CAREERS

The VoIP Shop - Providers of cloud phone systems are currently looking to employ

a Technical Support Specialist to work within our growing Technical Support

department based at the DOCK technology hub next to the National Space Centre

in Leicester.

This role is for a trainee Engineer within Digital and Technology working towards

the required qualifications and experience for a Network Engineer role.

As a Technical Support Specialist, you will be an important part of the department

and day to day responsibilities will include remote fault logging and resolving,

remote support of on-site system installs and maintenance, and long-term

relationship building with both existing and new customers and suppliers.

Full training provided to complement existing experience in IT.

You will work with and have the full support of 1st and 2nd line support teams at Cisco and Open Reach UK further enhancing your skills as you work within our team learning about and working with the best cloud phone system technology available in the UK

Essential requirements will require the employee to build strong client relationships, work well individually or as part of a team, communicate effectively, clearly understand customer requirements and provide excellent

service to customers and meet SLA’s The position requires a quick learner who is keen to adapt to new technologies alongside their day-to-day job role.

As such a new employee will be required to have excellent phone manner and

organizational skills in order to deliver the highest quality support service. The

position will report to our Support Manager.

We are telecoms & IT company who supply, install and maintain telephone systems, Cloud/VoIP solutions as well as network services, IT Services and have a fantastic opportunity for a Sales Executive to join our progressive company at an exciting time of growth.

Skills: 

• A minimum of 5 years’ experience in similar new business field sales or business development role is essential

• An excellent professional telephone manner

• Well presented, confident and enthusiastic attitude

• A friendly, personable and positive approach to prospective clients

• A self-starter with the hunger and drive to achieve great results

• Strong communications skills and ability to build trust and relationships at all levels

• Demonstrate a successful track record in B2B sales preferably within the Telecoms industry

• Full Driving Licence essential

We will provide training and development to enhance your product knowledge and help you succeed. This is a long-term career opportunity and in return we offer excellent rewards and benefits including salary, uncapped commission, company car, contributory pension, and mobile.

Join TheVoIPShop, an award-winning leader in the telecommunications industry, as we embark on an exciting period of growth. We are currently seeking a highly motivated and results-oriented SEO Executive to join our dynamic team. In this key role, you will be instrumental in enhancing our online visibility and driving significant organic traffic to our website. You will also play a vital role in contributing to broader digital marketing initiatives.

Skills: 

• You have at least 4 years’ experience ideally in SEO / SEM or Digital Marketing within IT and Telecommunications industry.

o Technical: Proven expertise in SEO techniques (on-page, off-page), Google Analytics, Google Search Console, and other relevant digital marketing tools. Experience with WordPress CMS is a plus.

o Analytical: Strong analytical and problem-solving skills with the ability to interpret data and draw meaningful insights.

o Communication: Excellent written and verbal communication and presentation skills.

o Interpersonal: Strong interpersonal and teamwork skills with the ability to effectively collaborate with stakeholders.

o Other: Strong attention to detail, high-quality work ethic, and a positive, results-oriented attitude.

Join TheVoIPShop, an award-winning leader in the telecommunications industry, as we embark on an exciting period of growth. We are currently seeking a highly motivated and results-oriented Full Stack PHP Laravel Developer with a specialization in API development to join our dynamic team.  In this key role, you will be instrumental in building and maintaining our robust APIs, contributing to the development of our core platform, and supporting broader development initiatives.

Benefits:

• Competitive salary and benefits package.

• Opportunity to work remotely and enjoy flexible working arrangements.

• Be part of a well-known and respected brand.

• Excellent career growth opportunities within a dynamic and supportive environment.

• Vacation to the UK, Holiday tailored to meet your needs.

• Visa opportunity in the UK

Ideal Candidate:

Education: Bachelor's/master’s degree in computer science, Software Engineering, or a related field.

Experience: 6+ years of professional experience as a Full Stack PHP Laravel Developer, with a demonstrable focus on API development and integration. Experience in the telecommunications industry or a related field is a significant advantage. Proven experience architecting and customizing CRM systems, particularly VoIP-focused CRMs, is highly desirable.

