PBX Phone Systems

PBX Phone System

Experience flexibility and power with our hosted and on-premise PBX phone systems. Enhance your call management and work dynamics.

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What is a PBX system?

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Trusted By UK Parliament as PBX Phone System Provider
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What is a PBX Phone System?

A PBX (Private Branch Exchange) is an enterprise phone system enabling internal and external communications. It centrally manages call routing, conferencing, voicemail, and advanced call features. Key PBX capabilities include inbound/outbound calling, call forwarding, queuing, transferring, IVR menus, and unified communications integration. PBXs streamline office telephony with multi-line functionality.

what is a PBX phone system

What is a PBX?

A PBX phone system, or Private Branch Exchange, is a private telephone network that allows businesses to make and receive calls internally and externally. PBX systems typically offer a variety of features, such as call forwarding, call waiting, voicemail, and conference calling.

How PBX phone System Works?

A PBX phone system is connected to the public switched telephone network (PSTN) via a trunk line. This allows calls to be made and received from outside the business. Internally, calls are routed between phones on the PBX system.

How Does PBX Work?

Looking for a PBX Telephone System?

The VoIP Shop offers advanced PBX telephone systems for small businesses to enterprise-level businesses. Our systems are affordable and come with 24/7 support. We have a 5.0 Google rating from over 100 happy customers.

Discover the Perfect Solution


Find your ideal business PBX phone system with the expertise of UK-based VoIP specialists.


Unbeatable Price Assurance


We provide unmatched value in the UK and assure you that we will outmatch any comparable quote for a PBX telephone system.

Clear and Simple Communication


We communicate with you in a transparent and straightforward manner, guiding you through how our PBX phone systems seamlessly integrate into your business.

Benefits of a PBX Phone Systems

Unleash the Power of a PBX Phone System for Smarter Business Communication :

  • Cost Savings with a PBX Telephone System:

    A PBX telephone system brings significant cost savings to your business by optimizing the use of outside lines. Instead of each employee requiring a separate outside line, the PBX system allows them to share a limited number of lines. This cost-effective approach ensures that even as your business expands, you won't face exorbitant phone bills.

  • Increased Productivity through PBX Phones:

    Enhanced productivity is a hallmark of PBX telephone systems. With features like call forwarding and voicemail, employees can work more efficiently, staying connected with clients even when they are away from their desks. By utilizing PBX phones, your team can remain responsive, improving customer satisfaction and overall productivity.

  • Improved Call Management with Telephone System PBX:

    Managing high call volumes becomes a breeze with a Telephone System PBX. Advanced features like call queuing and call recording enable efficient handling of incoming calls. Customers won't have to endure long wait times, leading to better customer experiences and improved call resolution.

  • Flexibility and scalability

    Choose a PBX solution that grows with your business, accommodating your evolving needs and team size.

  • Enhanced Security with IP PBX Systems:

    IP PBX systems come with robust security features that safeguard your business's communication infrastructure. Features like call encryption and caller ID authentication protect your system from potential threats and unauthorized access, ensuring the confidentiality of your conversations.

  • Convenience of Managing an Internal Telephone System:

    Managing an internal telephone system becomes incredibly convenient with a PBX setup. Most PBX systems offer a user-friendly web-based interface, allowing you to manage the system from anywhere. Whether it's adding new extensions or configuring call routing, the convenience of managing your internal telephone system saves time and effort.

  • Enhanced call management

    Route calls seamlessly, eliminate busy signals, and ensure every caller reaches the right person with ease

  • Advanced features

    Enjoy features like auto attendants, voicemail, call recording, conferencing, and more, streamlining communication and boosting productivity.

  • Cost-effectiveness

    Enjoy potential cost savings with features like free internal calls, reduced long-distance charges, and efficient call management.

  • Improved customer service

    Deliver a professional and responsive experience to your customers with a reliable and feature-rich phone system.

See Our Best PBX Systems Deals

Standard

Complete cloud phone system for businesses

from £13.95

Billed Per User / Monthly

Buy Now Quick Quote

  • 2000 Mobile and Landline mins

  • Dedicated direct line

  • Mobile and Desktop App

  • Click to Dial

  • Three Way Conference

  • 40+ Phone System Features

  • FREE Support and Maintenance

Premium

Best flexible teams and departments

from £15.95

Billed Per User / Monthly

Buy Now Quick Quote

  • Unlimited Mobile and Landline Calls

  • Dedicated direct line

  • Mobile and Desktop App

  • CRM Integrations and Click to Dial

  • Conference Calling System

  • 40+ Phone System Features

  • FREE Support and Maintenance

Types PBX Phone Systems

There are three main types of PBX phone systems: Hosted PBX, On-site PBX, Hybrid PBX

What is hosted PBX phone system?

