PBX Phone System
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What is a PBX Phone System?
A PBX (Private Branch Exchange) is an enterprise phone system enabling internal and external communications. It centrally manages call routing, conferencing, voicemail, and advanced call features. Key PBX capabilities include inbound/outbound calling, call forwarding, queuing, transferring, IVR menus, and unified communications integration. PBXs streamline office telephony with multi-line functionality.

What is a PBX?
A PBX phone system, or Private Branch Exchange, is a private telephone network that allows businesses to make and receive calls internally and externally. PBX systems typically offer a variety of features, such as call forwarding, call waiting, voicemail, and conference calling.
How PBX phone System Works?
A PBX phone system is connected to the public switched telephone network (PSTN) via a trunk line. This allows calls to be made and received from outside the business. Internally, calls are routed between phones on the PBX system.

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The VoIP Shop offers advanced PBX telephone systems for small businesses to enterprise-level businesses. Our systems are affordable and come with 24/7 support. We have a 5.0 Google rating from over 100 happy customers.
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Benefits of a PBX Phone Systems
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Standard
from £13.95
Billed Per User / Monthly
Premium
from £15.95
Billed Per User / Monthly
Types PBX Phone Systems
There are three main types of PBX phone systems: Hosted PBX, On-site PBX, Hybrid PBX
What is hosted PBX phone system?
A hosted PBX phone system is a type of PBX phone system that is hosted by a third-party provider. This means that the hardware and software for the PBX system are located at the provider's data center, and businesses access the system over the internet. Hosted PBX systems are typically more cost-effective and scalable than on-site PBX systems, and they require less maintenance.
What is on-site PBX phone system?
An on-site PBX phone system is a type of PBX phone system that is installed and managed on-site at a business's location. This means that the hardware and software for the PBX system are located at the business's premises, and businesses are responsible for the maintenance and upkeep of the system. On-site PBX systems are typically more expensive than hosted PBX systems, but they offer more control and flexibility.
What is Hybrid PBX phone system?
A hybrid PBX phone system is a type of PBX phone system that combines the features of hosted PBX and on-site PBX. This means that some of the hardware and software for the PBX system are located at the provider's data center, while other components are located on-site at the business's location. Hybrid PBX systems offer the best of both worlds, providing businesses with the cost-effectiveness and scalability of hosted PBX, as well as the control and flexibility of on-site PBX.
PBX Phone Systems Features
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These are just a few of the many features that PBX phone systems offer. The specific features that you need will depend on your business's needs and requirements.
Here are some additional features that are becoming increasingly common in PBX phone systems:
- Cloud-based PBX: Cloud-based PBX systems are hosted in the cloud and accessed over the internet. This makes them very scalable and cost-effective.
- VoIP PBX: VoIP PBX systems use Voice over Internet Protocol (VoIP) to make and receive calls. This can save businesses money on their phone bills.
- Mobile PBX:
Mobile PBX systems allow employees to make and receive calls from their mobile phones using their office phone number. This can improve communication and productivity.
- Integration with other business applications: PBX systems can be integrated with other business applications, such as CRM software and customer support software. This can streamline communications and improve customer service.
Comparison Between PBX Phone Systems
Hosted/Cloud PBX | On-Site PBX | Hybrid PBX | |
---|---|---|---|
Location of PBX Server | Cloud | On-Premises | Cloud & On-Premises |
Management of PBX Server | Third-party provider | Business | Business and third-party provider |
Scalability | Highly scalable | Limited scalability | Highly scalable |
Cost | Cost-effective | More expensive | Cost-effective |
Control | Less control | More control | More control |
Flexibility | Less flexible | More flexible | More flexible |
Features | Advanced call features, unified communications | Advanced call features | Advanced call features, unified communications |
How to Choose the Right PBX Phone System for Your Business?
Choosing the right PBX phone system for your business can be a daunting task. There are many different factors to consider, such as the size of your business, your budget, your needs, and your preferences.
Here are five factors to check before choosing the PBX phone system for your business:
- Your business size:
The size of your business will determine the number of users and features you need in a PBX phone system. For example, a small business may only need a basic system with a few features, while a large business may need a more complex system with a wider range of features.
- Your budget: PBX phone systems can range in price from a few hundred dollars to several thousand dollars. It's important to set a budget before you start shopping so that you don't overspend.
- Your needs: What features are important to you in a PBX phone system? Do you need call forwarding, voicemail, or conference calling? Do you need a system that can be integrated with your CRM software? Once you know what features you need, you can start narrowing down your options.
- Your preferences: Some people prefer traditional PBX systems, while others prefer cloud-based PBX systems. There are pros and cons to both types of systems, so it's important to choose the one that best suits your needs and preferences.
- The level of support you need: Some PBX phone systems offer 24/7 support, while others only offer support during business hours. If you need 24/7 support, be sure to choose a system that offers it.
Once you've considered these factors, you can start shopping for a PBX phone system. There are many different systems available, so you're sure to find one that meets your needs and budget.
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