Skills:

• Technical: 

o API Development & Integration: Deep understanding of RESTful API principles and experience designing, developing, and consuming APIs. Specific experience integrating with telephony systems (e.g., 3CX, Asterisk) is a strong plus.

o PHP & Laravel: Extensive knowledge of PHP and the Laravel framework, including experience with Eloquent ORM, routing, middleware, and testing.

o Database: Proficiency in MySQL and/or other relational databases (e.g., MSSQL). Experience with database design and optimization is essential.

o Front-End Technologies: Solid understanding of front-end technologies, including HTML, CSS, JavaScript (and ideally modern JavaScript frameworks like Vue.js, React, or Angular). Experience with Bootstrap is beneficial.

o Version Control: Proficient with Git and collaborative development workflows.

o Testing: Experience with automated testing (unit, integration, and API testing) and test-driven development (TDD).

o DevOps (Beneficial): Familiarity with CI/CD pipelines, Docker, and cloud platforms (AWS, Azure, or GCP) is a plus.

• Analytical: Strong analytical and problem-solving skills, with the ability to understand complex technical requirements and translate them into1 efficient and scalable solutions.

• Communication: Excellent written and verbal communication skills, capable of clearly articulating technical concepts to both technical and non-technical stakeholders.

• Interpersonal: Ability to work effectively in a team environment, collaborate with other developers, product managers, and other stakeholders.

• Other: Strong attention to detail, ability to multitask and prioritize in a fast-paced agile environment, a proactive attitude, and a passion for continuous learning.

Preferred:

• Experience with VoIP technologies and protocols (SIP, RTP).

• Experience with CRM systems (e.g., Salesforce, SugarCRM) and their customization.

• Contributions to open-source projects.

• Familiarity with Agile development methodologies (Scrum, Kanban).

• Industry certifications (e.g., Zend Certified PHP Engineer).

Why should you choose The VoIP Shop?

We started The VoIP Shop with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for perfect fit.

How does The VoIP Shop different?

The VoIP Shop gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

The VoIP Shop delivers innovative Cloud Phone System Solutions to Businesses and Public Sector customers all over the UK

Based at the High-Tech offices near the Leicester Space Centre Complex. We have a team of highly skilled Cisco Trained Engineers

We work directly with our national network (Open Reach) and CISCO Systems Inc to deliver a Tier1, Carrier Grade Cloud Phone System Service to clients all over the UK

from small to medium businesses such as Estate agents, Care homes, Legal sector, Manufacturing, Construction Industries to large corporations and public sector clients such as the NHS, Schools, Councils, Government Offices to Medical clinics and Call centers.

TheVoIPShop Technologies Limited has been supplying phone systems to UK businesses for over 17 years. 

We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.

We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.

Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.

When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

Job Overview

We are seeking a skilled and dedicated Cat5 Cable Installer to join our team. The ideal candidate will be responsible for the installation, maintenance, and repair of Cat5/6a cabling, network points, patch panels, data cabinets and installing pre-configured VOIP phones, network switches

This role requires a strong understanding of networking systems and the ability to work with various tools and equipment. The Cable Installer will play a crucial role in ensuring that our clients receive high-quality service and reliable connectivity

Full support will be provided by our in house IT Engineers and VOIP engineers to you when while you are working in this role and you will work in the same team as our IT Engineers and VOIP engineers

Responsibilities

• Install, maintain, and repair cabling systems for our customers all over the UK, including Ethernet cabling, network points, patch panels, data cabinets and VoIP handsets and Wifi access points

• Work with Routers, switches, data cabinets, patch panels, network points. Full support will be provided by our in house IT and VOIP engineers to you

• Read and interpret schematics to effectively install and troubleshoot equipment

• Utilise hand tools and power tools safely and efficiently during installations

• Collaborate with team members to ensure timely completion of projects while adhering to safety standards

• Provide excellent customer service by communicating effectively with clients regarding installation processes and troubleshooting issues

