PCI Compliant Call Recording for Secure Customer Interactions
Ensure secure payment data handling with The VoIP Shop’s PCI Compliant Call Recording solutions, trusted by 500+ UK businesses. Non-compliance can cost businesses up to £250,000 in monthly fines and risk reputational damage. Our advanced features, including automated data masking and multi-factor authentication, protect your business while ensuring PCI DSS compliance and customer trust.
What Is PCI Compliant Call Recording?
PCI compliant call recording ensures that sensitive cardholder data is securely handled during phone transactions, meeting strict PCI DSS standards to prevent breaches.
Businesses in the UK must adhere to PCI DSS (Payment Card Industry Data Security Standards) when recording calls involving payment information. These standards require safeguarding sensitive authentication data, such as card numbers and CVV codes, to protect customer privacy and reduce the risk of fraud.

Call recordings can inadvertently capture sensitive data if not managed correctly. For example, storing unencrypted audio files containing card details or failing to pause recordings during payment input can result in non-compliance. Implementing features like automated redaction, encryption, and access controls ensures these risks are mitigated.
Why Do Businesses Need PCI Compliant Call Recording Software?
PCI Compliant Call Recording software helps businesses protect sensitive payment information, reduce legal risks, and maintain customer trust by adhering to strict security standards.
Fines
Non-compliance with PCI DSS can lead to penalties ranging from £3,500 to £250,000 per month, directly impacting a company’s revenue and operational budget.
Reputational Damage
Data breaches can result in the loss of customer confidence, negatively affecting brand loyalty and future business opportunities.
Data Breaches
Storing unencrypted or improperly protected call recordings exposes businesses to cyberattacks, risking costly financial losses and regulatory penalties.
Customer Security Expectations
Increasing awareness about data privacy makes PCI compliance critical for retaining customers and fostering trust in payment processing practices.
Operational Risks
Without PCI-compliant tools, businesses face challenges in maintaining secure call storage, access control, and compliance with audit requirements.
By adopting PCI Compliant Call Recording software from The VoIP Shop UK, businesses can mitigate these risks, ensure compliance, and provide secure, reliable services to their customers.
Why Choose The VoIP Shop for PCI Compliant Call Recording?
The VoIP Shop provides tailored PCI Compliant Call Recording solutions designed for UK businesses, ensuring compliance, secure operations, and unmatched customer support.
Trusted Solutions Tailored for UK Businesses
Our PCI DSS-compliant systems are built to meet the unique needs of UK companies, offering flexibility and support across various industries, including retail, healthcare,
 and travel.
Advanced Compliance Features and Robust Data Protection
With cutting-edge tools like automated data masking, secure encryption, and multi-factor authentication, our solutions minimise risks and safeguard sensitive payment data.
Exceptional Customer Support and Setup Assistance
From installation to ongoing support, our expert team ensures you can implement and maintain PCI-compliant solutions with ease and confidence.
Compliance with PCI DSS Standards
Our software is fully aligned with PCI DSS requirements, enabling businesses to meet regulatory obligations without complexity or compromise.
Ease of Integration with Existing Systems
The VoIP Shop’s call recording solutions seamlessly integrate with your current telephony and CRM platforms, avoiding disruptions to your business operations.
Scalability for Growing Businesses
Whether you operate a small office or manage a multi-site enterprise, our call recording tools scale effortlessly to meet your expanding needs.
Cost-Effectiveness and Return on Investment
Avoid costly non-compliance fines and protect your reputation while enjoying affordable solutions that provide tangible value.
Real-Time Monitoring and Custom Reports
Stay in control with real-time monitoring, detailed compliance reports, and easy-to-use dashboards to keep track of recording activities and access levels.
Industry-Specific Expertise

