PCI Compliant Call Recording

PCI Compliant Call Recording for Secure Customer Interactions

Ensure secure payment data handling with The VoIP Shop’s PCI Compliant Call Recording solutions, trusted by 500+ UK businesses. Non-compliance can cost businesses up to £250,000 in monthly fines and risk reputational damage. Our advanced features, including automated data masking and multi-factor authentication, protect your business while ensuring PCI DSS compliance and customer trust.

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What Is PCI Compliant Call Recording?

PCI compliant call recording ensures that sensitive cardholder data is securely handled during phone transactions, meeting strict PCI DSS standards to prevent breaches.


Businesses in the UK must adhere to PCI DSS (Payment Card Industry Data Security Standards) when recording calls involving payment information. These standards require safeguarding sensitive authentication data, such as card numbers and CVV codes, to protect customer privacy and reduce the risk of fraud.



Call recordings can inadvertently capture sensitive data if not managed correctly. For example, storing unencrypted audio files containing card details or failing to pause recordings during payment input can result in non-compliance. Implementing features like automated redaction, encryption, and access controls ensures these risks are mitigated.

Why Do Businesses Need PCI Compliant Call Recording Software?

PCI Compliant Call Recording software helps businesses protect sensitive payment information, reduce legal risks, and maintain customer trust by adhering to strict security standards.

Fines


Non-compliance with PCI DSS can lead to penalties ranging from £3,500 to £250,000 per month, directly impacting a company’s revenue and operational budget.

Reputational Damage


Data breaches can result in the loss of customer confidence, negatively affecting brand loyalty and future business opportunities.

Data Breaches


Storing unencrypted or improperly protected call recordings exposes businesses to cyberattacks, risking costly financial losses and regulatory penalties.

Customer Security Expectations


Increasing awareness about data privacy makes PCI compliance critical for retaining customers and fostering trust in payment processing practices.

Operational Risks


Without PCI-compliant tools, businesses face challenges in maintaining secure call storage, access control, and compliance with audit requirements.

By adopting PCI Compliant Call Recording software from The VoIP Shop UK, businesses can mitigate these risks, ensure compliance, and provide secure, reliable services to their customers.

Why Choose The VoIP Shop for PCI Compliant Call Recording?

The VoIP Shop provides tailored PCI Compliant Call Recording solutions designed for UK businesses, ensuring compliance, secure operations, and unmatched customer support.

Trusted Solutions Tailored for UK Businesses


Our PCI DSS-compliant systems are built to meet the unique needs of UK companies, offering flexibility and support across various industries, including retail, healthcare,

 and travel.

Advanced Compliance Features and Robust Data Protection


With cutting-edge tools like automated data masking, secure encryption, and multi-factor authentication, our solutions minimise risks and safeguard sensitive payment data.

Exceptional Customer Support and Setup Assistance


From installation to ongoing support, our expert team ensures you can implement and maintain PCI-compliant solutions with ease and confidence.

Compliance with PCI DSS Standards


Our software is fully aligned with PCI DSS requirements, enabling businesses to meet regulatory obligations without complexity or compromise.

Ease of Integration with Existing Systems


The VoIP Shop’s call recording solutions seamlessly integrate with your current telephony and CRM platforms, avoiding disruptions to your business operations.

Scalability for Growing Businesses


Whether you operate a small office or manage a multi-site enterprise, our call recording tools scale effortlessly to meet your expanding needs.

Cost-Effectiveness and Return on Investment


Avoid costly non-compliance fines and protect your reputation while enjoying affordable solutions that provide tangible value.

Real-Time Monitoring and Custom Reports


Stay in control with real-time monitoring, detailed compliance reports, and easy-to-use dashboards to keep track of recording activities and access levels.

Industry-Specific Expertise




We specialise in serving a variety of sectors, including e-commerce, financial services, and call centres, tailoring solutions to meet your unique operational requirements.

By choosing The VoIP Shop, UK businesses gain a trusted partner in achieving PCI compliance while delivering secure, reliable services that protect both customers and reputation.

Why Choose The VoIP Shop for PCI Compliant Call Recording?

The VoIP Shop provides tailored PCI Compliant Call Recording solutions designed for UK businesses, ensuring compliance, secure operations, and unmatched customer support.

Automated Redaction of

Sensitive Payment Details


Automatically detect and remove cardholder data, such as CVV codes, during calls to prevent unauthorised access and reduce compliance risks.