Qualifications

• Proven experience in cable installation or a related field is preferred

• Strong knowledge of networking principles, including familiarity with Routers, network switches, patch panels, data cabinets VoIP handsets, Cat5/6e cable termination (crimping)

• Ability to read schematics and technical drawings accurately

• Experience with CCTV installation is advantageous

• Proficient in using hand tools and power tools safely

• Excellent problem-solving skills and attention to detail

• Strong communication skills, both verbal and written, with the ability to work well in a team environment

• A valid driving licence may be required for travel between job sites

• Experience with installing access control and door entry systems is advantageous

•  Join us as a Cable Installer and contribute to delivering exceptional telecommunication and networking solutions in the UK

Benefits

• Casual dress in office (uniform when on customer site)

• Company Van with Insurance Included

• Company events

• Free or subsidised travel

• Free parking

• On-site parking

• Overtime Opportunities

Why The VoIP Shop

Competitive Pay: based on experience, plus a fully maintained company van and overtime opportunities.

Fantastic Benefits: 20 days of holiday (plus bank holidays), team trips abroad, life and critical illness cover, and monthly incentives with luxury rewards and bonuses.

Career Development: Access to full training, regular refresher courses, and clear pathways for progression to be promoted to manager level with experience and commitment

Work-Life Balance: A Monday-to-Friday schedule with weekends free (overtime available as and when required)

Convenient Location: Based in Leicester, with free parking and excellent transport links.

Field-Based Responsibilities

• Cabling Expertise: Install and maintain CAT 5/6 cabling and telephony systems to a high standard.

• Fault-Finding: Diagnose and resolve on-site technical issues efficiently.

• Professional Installations: Complete installations on time and to customer satisfaction.

Office-Based Responsibilities

• Remote Support: Provide technical assistance and troubleshoot customer issues over the phone.

• System Management: Keep our internal CRM and ticketing systems up to date as well as hardware stock levels in our stock rooms. Provisioning VOIP handsets before install (full training provided)

• Collaboration: Liaise with suppliers and customers to resolve technical challenges.

What We’re Looking For

Cabling Specialist: A minimum of 2 years’ experience with CAT 5/6 cable installations and phone system setups.

Hybrid Skillset: Experience in both fieldwork and office-based technical support is an advantage.

Full UK Driving Licence: You must be over 21 for van insurance purposes.

Tech-Savvy: Strong IT skills and the ability to handle technical challenges under pressure.

Clear Communicator: Excellent verbal and written communication skills.

Proactive Attitude: A self-motivated, adaptable individual with great attention to detail.

Take the Leap

If you’re driven by technology, excel in a fast-paced environment, and are looking for a role that blends technical fieldwork with desk-based customer support, we’d love to meet you.

Join The VoIP Shop, and let’s achieve greatness together!

Benefits:

• Casual dress

• Company Van

• Company events

• Free Lunch on Fridays

• Free Coffee, Teas and Drinks in office

• Free or subsidised travel

• Free parking

• Free On-site parking at head office

Schedule:

• Monday to Friday

• Overtime Available when required

Location:

Head office in Leicester England (required)

Work Location: Head office in Leicester England and travelling to customer sites

Join TheVoIPShop, an award-winning leader in the telecommunications industry, as we embark on an exciting period of growth. We are currently seeking a highly motivated and results-oriented QuickBooks Full-Service Bookkeeping Specialist to join our dynamic team. In this key role, you will be instrumental in managing our financial records, ensuring accurate and timely bookkeeping, and supporting broader financial initiatives.

Responsibilities:

Core Responsibilities:

• Financial Record Management: Maintain and manage financial records with accuracy and completeness.

• QuickBooks Expertise: Use QuickBooks to manage, track, and reconcile financial transactions.

• Financial Reporting: Prepare and present regular financial reports, including balance sheets, income statements, and cash flow statements.

• Tax Compliance: Ensure compliance with tax regulations and prepare necessary tax documents.

• Payroll Processing: Handle payroll processing, including wage calculation and distribution.

