Call Recording

Business VoIP Call Recording

Record Your Calls with Confidence.

Are You Looking to Record Calls For Your Business?

For businesses who want to improve customer service, record phone calls and reduce liability risk, our call recording service is the perfect solution. Unlike traditional methods, our cloud-based technology offers secure storage of recordings and easy access from any device. Plus, our user-friendly dashboard offers robust analytics to help you get a better understanding of customer conversations. Our clients have seen drastic improvements in their customer service and are saving up to 60% on costs compared to other providers.

VoIP Call Recording App

What is Cloud-based VoIP Call Recording?

Cloud-based VoIP call recording is a technology that allows businesses to record, store and manage their VoIP calls with ease. This technology provides an efficient and cost-effective method for businesses to save important conversations for later review, archiving and analysis. It also helps them keep up with the ever-changing communication needs of their customers. With cloud-based VoIP call recording, businesses can ensure that they never miss a single call or conversation.

The UK’s #1 Unified VoIP Call Recording Solution For Cloud Phone System

The VoIP Shop offers a unified call recording solution for cloud-based phone systems, providing increased efficiency and convenience.

Cloud-based Recording

Unrestricted scalability, so you can scale up or down in a matter of seconds.

Unified

Keep track of all conversations, no matter which device customers use to contact you.

Advanced security and compliance

Service Provider grade security, compliance, reliability and 24x7 support.

Cloud VoIP Call Recording

Why You Should Implement VoIP Call Recording In Your Business?

VoIP call recording is becoming an increasingly popular way for businesses to record their phone conversations. With VoIP call recording services, businesses can easily store and access their calls from anywhere in the world. This makes it easier for them to keep track of customer interactions, provide better customer service and improve communication with their employees.


VoIP phone recording systems allow businesses to record all incoming and outgoing calls with a single click. Additionally, these systems come with a variety of features such as call logging, automated recordings and more. With these features, businesses can ensure that they are able to capture every important detail during their conversations.


Moreover, there are many different types of phone systems that record calls available in the market today. From low-cost solutions to enterprise-level solutions, businesses have plenty of options when it comes to choosing the right system for their needs.

Easily Record, Evaluate, & Analyse Your Data with Our Call Recording Tool

The VoIP Shop's secure call recording platform is easy and feature rich, providing the ability to record calls in real-time, control storage of recordings and use powerful tools to get the most out of communications. Call Recording service is a bolt-on application that seamlessly integrates with our hosted phone system and has a web based control panel for ease of use. Whether Call Recording is required for high volume call handlers that have an obligation to record calls, companies that want to monitor and improve call handling and campaigns or light users that wish to record calls on an ad-hoc basis, The VoIP Shop's Cloud Call Recording provides the technology and packaging.

LET'S TALK
Unified Cloud Call Recording
Call Recording
Encrypted, call recording to and from licensed extensions, at unlimited sites
Store, find, playback and email
Powerful filters to easily locate 
calls and share recordings
Call recording compliance
Facilitates PCI DSS, MiFID II
and GDPR compliance
Call evaluation and 
quality monitoring
Listen to call recordings to 
improve techniques, train 
staffand resolve disputes
Flag, tag and score calls
Evaluate and score calls then
 run call results reports
Display call results 
on a wallboard
Run call evaluation reports and display key results on a wallboard
VoIP Call Recording

Why Record Calls?

  • Monitor call quality and staff performance to improve company standards and customer care
  • Resolve “who said what” disputes
  • Protect staff from abuse
  • Train staff on call handling techniques and customer interactions to improve performance
  • Rescue defecting customers
  • Reveal customer service workflow issues
  • Regulatory compliance (for industry regulation)
  • Mobile-optimised: The mobile-responsive application provides access to business reports whenever and wherever needed.