Secure Encryption of Call Recordings


Encrypt recordings both at rest and during transmission to safeguard data from potential breaches or unauthorised interception.

Granular Access Control for Sensitive Data


Assign role-based access to call recordings, ensuring only authorised personnel can review, manage, or retrieve sensitive information.

Real-Time Monitoring and Alerting for Potential Compliance Violations


Instantly identify and respond to potential data security issues, ensuring your call recording practices remain compliant at all times.

Integration with Existing Business Systems and CRM Software


Ensure seamless compatibility with your existing telephony, CRM, or payment systems, reducing operational challenges while maintaining compliance.

Multi-Factor Authentication (MFA) for Added Security


Require multiple verification steps before accessing recordings, further protecting sensitive data from unauthorised users.

Detailed Audit Trails for Compliance Audits


Maintain transparent logs of access, redactions, and recording activities, making it easy to demonstrate compliance during audits.

Customisable Recording Pause Options


Enable pause/resume features through active window muting, DTMF tones, or application triggers to ensure no sensitive data is captured.

Support for Cloud and On-Premises Storage


Whether you prefer secure cloud environments or local data storage, the software offers flexible options for compliance-friendly storage.

Keyword-Based Monitoring with Speech Analytics


Monitor call content for compliance-related keywords, ensuring no unauthorised disclosure of sensitive payment information.

By incorporating these features, PCI Compliant Call Recording software ensures that businesses can securely manage call data while reducing risks and maintaining compliance with industry regulations.

How PCI DSS Standards Apply to Call Recording?

PCI DSS standards ensure secure handling of payment data during call recording, reducing the

risks of data breaches, fraud, and non-compliance penalties.

Overview of PCI DSS Requirements for Businesses Handling Payment Data

PCI DSS mandates that businesses protect cardholder information during storage, transmission, and processing. This includes ensuring that sensitive authentication data, like CVV codes, is not stored after authorisation.

Specific Guidelines for Storing and Accessing Call Recordings

Call recordings must exclude sensitive authentication data. Encryption should be applied to any stored recordings, and access must be limited to authorised personnel using role-based permissions.

Role of Encryption, Tokenization, and Secure Storage in Compliance

Encryption safeguards call recordings against unauthorised access during storage and transmission. Tokenization can replace sensitive information with non-sensitive substitutes, reducing data exposure risks.

Audit Trails for Compliance Verification

Businesses are required to maintain detailed logs of who accessed recordings, when, and for what purpose. These logs must be accessible for audits to demonstrate compliance with PCI DSS standards.

Multi-Factor Authentication for Securing Access

PCI DSS recommends using MFA to ensure only authorised individuals can access call recordings, further protecting sensitive payment data from breaches.

Customisable Call Redaction Features

Redaction tools must remove or mask sensitive cardholder information during call recordings. Options like automated detection of payment details ensure no unauthorised data retention occurs.

Network and System Security

PCI DSS requires robust network protections, such as firewalls and intrusion detection systems, to prevent unauthorised access to recording infrastructure.

Updated Standards for VoIP and SIP Technologies

As per PCI DSS 4.0, VoIP and SIP solutions are now within the scope of compliance due to potential interception risks. Businesses must ensure these systems are segmented from environments handling payment data.

By aligning with these PCI DSS standards, businesses can protect payment data, comply with regulations, and maintain the trust of

their customers while avoiding fines and reputational damage.

Dashboard
Real Time Monitoring
Instant Playback
Download & 
Archive calls
On-Demand 
Recording
Record calls to a Mobile
PCI Compliant
Legally 
Approved

How Our PCI Compliant Call Recording Solutions Work?

Our PCI Compliant Call Recording solutions ensure businesses meet regulatory requirements while securing sensitive

payment data through robust processes and advanced technology.

Step 1: Redacting Sensitive Information

Our system automatically detects and removes sensitive payment details, such as card numbers and CVV codes, from call recordings. This ensures compliance with PCI DSS by eliminating the risk of storing unauthorised data while maintaining the integrity of the call.

  • Real-time redaction during payment input.
  • Support for multiple redaction methods, including DTMF masking and active monitoring.


Step 2: Data Encryption and Secure Storage

All call recordings are protected with end-to-end encryption during transmission and at rest. This safeguards sensitive information against potential breaches or unauthorised access.

  • Uses AES-256 encryption to meet industry standards.
  • Options for both cloud and on-premises storage with secure access protocols.
  • Tokenisation for added protection of sensitive data within stored recordings.


