What is a cloud phone system, and how does it enable remote work for businesses and employees?

A cloud phone system is a virtual phone system that enables remote work for businesses and employees. It uses the internet to make and receive calls and stores data in the cloud instead of on-premises hardware.

How does a cloud phone system enhance communication and collaboration among remote workers?

A cloud phone system enhances communication and collaboration among remote workers by providing features such as call routing, voicemail, and conference calls, which improve accessibility and productivity.

Can a cloud phone system integrate with other remote work tools, such as video conferencing and project management software?

Yes, a cloud phone system can integrate with other remote work tools, such as video conferencing and project management software, allowing for a seamless work experience.

What are the security features of a cloud phone system to protect sensitive business data when working remotely?

Cloud phone systems have robust security features to protect sensitive business data when working remotely, such as encryption, secure login, and firewalls.

What costs are involved in setting up a cloud phone system for remote work?

The costs involved in setting up a cloud phone system for remote work depend on the features required and the number of users. Generally, cloud phone systems are more cost effective than traditional on-premises systems.

How easy is it to manage and maintain a cloud phone system for remote work, and what technical support is available for users?

Cloud phone systems are easy to manage and maintain for remote work, as the provider handles updates and maintenance. In addition, technical support is available for users through the provider's customer service channels.

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Mobile and Desktop App
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Three Way Conference
40+ Phone System Features
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40+ Phone System Features
FREE Support and Maintenance
Popular CRM integrations with Salesforce, Zendesk, and more
Call Recording System

The VoIP Shop Cloud Phone System – Remote Work Phone Solutions

Most phone systems don’t allow for remote working and even if they do, setup is expensive and difficult to implement. The VoIP Shop Cloud Phone System is different. The VoIP Shop Cloud Phone System is a low cost, low impact platform, that will enable your team to work from home or any remote location, using their broadband, Wi-Fi or 4G.

We provide you with a desktop phone application, mobile app or both that is designed to work with, or in parallel to, your existing phone system. We move your extension number into the cloud temporarily and it’s like you’ve never left the office.

All employees can benefit from UC, whether they are in the office, away-from-desk employees, on the road, or working from home. All the tools that are available to office workers, such as video conferencing, presence management, screen sharing, chat, etc., are available from the desktop, laptop, or mobile device.

The VoIP Shop Cloud Phone System – Remote Work Phone Solutions

The app enables users to answer incoming calls to the business no matter where they’re working from. Staff can update their availability as and when required.

Calls can be transferred as normal, without having to hang up and request call backs, or give out separate mobile numbers to members of staff working from home.

Users can create & manage tasks, share files, along with a whole host of other features & Add-Ons… all from their mobile or desktop app.

The VoIP Shop Cloud Phone System can help to protect your surgery by keeping your key team members fully connected from anywhere.

With the need for self-isolation from COVID-19 and in an effort to work with you during this difficult period, we will not be charging for provisioning the platform, and have lowered our standard rental charges.

We will also include a free call bundle to reduce the cost implications of this unprecedented event. To help out, this is a short term contract without any long-term commitment.

Please get in touch if you or your staff are having to work from home in this time of need.

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How to Setup Remote Work Phone System?

Why would a business want remote workers?

There are many reasons why a business might want to make use of a remote workforce. Here’s a few:

1. Working from home

Many businesses are increasingly utilising a remote workforce by allowing their employees to work from home. Working from home removes the commute, and often improves staff morale and business efficiency.

2. On the road staff

Another application of remote working is on the road staff. Often, field based sales staff need to report back to the office from wherever they are, so having a telephone system that allows them to do that with ease is important.

3. Reduced costs

Having workers work remotely is a great way to decrease your businesses running costs. Whether that’s heating and lighting, desk space or parking, you can reduce your expenditure by enabling remote working—and a cloud based VoIP telephone system allows you to do this.s

4. Working on site

Many businesses work remotely anyway. A prime example is construction sites. Project managers and sales executives on site need to connect to HQ but often don’t the facilities for a full PBX. Utilising a cloud telephone system provides on site connectivity without any expensive equipment or installation.

Why are cloud telephone systems best for remote working?

Cloud based VoIP phone systems are great for remote working because of how they’re set up. Because they use the cloud, you can easily connect from anywhere—without the need for a complicated installation or setup.

