transfer

Calls are handled better when you can brief your team mates before the call is transferred.

Instant messaging

Send a quick message to your colleagues instead of calling to save time.

Hot desking

Move agents from desk to desk and re-configure phone services within seconds.

Flexible Host seating desk

Anyone can login to flexing host seating desk

Flexible Guest seating desk

User can guest in to host device where they can share the same device.

PRODUCTIVITY FEATURES

Mobile apps

Take VoIP Shop with you wherever you go with our Android and iOS apps.

Follow me

Automatically forward calls to multiple external numbers (mobile or landline)

Click to call

Make instant connections with click to call, access your contacts instantly.

Speech to text

Turn voicemail messages into e-mail transcripts. Access your messages anywhere.

Desktop alerts

Get a desktop alert for incoming calls, click to answer instantly.

CRM integrations

VoIP Shop works out of the box with your favourite CRMs and applications.

ANALYTICS FEATURES

Real-time dashboard

Configure and customise your own analytics dashboard to track what matters in real time.

Call centre analytics

Track your team’s KPIs from a simple, central dashboard. Monitor wait times, missed calls and more.

Troubleshooting

Track calls in real-time to address bottlenecks, extended wait times and dropped calls.

Integration features

Link to your CRM

VoIP Shop is already integrated with popular CRMs like Salesforce and Zoho.

Number detection

Calls from any choice of your browser including chrome, firebox, edge etc..

CRM lite and DB

Have a choice to use minimum function or full function of Go Integration applications

Key  features of our phone systems

  • Safeguarding

    Our innovative telecoms solutions provide enhanced school safety and empower immediate response of on-site personnel with a robust set of communication. We offer best in class safeguarding solution to let you act quickly on critical emergencies.

  • Fraud protection

    Our secure telecoms systems with active monitoring applications protects your school against phone hackers. We deliver the superior 24/7/365 reliability and performance levels required to help ensure communications quality and student safety.

  • One service provider

    Education clients receive one monthly, simple invoice to manage and one place to go for help and support.

  • Smart auto attendant

    Smart technology routes incoming calls automatically to the right individual or department, reducing waiting times, increasing calls resolved first time, and enabling keeping costs down while providing better quality service.

  • voicemail-to-email

    If you have to be out of your school office or off-site at school-related events, you need a phone system that allows you to have your voicemails automatically routed to your email inbox.

  • Call recording

    Our call recording feature is exactly what it says – it enables you to record every telephone call in and out of your school. You can also retrieve, playback, store and share all your calls with call recording software.

  • Music-on-hold

    Music on hold plays recorded music or marketing messages while your callers are on hold to give your school a professional edge.

  • Caller ID

    With our caller ID feature, you can identify who’s calling before you pick up the phone. The number and name (if available) of incoming call appears on your display.

  • Audio conferencing

    Audio conferencing systems enables real-time audio call allowing teachers, students, parents and administrators to meet from their various locations.

  • Site-to-site calling

    Calling between offices just got better. You won’t pay anything for calling numbers on your system.

  • Do not Disturb

    You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings.

  • Soft Phone

    Our online collaboration software transforms your computer into a feature-rich, web-based phone. Make, take and transfer calls, and more using our soft phone service and it’s included at no extra charge.

The VoIP Shop Google Reviews
logos/google Created with Sketch.
 Rating
5.0
17 reviews
Write a review
Where you want to leave a review?
Cameron Clark
1 month ago
A solid all-round Voip Company and thoroughly deserved of 5 star. Cost effective hardware & software, amazing customer service and always able to get solutions to us fast if we're in a pinch. Our company joined The Voip Shop in March 2020 and even in extreme circumstances they have remained dependable throughout. A huge thanks to everyone at the Voip Shop and I highly recommends their services
Read more
icons/google-icon Created with Sketch.
Posted on
Google
Mital Thanki
3 months ago
Thank you to the Voip shop for always providing a wonderful service. Nazir helped us when we had issues with our own internet connectivity to the phones. The whole company is run very efficiently. The owners are fantastic too! :)
Read more
icons/google-icon Created with Sketch.
Posted on
Google
The Melton Clinic
4 months ago
Have to say The VoIP Shop are well worth the 5 star rating. If we could give more stars we would. They have been absolutely excellent in every aspect. From initial setup to ongoing periodic support that we have needed. Nothing is ever too much for them. If you’re looking for an honest, trustworthy and reliable telephony provider, we would seriously recommend these guys. We’re confident you won’t be disappointed.
Read more
icons/google-icon Created with Sketch.
Posted on
Google
Load More

Trusted By