 A hosted PBX phone system is a type of PBX phone system that is hosted by a third-party provider. This means that the hardware and software for the PBX system are located at the provider's data center, and businesses access the system over the internet. Hosted PBX systems are typically more cost-effective and scalable than on-site PBX systems, and they require less maintenance.

What is hosted PBX phone system?
What is on-site PBX phone system?

What is on-site PBX phone system?

An on-site PBX phone system is a type of PBX phone system that is installed and managed on-site at a business's location. This means that the hardware and software for the PBX system are located at the business's premises, and businesses are responsible for the maintenance and upkeep of the system. On-site PBX systems are typically more expensive than hosted PBX systems, but they offer more control and flexibility.

What is Hybrid PBX phone system?

A hybrid PBX phone system is a type of PBX phone system that combines the features of hosted PBX and on-site PBX. This means that some of the hardware and software for the PBX system are located at the provider's data center, while other components are located on-site at the business's location. Hybrid PBX systems offer the best of both worlds, providing businesses with the cost-effectiveness and scalability of hosted PBX, as well as the control and flexibility of on-site PBX.

Hybrid pbx telephone system works

PBX Phone Systems Features

Call forwarding

This feature allows you to forward your calls to another number, such as your cell phone or home phone.

Voicemail

This feature allows you to record messages when you are not able to answer your phone.

Conference calling

This feature allows you to have a conference call with multiple people.

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Call analytics

This feature allows you to track your call data, such as the number of calls you make and receive, the length of your calls.

Call routing:

This feature allows you to control how your calls are routed, such as by department or by extension.

Call screening: 

This feature allows you to screen your, such as by displaying the caller's name and number.

Call recording

This feature allows you to record your calls for posterity or training purposes.

Call transfer

This feature allows you to transfer your calls to another person or department.

Call parking

This feature allows you to park your calls and retrieve them later.

Call Queuing

This feature allows you to put callers on hold and ring them through in order.

These are just a few of the many features that PBX phone systems offer. The specific features that you need will depend on your business's needs and requirements.

Here are some additional features that are becoming increasingly common in PBX phone systems:

  • Cloud-based PBX: Cloud-based PBX systems are hosted in the cloud and accessed over the internet. This makes them very scalable and cost-effective.

  • VoIP PBX: VoIP PBX systems use Voice over Internet Protocol (VoIP) to make and receive calls. This can save businesses money on their phone bills.

  • Mobile PBX: Mobile PBX systems allow employees to make and receive calls from their mobile phones using their office phone number. This can improve communication and productivity.

  • Integration with other business applications: PBX systems can be integrated with other business applications, such as CRM software and customer support software. This can streamline communications and improve customer service.

Comparison Between PBX Phone Systems

Hosted/Cloud PBX On-Site PBX Hybrid PBX
Location of PBX Server Cloud On-Premises Cloud & On-Premises
Management of PBX Server Third-party provider Business Business and third-party provider
Scalability Highly scalable Limited scalability Highly scalable
Cost Cost-effective More expensive Cost-effective
Control Less control More control More control
Flexibility Less flexible More flexible More flexible
Features Advanced call features, unified communications Advanced call features Advanced call features, unified communications

Why choose The Voip Shop to provide your Cloud Phone System. 

voip vs cloud phone system
Typical businesses
save 40% on their
call charges alone

Save 40%

Expert UK based
engineers provide
outstanding support

Expert UK based

Benefit from system
upgrades without
updating your hardware

Ugrade Your Hardware

Honest per second
billing and no minimum
call charges

Honest Billing

There are no
expensive annual
maintenance contracts

No Expensive Contract

Keep your existing
Business Phone
Numbers

Keep You Business Number

The system is easily
scalable to match
your business growth

Scale Your Business Growth

If you move office, your
telephone number and
system moves with you

Move Your Number with Business Move

Our Top Rated PBX Phones

desk phone systems
Receptionist Phones
conference Phones
Microsoft Teams Phones

5 Best PBX Phone System Providers in UK

1. The VoIP Shop

the voip shop pbx phone system provider

The VoIP Shop is a UK-based provider of hosted PBX phone systems. They offer a wide range of features and functionality, including call routing, voicemail, and unified communications.