As you can see, cloud telephony provides a great platform for your business—whether it’s for 3 or 30 users. Using the cloud provides your business with a strong and reliable telephone system, without the need for expensive PBX equipment.

How can you set up remote workers on a cloud telephone system?

We know how daunting it can be when changing telephone systems, but the good news is that setting up a cloud telephone system is simple and easy.

Because the whole solution is cloud based, we can provision your users, whether they’re remote or office based, provide handsets and logins for mobile apps, and then configure your system remotely.

The flexibility of the cloud means that your telephone system can be configured exactly as you’d like it—and tweaked and changed as your business grows.

We can provide remote workers with their own handsets which they can use at home, or even their own business mobiles for when they’re on the road—its totally up to you.

Benefits of Remote Working Solutions

There are many benefits of using Remote Working Solutions. Businesses can attract better talent, regardless of location, while reducing costs associated with business real estate. Employees will also experience a more work-life balance. In addition, productivity increases, and employees can be more satisfied with their jobs. These are just a few of the benefits of using Remote Works Solutions. Whether you are considering one of these solutions, be sure to look for one that includes strong cyber security protocols.

The VoIP Shop is a leading provider of unified communications, which can be used for Remote Working Solutions. This cloud telephony solution provides voice, video and instant messaging capabilities and is highly flexible and easy to use. Webex Remote Working Phone System service allows remote employees to collaborate on projects in a secure, collaborative virtual workspace. It can also be used for conferencing.

Constant availability
Greater flexibility
Productivity increases
Motivation is greater
There is minimal need for office space
Productive working
Improved customer service
Business continuity
Reduced commute time

Benefits of Unified Communications

UC helps companies save time, money, and IT resources, and it can significantly enhance team collaboration and productivity. UC makes it easier for people to connect, communicate and work together. The result is more productive employees and smoother interactions – and at a fraction of the cost.

unified communication boosts productivity

Boosts Productivity & Collaboration

working remotely from home cloud phone benefits

Reduces Travel and Administrative Costs

working remotely from home cloud phone low operation cost

Lowers IT and Other Operational Costs

working remotely from home cloud phone better collaboration

Better Workforce Collaboration

Features of a Unified Communications System

feature of a unified communication system

Mobility

UC enables you to stay connected throughout the day, regardless of your location. You can make and receive calls, chat with your colleagues, and more using your extension on your desk phone, your mobile device, or on a soft-phone.

Web-Based User Interface

Some UC platforms offer web-based interfaces, providing users full call control right from their browser. Dashboards give users the ability to customize their phone settings, voicemail, conference rooms, and more.

unified communication working remotely from home cloud phone

Presence

Unified Messaging

Unified Messaging allows users to manage many types of messages from a single application and switch communication modes on demand. For example, a conversation that starts as SMS or chat can be moved easily to a voice call without losing context. If someone leaves a voice message requesting a document, it is easy to reply to the voice message with an email without having to move to a different application.

Fax Support

Fax is still an important part of many businesses, including medical, insurance, and financial services. Integrated fax as part of a UC system means no more stand-alone fax machines. Faxes are received by the system and then routed to the destination user as an attachment to an email. Users can send faxes in the same way from their desktop or mobile application.

Conferencing

Working together is not just about 1-to-1 conversations. A UC system enables conferencing; giving groups of users to the ability speak at once via voice and video and across different endpoint types and business locations. Clients, prospects, partners, and vendors from outside the organization can also join the conference. Conferences can be scheduled or can be created ad-hoc when moving from another mode of communication. Conferences are endpoint independent so that participants can join from on-network endpoints (desk phone, softphone, or mobile application) or any off-network device that can call a PSTN phone number.

Collaboration

UC enables people to communicate easier, better, and more often. By expanding communication capabilities to more employees and allowing them to work from anywhere, employees can enjoy greater levels of collaboration, which benefits the entire organization.

Advanced Notification

UC systems allow you know each time someone is trying to communicate with you by providing several ways to be notified. For example, when you receive a voicemail, you may simply see a blinking Message Waiting Indicator (WMI) light on your desk phone, softphone, or mobile app. Or, you may receive a text message or email with the recorded message attached or with a link to the recorded message.

Who Benefits From UC?