Step 3: User Access Control

Role-based access ensures only authorised personnel can review or retrieve sensitive call recordings. Each access request is logged to maintain accountability and support audit requirements.

  • Multi-factor authentication (MFA) for enhanced security.
  • Customisable access levels based on user roles and responsibilities.
  • Comprehensive logging of access and modifications to recordings.


Step 4: Compliance Reporting

Our solutions include detailed reporting tools to simplify compliance verification. Audit trails provide a transparent record of all recording activities, ensuring businesses can demonstrate adherence to PCI DSS standards.

  • Generate reports for audits, including access logs and redaction history.
  • Automated alerts for potential compliance violations.
  • Customisable dashboards to track key metrics and system performance.


By following these steps, our PCI Compliant Call Recording solutions protect your business from the risks of non-compliance

while delivering reliable security for sensitive data.

Industries That Benefit from PCI Compliant Call Recording

PCI Compliant Call Recording ensures secure handling of sensitive payment data, offering critical advantages to

industries managing transactions and private information.

Financial Institutions and Payment Processors


Banks, credit unions, and payment gateways must comply with PCI DSS to protect cardholder data during phone transactions and prevent fraud.

E-Commerce Businesses



Online retailers handling phone orders rely on PCI-compliant recording to safely process payments while meeting customer privacy expectations.

Call Centres Handling Payment Transactions


Call centres processing payments require automated redaction and encryption to ensure compliance and protect cardholder information.

Healthcare Providers Managing Sensitive Payment Details


Medical facilities accepting phone payments for services benefit from PCI-compliant recording, safeguarding both financial and personal health information.

Travel and Hospitality Businesses



Companies booking travel or accommodation via phone must adhere to PCI DSS to securely handle credit card information during reservations.

Retailers with Phone Order Capabilities


Brick-and-mortar shops offering over-the-phone payments need compliant recording systems to avoid breaches and penalties.

Subscription-Based Services


Businesses managing recurring payments over calls must ensure recordings exclude sensitive details to protect data and maintain compliance.

FAQs

Answers to some of our most commonly asked PCI Compliant Call Recording questions…

  • What is PCI DSS compliance, and why is it important?

    PCI DSS compliance is a set of security standards designed to protect cardholder data. It is crucial for businesses that handle payments to prevent data breaches and ensure trust.

  • How does PCI DSS impact call recording software?

    Call recording software must exclude sensitive cardholder data like CVV codes and ensure secure storage and access controls to meet PCI DSS requirements.

  • What are the penalties for non-compliance with PCI DSS?

    Penalties include fines ranging from £3,500 to £250,000 per month, loss of payment processing privileges, and reputational damage.

  • Can call recording software integrate with existing payment systems?

    Yes, PCI-compliant call recording solutions are designed to work with payment systems, ensuring secure handling of payment data during transactions.

  • How is sensitive data redacted during call recordings?

    Sensitive data is redacted automatically through features like DTMF masking and active monitoring, ensuring compliance without manual intervention.

  • Is call recording PCI DSS compliant by default?

    No, not all call recording systems are PCI DSS compliant. Compliance depends on features like encryption, redaction, and secure storage.

  • Can recorded data be securely stored in the cloud?

    Yes, recorded data can be securely stored in PCI DSS-compliant cloud environments, provided encryption and access controls are implemented.

  • How often should PCI compliance be reviewed?

    PCI compliance should be reviewed annually or whenever system changes occur to ensure ongoing adherence to the latest standards.

  • What industries require PCI-compliant call recording?

    Industries such as retail, healthcare, travel, and e-commerce must comply with PCI DSS if they handle cardholder payments during calls.

  • How does multi-factor authentication enhance compliance?

    MFA adds a layer of security by requiring additional verification steps, reducing the risk of unauthorised access to sensitive recordings.

  • What is the role of audit trails in PCI compliance?

    Audit trails track who accessed recordings and when providing transparency and ensuring businesses can demonstrate compliance during audits.

  • Can call recording software handle VoIP and SIP technologies?

    Yes, PCI-compliant solutions include features for securing VoIP and SIP calls, ensuring compliance with PCI DSS standards for modern telephony.

  • What should businesses look for in PCI-compliant call recording software?

    Key features include automated redaction, encryption, multi-factor authentication, and compatibility with payment systems.

  • Why is PCI DSS 4.0 significant for call recording?

    PCI DSS 4.0 introduces updated standards, such as expanded VoIP and SIP compliance, making it crucial for businesses to adopt compatible systems.

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