We specialise in serving a variety of sectors, including e-commerce, financial services, and call centres, tailoring solutions to meet your unique operational requirements.
By choosing The VoIP Shop, UK businesses gain a trusted partner in achieving PCI compliance while delivering secure, reliable services that protect both customers and reputation.
Why Choose The VoIP Shop for PCI Compliant Call Recording?
The VoIP Shop provides tailored PCI Compliant Call Recording solutions designed for UK businesses, ensuring compliance, secure operations, and unmatched customer support.
Automated Redaction of
Sensitive Payment Details
Automatically detect and remove cardholder data, such as CVV codes, during calls to prevent unauthorised access and reduce compliance risks.
Secure Encryption of Call Recordings
Encrypt recordings both at rest and during transmission to safeguard data from potential breaches or unauthorised interception.
Granular Access Control for Sensitive Data
Assign role-based access to call recordings, ensuring only authorised personnel can review, manage, or retrieve sensitive information.
Real-Time Monitoring and Alerting for Potential Compliance Violations
Instantly identify and respond to potential data security issues, ensuring your call recording practices remain compliant at all times.
Integration with Existing Business Systems and CRM Software
Ensure seamless compatibility with your existing telephony, CRM, or payment systems, reducing operational challenges while maintaining compliance.
Multi-Factor Authentication (MFA) for Added Security
Require multiple verification steps before accessing recordings, further protecting sensitive data from unauthorised users.
Detailed Audit Trails for Compliance Audits
Maintain transparent logs of access, redactions, and recording activities, making it easy to demonstrate compliance during audits.
Customisable Recording Pause Options
Enable pause/resume features through active window muting, DTMF tones, or application triggers to ensure no sensitive data is captured.
Support for Cloud and On-Premises Storage
Whether you prefer secure cloud environments or local data storage, the software offers flexible options for compliance-friendly storage.
Keyword-Based Monitoring with Speech Analytics
Monitor call content for compliance-related keywords, ensuring no unauthorised disclosure of sensitive payment information.
By incorporating these features, PCI Compliant Call Recording software ensures that businesses can securely manage call data while reducing risks and maintaining compliance with industry regulations.
How PCI DSS Standards Apply to Call Recording?
PCI DSS standards ensure secure handling of payment data during call recording, reducing the
risks of data breaches, fraud, and non-compliance penalties.
PCI DSS mandates that businesses protect cardholder information during storage, transmission, and processing. This includes ensuring that sensitive authentication data, like CVV codes, is not stored after authorisation.
Call recordings must exclude sensitive authentication data. Encryption should be applied to any stored recordings, and access must be limited to authorised personnel using role-based permissions.
Encryption safeguards call recordings against unauthorised access during storage and transmission. Tokenization can replace sensitive information with non-sensitive substitutes, reducing data exposure risks.
Businesses are required to maintain detailed logs of who accessed recordings, when, and for what purpose. These logs must be accessible for audits to demonstrate compliance with PCI DSS standards.
PCI DSS recommends using MFA to ensure only authorised individuals can access call recordings, further protecting sensitive payment data from breaches.
Redaction tools must remove or mask sensitive cardholder information during call recordings. Options like automated detection of payment details ensure no unauthorised data retention occurs.
PCI DSS requires robust network protections, such as firewalls and intrusion detection systems, to prevent unauthorised access to recording infrastructure.
As per PCI DSS 4.0, VoIP and SIP solutions are now within the scope of compliance due to potential interception risks. Businesses must ensure these systems are segmented from environments handling payment data.
By aligning with these PCI DSS standards, businesses can protect payment data, comply with regulations, and maintain the trust of
their customers while avoiding fines and reputational damage.
How Our PCI Compliant Call Recording Solutions Work?
Our PCI Compliant Call Recording solutions ensure businesses meet regulatory requirements while securing sensitive
payment data through robust processes and advanced technology.
Step 1: Redacting Sensitive Information
Our system automatically detects and removes sensitive payment details, such as card numbers and CVV codes, from call recordings. This ensures compliance with PCI DSS by eliminating the risk of storing unauthorised data while maintaining the integrity of the call.
- Real-time redaction during payment input.
- Support for multiple redaction methods, including DTMF masking and active monitoring.
Step 2: Data Encryption and Secure Storage
All call recordings are protected with end-to-end encryption during transmission and at rest. This safeguards sensitive information against potential breaches or unauthorised access.
- Uses AES-256 encryption to meet industry standards.
- Options for both cloud and on-premises storage with secure access protocols.
- Tokenisation for added protection of sensitive data within stored recordings.
Step 3: User Access Control
Role-based access ensures only authorised personnel can review or retrieve sensitive call recordings. Each access request is logged to maintain accountability and support audit requirements.
- Multi-factor authentication (MFA) for enhanced security.
- Customisable access levels based on user roles and responsibilities.
- Comprehensive logging of access and modifications to recordings.
Step 4: Compliance Reporting
Our solutions include detailed reporting tools to simplify compliance verification. Audit trails provide a transparent record of all recording activities, ensuring businesses can demonstrate adherence to PCI DSS standards.
- Generate reports for audits, including access logs and redaction history.
- Automated alerts for potential compliance violations.
- Customisable dashboards to track key metrics and system performance.
By following these steps, our PCI Compliant Call Recording solutions protect your business from the risks of non-compliance
while delivering reliable security for sensitive data.
Industries That Benefit from PCI Compliant Call Recording
PCI Compliant Call Recording ensures secure handling of sensitive payment data, offering critical advantages to
industries managing transactions and private information.
Financial Institutions and Payment Processors
Banks, credit unions, and payment gateways must comply with PCI DSS to protect cardholder data during phone transactions and prevent fraud.
E-Commerce Businesses

Online retailers handling phone orders rely on PCI-compliant recording to safely process payments while meeting customer privacy expectations.
Call Centres Handling Payment Transactions
Call centres processing payments require automated redaction and encryption to ensure compliance and protect cardholder information.
Healthcare Providers Managing Sensitive Payment Details
Medical facilities accepting phone payments for services benefit from PCI-compliant recording, safeguarding both financial and personal health information.
Travel and Hospitality Businesses
Companies booking travel or accommodation via phone must adhere to PCI DSS to securely handle credit card information during reservations.
Retailers with Phone Order Capabilities
Brick-and-mortar shops offering over-the-phone payments need compliant recording systems to avoid breaches and penalties.
Subscription-Based Services
Businesses managing recurring payments over calls must ensure recordings exclude sensitive details to protect data and maintain compliance.
FAQs
Answers to some of our most commonly asked PCI Compliant Call Recording questions…