Desk Workers

Desk workers no longer need to leave their desk to send or receive a fax, spend time searching for other employees to help them complete their work or switch between applications, including customer relationship management (CRM) platforms. Everything they need to communicate is in one central location.

Remote Office Desk Workers

Away-from-desk workers are on-premise, but spend most of the day away from their desk. Furniture or car salespeople are a great example of this. A UC application running on their mobile device gives them the mobility they need without being tied to their desk to manage important communications.

working remotely from home cloud phone at

At Home Workers

A UC system gives the work-from-home employee the same tools as someone at their desk in the office. No longer is location a barrier to great employee communication and productivity.

working remotely from home cloud phone road

Road Workers

Managing routine communication is often difficult when on the road. A UC system can be accessed from a laptop or mobile app to deliver the same ease of communications as any other worker.

Stay Connected with Unified Communications

Connect to people like never before. Extension-dial anyone on your VoIP Shop network; in the office, or on a different location. Customize department hunt groups, get fax to e-mail, transfer a call to voicemail, connect people on a conference bridge call, or listen to voicemail digitally on almost any device. Plus, each user can configure their own Find Me/Follow Me. You can even receive your desk calls on our mobile office smartphone app.

How to implement a Home/Remote working solution within 24 hours

The VoipShop for Desktop app turns any computer into an all-in-one communication hub completely synced to the office network so your staff can communicate with colleagues and customers anywhere there’s a broadband connection, increasing their responsiveness. The desktop app lives on your computer desktop and gives you access to the call handling power from a desk phone combined with the modern ways you communicate today, like conferencing and web meetings—so everyone can stay connected with less devices to worry about.

How to Setup Remote Working app

How to implement a Home/Remote working solution within 24 hours

Remote Working - Mobile Calling app

TheVoipShop® enables you to work productively from your tablet or smartphone. Easily access your business contacts, make calls, receive faxes, join conference calls, share files, check voicemail, and start web meetings. Plus, TheVoipShop is BYOD-optimised so you can use your personal device without compromising your professional identity.

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

Eliminate expensive voice mail tags

Avoid unnecessary transfers of phone calls that irritate customers

Visible from all Webex Apps: Mac, Windows, iOS, Android & web

Deliver Faxes & Voicemail to Inbox

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes

managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

Send And Receive Faxes Online Or By Email

Private & Secure Connections

Save Time & Increase Productivity

Instant Messaging / Text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. Office UC users can send and receive text messages via the Office UC web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

Chat with website visitors, real-time

Send text messages, links at no additional cost

Available on web, Mac, Windows, iOS & Android apps

Click to Call from Any Browser or CRM

With the Office UC Click to Call extension for Chrome and Firefox you can make calls directly from any browser or CRM via the Office UC Web Client. Make outbound calls with a single click of the mouse and eliminate the need to copy and paste numbers.

Automate tedious and time-consuming workflow processes for staff

Phone number detection – Detect international or all phone numbers

Highlighted contacts – Numbers are identified and underlined

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time.

See how we integrate with your business

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FAQs

Answers to some of our most commonly asked Working Remotely From Home Cloud Phone questions…

What is a cloud phone system, and how does it enable remote work for businesses and employees?

A cloud phone system is a virtual phone system that enables remote work for businesses and employees. It uses the internet to make and receive calls and stores data in the cloud instead of on-premises hardware.
How does a cloud phone system enhance communication and collaboration among remote workers?

A cloud phone system enhances communication and collaboration among remote workers by providing features such as call routing, voicemail, and conference calls, which improve accessibility and productivity.
Can a cloud phone system integrate with other remote work tools, such as video conferencing and project management software?

Yes, a cloud phone system can integrate with other remote work tools, such as video conferencing and project management software, allowing for a seamless work experience.
What are the security features of a cloud phone system to protect sensitive business data when working remotely?

Cloud phone systems have robust security features to protect sensitive business data when working remotely, such as encryption, secure login, and firewalls.
What costs are involved in setting up a cloud phone system for remote work?

The costs involved in setting up a cloud phone system for remote work depend on the features required and the number of users. Generally, cloud phone systems are more cost effective than traditional on-premises systems.
How easy is it to manage and maintain a cloud phone system for remote work, and what technical support is available for users?

Cloud phone systems are easy to manage and maintain for remote work, as the provider handles updates and maintenance. In addition, technical support is available for users through the provider's customer service channels.