What is Cisco Webex Calling, and how does it work as a cloud phone system?

Cisco Webex Calling is a cloud phone system that allows users to make and receive phone calls over the internet rather than traditional phone lines. It uses VoIP technology to deliver high-quality voice and video calls to any device, anywhere in the world.

How does Cisco Webex Calling improve communication and collaboration for businesses and teams?

Cisco Webex Calling improves communication and collaboration for businesses and teams by providing a reliable and secure platform for making and receiving calls, regardless of location or device. It allows seamless integration with other Webex collaboration tools, such as video conferencing and messaging, to streamline communication and increase productivity.

What features does Cisco Webex Calling offer to enhance the phone systems experience, such as call routing or voicemail transcription?

Cisco Webex Calling offers a range of features to enhance the phone system experience, including call forwarding, call routing, voicemail transcription, and more. It also integrates with other business tools, such as customer relationship management (CRM) and unified communications (UC) systems, to provide a seamless and efficient communication solution.

Is Cisco Webex Calling secure for business use, and what security measures are in place to protect sensitive information?

Cisco Webex Calling is designed with security in mind, with various measures to protect sensitive business information. This includes encryption of all voice and data traffic, secure login and authentication protocols, and compliance with industry standards and regulations.

What are the costs associated with using Cisco Webex Calling as a cloud phone system, and how does it compare to traditional phone systems?

The costs of using Cisco Webex Calling as a cloud phone system depending on the business's size and needs, as well as the selected plan and features. However, in general, it can be more cost-effective than traditional phone systems, eliminating the need for expensive hardware and maintenance.

What technical support is available for users of Cisco Webex Calling, and how easy is it to set up and manage?

Technical support is readily available for users of Cisco Webex Calling, with 24/7 customer service and a robust online knowledge base. The system is designed to be easy to set up and manage, with intuitive interfaces and user-friendly features.

Cisco Webex Calling Cloud Phone System

With fully integrated calls and online meetings, Cisco Webex is the only business continuity solution you need to stay in business – no matter where you’re doing business.

A Cloud Phone System That Evolves With Your Business Needs

Need Seamless Flexible Working, Business Continuity or a Scalable System? Suffering from Escalating Costs? We can save you money and enable you to become more flexible as a business, we can help improve the way you work with our phone system.

Whatever the needs of your business our cloud-based IP telephony system will transform your businesses communications. With dedicated desk phones supplied as part of your package, you will be able to take full advantage of the multi-functional nature of this state of the art system

Call management, conferencing, fax to e-mail, voicemail, low cost local/international calls and mobile minutes—in one phone system. All you have to do is to take advantage of the benefits offered by this remarkable, cutting edge technology at a fraction of the cost of a traditional PBX system.

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How Cisco Webex Calling - Cloud Phone System will help my Business?

Webex Calling gives you a phone service in the cloud so you can make and receive calls on any device, anywhere—all without the overhead and hassle of managing it.

Make business calls, from anywhere

With the new cloud phone service you are not constrained to your office or even a handset. Make calls from your company number from anywhere with the Android and iPhone Apps.

FREE Configuration & Support

We are here to help configure and change your phone system whenever you need, at no additional cost, so there are no surprise fees later on and our calls are answered within 10 seconds!

Get up and running rapidly

It's simple and easy to set-up and you can be up and running within hours via the mobile & PC App. You can rent the phones in one simple monthly fee and they will arrive pre-configured within 48 hours, just plug in and go.

A business phone service built for your growing business

Keep your operations running, anywhere.

Take calls with your business phone number from anywhere, on any device, with a full set of powerful cloud calling features.

Effortless management, less overhead

Forget the costly overhead of a physical business phone system, and easily manage all your services, users, and security in one place.

Security that's built-in by default

Webex Calling has security built-in as a key foundational element without requiring settings to be updated to stay protected.

Webex Calling is built for home, office, or anywhere in between.

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Cisco Webex Calling - Cloud Phone System Features

Our Cisco Webex Cloud VoIP Phone system is perfect for all businesses.

There is a wealth of features and services included, as well as our totally unique My Account area, where you can manage your account, calls and portal.

Complete PBX System

Make calls with extension numbers, direct inward dialling (DID) numbers, directory URIs (email-style addresses), or directory based dialling.

Powerful cloud calling features

Never miss an important call with features like shared lines, hunt groups, call waiting , hold/resume, pickup, forward, do not disturb and transfer.

Virtual receptionist

Welcome your callers with a virtual receptionist voice mailboxes.

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Cisco Webex Calling- FORM 1

One easy to manage central portal

Operate and manage from anywhere with one central cloud app for all your administrative functions.

Team messaging

Secure one-on-one and group messaging, file and content sharing, digital whiteboarding and more.

Friendly Approach

Our team will never push you into anything. We simply provide you with the right advice by using years of experience and knowledge

Supporting today's remote workforce

Working from home, working remotely, or transitioning back and forth is the new norm. You need the right tools to be productive—tools that are flexible, secure, and purpose-built to drive remote collaboration.

With Webex, get the ultimate cloud calling solution that allows you to keep business operations running, anywhere.

Here are 7 ways Webex Calling can help you rapidly enable a productive and secure remote work environment.

Powerful calling features that come with you.

No matter where you’re working, get powerful cloud calling features that help you stay connected, making sure there is zero disruption to your business.

Record important calls to transcribe, listen to later, or share with other team members.
Transfer or merge calls seamlessly or go from 1:1 to conference mode with the push of a button.
Quickly move your call from one device to another without missing a word.
Call Pickup features give you the ability to answer a colleague’s phone or Hunt an available colleague.