Reason to buy: The VoIP Shop is a good choice for businesses that are looking for a scalable and cost-effective PBX phone system. They offer a variety of pricing plans to fit different budgets, and their system is easy to set up and manage.

PBX cost: The VoIP Shop's pricing starts at £10 per user per month.

✅ Advantages:

  • Scalable and cost-effective
  • Easy to set up and manage
  • Wide range of features and functionality
  • UK-based support

Features:

  • Call routing
  • Voicemail
  • Unified communications
  • Video calling
  • Conferencing
  • Call recording
  • Mobile app


2. 8x8

8x8

As a renowned global leader in cloud-based communication and collaboration solutions, 8x8 delivers a PBX phone system that boasts an extensive array of features. Experience seamless call routing, efficient voicemail services, and unified communications tools that empower your business.

PBX cost: 8x8's pricing starts at £12 per user per month.

✅ Advantages:


  • Scalable and Budget-Friendly
  • Simple Setup and Effortless Management
  • Extensive Features and Versatility
  • Worldwide Assistance and Support

❌ Disadvantages:

  • Some features are only available on higher-priced plans
  • Not as many integrations as some other providers

3. RingCentral

ringcentral

With a worldwide presence in cloud-based communication and collaboration solutions, RingCentral presents a PBX phone system that stands out. Enjoy a comprehensive suite of features, from intelligent call routing to advanced voicemail capabilities and integrated unified communications functionalities.

PBX cost: RingCentral's pricing starts at £15 per user per month.

✅ Advantages:

  • Grows with You, Economically
  • Quick Setup, Effortless Control
  • Rich in Features, High on Flexibility
  • Global Reach, Reliable Support

❌ Disadvantages:

  • Can be complex to set up for large businesses

4. Vonage

vonage

Offering cutting-edge cloud-based communication and collaboration solutions globally, Vonage introduces a PBX phone system that redefines connectivity. Discover a wealth of features including versatile call routing, dynamic voicemail services, and a seamless unified communications platform.


PBX cost: Vonage's pricing starts at £10 per user per month.

✅ Advantages:


  • Seamless Growth within Budget
  • Rapid Installation, Intuitive Management
  • Abundant Features, Elevated Flexibility
  • Worldwide Assistance, Dependable Backing

❌ Disadvantages:

  • Customer support can be slow to respond

5. BT Business

bt

Proudly based in the UK, BT Business delivers PBX phone systems that epitomize excellence. Benefit from a broad spectrum of features, encompassing efficient call routing, reliable voicemail solutions, and integrated unified communications tools, all designed to enhance your communication experience.

PBX cost: BT Business's pricing starts at £15 per user per month.

✅ Advantages:

  • Recognized and Established Brand
  • Comprehensive Features and Versatility
  • Support Based in the UK

❌ Disadvantages:

  • Can be more expensive than some other providers
  • Not as scalable as some other providers

How to Choose the Right PBX Phone System for Your Business?

Choosing the right PBX phone system for your business can be a daunting task. There are many different factors to consider, such as the size of your business, your budget, your needs, and your preferences.


Here are five factors to check before choosing the PBX phone system for your business:

  1. Your business size: The size of your business will determine the number of users and features you need in a PBX phone system. For example, a small business may only need a basic system with a few features, while a large business may need a more complex system with a wider range of features.

  2. Your budget: PBX phone systems can range in price from a few hundred dollars to several thousand dollars. It's important to set a budget before you start shopping so that you don't overspend.

  3. Your needs: What features are important to you in a PBX phone system? Do you need call forwarding, voicemail, or conference calling? Do you need a system that can be integrated with your CRM software? Once you know what features you need, you can start narrowing down your options.

  4. Your preferences: Some people prefer traditional PBX systems, while others prefer cloud-based PBX systems. There are pros and cons to both types of systems, so it's important to choose the one that best suits your needs and preferences.

  5. The level of support you need: Some PBX phone systems offer 24/7 support, while others only offer support during business hours. If you need 24/7 support, be sure to choose a system that offers it.

Once you've considered these factors, you can start shopping for a PBX phone system. There are many different systems available, so you're sure to find one that meets your needs and budget.

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FAQs

Answers to some of our most commonly asked questions…

  • What are the benefits of a hosted PBX system?