• Budget Management: Assist in budget preparation and monitor financial performance against the budget.

• Audit Support: Assist with internal and external audits, providing necessary documentation and information.

Day-to-Day Activities:

• Transaction Recording: Record daily financial transactions in QuickBooks.

• Reconciliation: Reconcile bank statements and other financial accounts on a regular basis.

• Invoicing: Create and send invoices to clients and follow up on payments.

• Expense Tracking: Track and categorize expenses, ensuring proper documentation.

• Data Entry: Enter financial data into accounting software and maintain accurate records.

• Customer Support: Provide support to clients and customers regarding billing and financial inquiries.

• Report Generation: Generate and distribute financial reports as needed.

Benefits:

• Competitive salary and benefits package.

• Opportunity to work remotely and enjoy flexible working arrangements.

• Be part of a well-known and respected brand.

• Excellent career growth opportunities within a dynamic and supportive environment.

• Vacation to the UK, Holiday tailored to meet your needs.

• Visa opportunity in the UK

Ideal Candidate:

Education:

• Bachelor's/master’s degree in accounting, Finance, Business Administration, or a related field.

Experience:

• 3+ years of professional experience in bookkeeping, with a demonstrable focus on using QuickBooks for financial management.

• Experience in the telecommunications industry or a related field is a significant advantage.

• Proven experience in managing financial records, preparing financial reports, and ensuring tax compliance.

Skills:

Technical:

• QuickBooks Expertise: Extensive knowledge and experience in using QuickBooks for financial transactions, reconciliations, and reporting.

• Financial Reporting: Proficiency in preparing and presenting financial reports, including balance sheets, income statements, and cash flow statements.

• Tax Compliance: Deep understanding of tax regulations and experience in preparing necessary tax documents.

• Payroll Processing: Expertise in processing payroll, including wage calculation and distribution.

• Database Management: Proficiency in managing financial data and maintaining accurate records.

• Reconciliation: Experience in reconciling bank statements and other financial accounts.

• Invoicing & Expense Tracking: Experience in creating invoices, tracking expenses, and ensuring proper documentation.

Analytical:

• Strong analytical and problem-solving skills, with the ability to understand complex financial data and translate it into actionable insights.

Communication:

• Excellent written and verbal communication skills, capable of clearly articulating financial concepts to both technical and non-technical stakeholders.

Interpersonal:

• Ability to work effectively in a team environment, collaborate with other departments, and provide support to clients and customers.

Other:

• Strong attention to detail, ability to multitask and prioritize in a fast-paced environment, a proactive attitude, and a passion for continuous learning.

Preferred:

• Experience with telecommunications industry and related financial management.

• Experience with CRM systems and their financial integrations.

• Contributions to financial best practices and process improvements.

• Familiarity with Agile development methodologies.

Why should you choose The VoIP Shop?

We started The VoIP Shop with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for perfect fit.

How does The VoIP Shop different?

The VoIP Shop gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

The VoIP Shop delivers innovative Cloud Phone System Solutions to Businesses and Public Sector customers all over the UK

Based at the High-Tech offices near the Leicester Space Centre Complex. We have a team of highly skilled Cisco Trained Engineers

We work directly with our national network (Open Reach) and CISCO Systems Inc to deliver a Tier1, Carrier Grade Cloud Phone System Service to clients all over the UK

from small to medium businesses such as Estate agents, Care homes, Legal sector, Manufacturing, Construction Industries to large corporations and public sector clients such as the NHS, Schools, Councils, Government Offices to Medical clinics and Call centers.

TheVoIPShop Technologies Limited has been supplying phone systems to UK businesses for over 17 years. 

We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.

We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.

Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.

When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

About Us:  

• TheVoIPShop Technologies Limited has been supplying phone systems to UK businesses for over 17 years. 

• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs. 

• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be. 

• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team needs to feel motivated and happy. 

• When seeking new team members, we look for open, honest, caring, and focused individuals 

• who are keen to join a fast-paced business and contribute to its continued success.