Messaging made simple

Connect and collaborate even better with messaging features that are included as part of Webex Calling.

Chat to others direct, or in team chat rooms with rich text and expressive messaging.
Send important messages or files, where they can be read and responded to right away – or flagged for follow up later.
Easily track all your conversations, as messages are saved in the same space where you meet.

Instantly elevate a call to a meeting

With Webex Calling you can easily switch between a call and a full-featured meeting.

Get all the tools you need to meet, from anywhere. Share your screen, share files with a simple drag and drop, and even collaborate on a digital white board.
At the touch of a button, hosts can simply record and transcribe the meeting for others to catch up on later.

Control Everything

Want calls to get a live answer from a sales or support queue during office hours and hit an auto attendant after hours? Want to make changes to your phone system instantly? Easy

FCA & PCI Compliant Call Recording

Custom Voice Prompts

Time Based Routing

In-Built Disaster Recovery capability

Control Call Flow

You’ll have the ability to create hunt groups, transfer calls, connect people to a conference call or listen to your voicemail messages on your smartphone. It’s not only possible – it’s simple.

Auto Attendant

Hunt Groups

Closed Message

Failover protection

Collaborate Everywhere

You’ll be able to work from home, on-the-go, remotely and – when it’s time for a break – not at all. Manage the system from a web based portal, make calls from any desktop or mobile device and stay on top of your business at all times.

Mobility with Smartphone Apps

Multi-Site Compatibility

Call Analytics

Voicemail To Email

Decrease Costs

Small to medium businesses and Start-Ups now have access to a full-featured phone system that won’t break the bank. Hundreds of advanced features come as standard, giving customers an enterprise-quality experience, no matter how small or large your company is.

Inclusive call packages available

Easily add Extensions

Low-Cost Calling Rates

Low Upfront Costs,

No Maintenance Costs

Why choose The Voip Shop to provide your Cloud Phone System

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Typically businesses save 40% on their call charges alone

Keep your existing Business Phone Numbers

Expert UK based engineers provide outstanding support

There are no expensive annual maintenance contracts

Benefit from system upgrades without updating your hardware

The system is easily scalable to match your business growth

Honest per second billing and no minimum call charges

If you move office your telephone number and system moves with you

Why choose The Voip Shop to provide your Cloud Phone System.

Typical businesses
save 40% on their
call charges alone

Expert UK based
engineers provide
outstanding support

Benefit from system
upgrades without
updating your hardware

Honest per second
billing and no minimum
call charges

There are no
expensive annual
maintenance contracts

Keep your existing
Business Phone
Numbers

The system is easily
scalable to match
your business growth

If you move office, your
telephone number and
system moves with you

Better than VOIP - HD Call Quality

Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline.

Interactive Voice Response - Inbound IVR System

Dramatically transform your existing IVR with the next generation of IVR technology. Automate complex tasks while giving callers a superior experience.

Improve call routing and contact centre efficiency
Reduce call abandonment rate
Optimise agent time
Enhance the customer experience
Handle demand peaks, reduce AHT and cost to serve

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Our Top Rated VoIP Phones

Not only do you get top quality service and reliability, but we also give you the hardware to match.

All orders come with your choice of the following top-of-the-range hardware such as:

Poycom VVX 300 HD desk phones
YeaLink T42G desk phones
YeaLink W52P wireless handsets

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Desktop app

The VoipShop for Desktop app turns any computer into an all-in-one communication hub completely synced to the office network so your staff can communicate with colleagues and students anywhere there’s a broadband connection, increasing their responsiveness. The desktop app lives on your computer desktop and gives you access to the call handling power from a desk phone combined with the modern ways you communicate today, like conferencing and web meetings—so everyone can stay connected with less devices to worry about.

Truly Mobile Ready - Mobile Calling app

TheVoipShop® enables you to work productively from your tablet or smartphone. Easily access your business contacts, make calls, receive faxes, join conference calls, share files, check voicemail, and start web meetings. Plus, TheVoipShop is BYOD-optimised so you can use your personal device without compromising your professional identity.

Discover How The Voip Shop can Transform Your Business

Start a
New Office

Small or global, our cloud solutions help you future proof your business with cost-effective setup, easy scaling and support to help you succeed

Mobile
Office Solutions

Get the power of your business phone system, collaboration tools and business applications on all your devices and turn your business into a mobile office.

Reduce
communications costs

Scale quickly and easily, save on infrastructure with virtual service and more.

Integrate
business applications

Boost productivity, close deals faster and improve customer service with seamless integrations.

Upgrade your
Business Phone System

With The Voip Shop, automatic system enhancements happen virtually. Get a feature-rich business phone system that does more better.

Connect Virtual
Teams & Offices

Cloud-based access, mobile integrations plus more that unify remote users and offices under one communications roof.

Record
Employee Calls

Choose company-wide or on-demand, You can easily access your call files online.

PCI Compliant Business Call Recording

The VoIP Shop provides PCI compliant call recording, which offers numerous benefits for businesses handling payment information.

Key advantages include:

Ensures compliance with regulations and reduces the risk of data breaches and fines.
Enhances customer service by allowing review and analysis of customer interactions.
Aids in dispute resolution with clear records of customer interactions.
Improves training and quality assurance by monitoring customer-facing staff performance.
Demonstrates compliance with industry standards, enhancing reputation and customer trust.

By prioritising security and compliance, businesses can gain a strategic advantage and improve overall customer satisfaction.