Main Features

Dashboard
Real Time Monitoring
Instant Playback
Download & 
Archive calls
Dashboard
Real Time Monitoring
Instant Playback
Download & 
Archive calls
Annotation
CRM 
Integration
Categories
Selective Call 
Recording
Annotation
CRM 
Integration
Categories
Selective Call Recording
On Demand Recording
Record calls to a Mobile
PCI Compliant
Legally Approved
On-Demand 
Recording
Record calls to a Mobile
PCI Compliant
Legally 
Approved

PCI Compliant Business Call Recording

The VoIP Shop provides PCI compliant call recording, which offers numerous benefits for businesses handling payment information.

Key advantages include:

 

  • Ensures compliance with regulations and reduces the risk of data breaches and fines.
  • Enhances customer service by allowing review and analysis of customer interactions.
  • Aids in dispute resolution with clear records of customer interactions.
  • Improves training and quality assurance by monitoring customer-facing staff performance.
  • Demonstrates compliance with industry standards, enhancing reputation and customer trust.


By prioritising security and compliance, businesses can gain a strategic advantage and improve overall customer satisfaction.

FAQs

Answers to some of our most commonly asked VoIP Call Recording questions…

  • What is VoIP call recording, and how does it work?

    VoIP call recording is a technology that allows businesses to record and store audio recordings of phone calls made using Voice over Internet Protocol (VoIP) technology. The recording is made by capturing the digital data stream of the call and converting it into an audio file.

  • Why is VoIP call recording important for businesses?

    VoIP call recording provides businesses with a record of customer interactions for training and compliance purposes, enhances call quality by providing feedback for call centre employees, and helps resolve customer complaints by providing a reference for disputes.

  • Can VoIP call recording be easily integrated with other communication tools and systems?

    Yes, VoIP call recording can be easily integrated with other communication tools and systems, such as customer relationship management (CRM) software and unified communication platforms, to streamline workflows and improve customer service.

  • Are there any legal requirements to be aware of when using VoIP call recording?

    Yes, it is important to know local laws and regulations regarding call recording and obtain customer consent before recording calls.

  • What are the costs involved in implementing VoIP call recording for a business?

    The costs of implementing VoIP call recording for a business will depend on the size of the organization and the desired features. Still, they can typically range from a one-time setup fee and a monthly subscription fee to a perpetual license fee.

  • How does Unified Cloud Call Recording work?

    Unified Cloud Call Recording is a powerful tool that can help businesses to record and store phone conversations in the cloud. It helps organizations to save time and money by eliminating the need for manual recordings. With Unified Cloud Call Recording, businesses can easily access call recordings from any device, anytime and anywhere. This technology also allows businesses to store recordings securely in the cloud for future reference or analysis. Unified Cloud Call Recording is a great way for businesses to ensure that their calls are recorded accurately without the need for additional hardware or software.

  • What are the benefits of using Unified Cloud Call Recording?

    Unified cloud call recording is a powerful tool for businesses to improve customer service and communication. It allows businesses to record and store conversations in the cloud, making it easier to access them whenever needed. This technology also enables businesses to monitor their calls, providing insights into customer behavior and preferences. Furthermore, unified cloud call recording can help businesses improve their customer service by providing real-time feedback on calls and analyzing trends in customer interactions. By using this technology, companies can ensure that they are always providing the best possible experience for their customers.

  • Is Unified Cloud Call Recording secure and reliable?

    Unified Cloud Call Recording is an innovative technology that makes it possible to record and store conversations securely in the cloud. It's a reliable and secure way to record calls, ensuring that conversations remain confidential and secure. With Unified Cloud Call Recording, companies can ensure that their sensitive conversations are recorded accurately and stored securely in the cloud. This technology provides a secure platform for organizations to store their important call data, making it easier for them to track and review calls when needed.

  • How is Unified Cloud Call Recording different from other call recording solutions?

    Unified Cloud Call Recording is a powerful call recording solution that has the potential to revolutionize the way businesses record calls. It offers a comprehensive set of features that make it stand out from other solutions on the market. These features include advanced analytics, real-time monitoring, and secure storage of recordings in the cloud. Unified Cloud Call Recording also allows businesses to access their recordings from any device, making it easier to review and analyze customer interactions. All these features make Unified Cloud Call Recording an ideal solution for businesses looking for an efficient and cost-effective call recording solution.

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