    There are many benefits to using a hosted PBX system, including:

    • Scalability: Hosted PBX systems are very scalable, so you can easily add or remove users as your business grows.
    • Cost-effectiveness: Hosted PBX systems are typically more cost-effective than traditional PBX systems.
    • Ease of use: Hosted PBX systems are very easy to use, even for businesses with limited IT experience.
    • Security: Hosted PBX systems are very secure, and your data is protected by the provider's security measures.
    • Support: Hosted PBX providers typically offer 24/7 support, so you can always get help if you need it.

  • What are the pros and cons of a VoIP PBX system?

    VoIP PBX systems offer a number of advantages over traditional PBX systems, including:

    • Cost-effectiveness: VoIP PBX systems are typically more cost-effective than traditional PBX systems.
    • Scalability: VoIP PBX systems are very scalable, so you can easily add or remove users as your business grows.
    • Mobility: VoIP PBX systems allow you to make and receive calls from any device with an internet connection.
    • Features: VoIP PBX systems offer a wide range of features, such as call forwarding, voicemail, and conference calling.

    However, there are also some disadvantages to VoIP PBX systems, including:


    • Quality: The quality of VoIP calls can be affected by your internet connection.
    • Security: VoIP calls can be more vulnerable to security threats than traditional PBX calls.
    • Complexity: VoIP PBX systems can be more complex to set up and manage than traditional PBX systems.


  • How do I set up a PBX phone system?

    There are two main ways to set up a PBX phone system:


    Traditional PBX system: This type of system is installed on-premises at your business location. You will need to purchase the hardware and software, and you will also need to hire a technician to install and configure the system.


    Cloud-based PBX system: This type of system is hosted in the cloud and accessed over the internet. You will not need to purchase any hardware or software, and you can typically set up the system yourself.


    Here are the steps involved in setting up a traditional PBX system:

    1. Purchase the hardware and software.

    2. Install the hardware.

    3. Configure the software.

    4. Test the system.


    Here are the steps involved in setting up a cloud-based PBX system:

    1. Choose a cloud-based PBX provider.

    2. Sign up for a plan.

    3. Download the software.

    4. Configure the software.

    5. Test the system.


  • How much does it cost to maintain a PBX phone system?

    The cost of maintaining a PBX phone system will vary depending on the type of system you have and the features you need. However, in general, you can expect to pay between £30 and £100 per month for maintenance

  • What are the different types of PBX phone system features?

    There are many different types of PBX phone system features, but some of the most common include:

    • Call forwarding: This feature allows you to forward your calls to another number, such as your cell phone or home phone.
    • Voicemail: This feature allows you to record messages when you are not able to answer your phone.
    • Conference calling: This feature allows you to have a conference call with multiple people.
    • Call queuing: This feature allows you to put callers on hold and ring them through in order.
    • Call recording: This feature allows you to record your calls for posterity or training purposes.
    • Call analytics: This feature allows you to track your call data, such as the number of calls you make and receive, the length of your calls, and the time of day you receive the most calls.

  • What are the best PBX phone systems for small businesses?

    The VoIP Shop offers top-notch PBX phone systems for small businesses, combining affordability with feature-rich solutions. Their cloud-based PBX systems provide easy scalability and essential features like call forwarding and voicemail-to-email, optimizing productivity and cost-effectiveness.

  • What are the best PBX phone systems for large businesses?

    The VoIP Shop excels in serving large businesses with reliable on-premises and hosted PBX solutions. Their IP PBX systems offer advanced call management features, such as call queuing and call recording, along with crystal-clear voice quality, ensuring seamless communication across the organization.

  • How do I choose the right PBX phone system for my business?

    The best type of PBX phone system for your business will depend on your specific needs and budget. If you are looking for a scalable and cost-effective phone system, a hosted PBX system may be a good option. If you need more control and flexibility, an on-site PBX system may be a better choice. And if you want the best of both worlds, a hybrid PBX system may be the best option.

  • What are the future trends in PBX phone systems?

    The future trends in PBX phone systems include: 


    Cloud-based PBX systems: Cloud-based PBX systems are becoming increasingly popular as they offer a number of advantages over traditional PBX systems, such as scalability, flexibility, and cost-effectiveness.


    VoIP PBX systems: VoIP PBX systems are also becoming increasingly popular as they offer a number of advantages over traditional PBX systems, such as the ability to make and receive calls over the internet.


    Mobile PBX systems: Mobile PBX systems are becoming increasingly popular as they allow businesses to provide their employees with a mobile phone number that rings through to their office phone system.


    Integration with other business applications: PBX systems are becoming increasingly integrated with other business applications, such as CRM software and customer support software. This allows businesses to streamline their communications and improve their customer service.


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