Meet Matthew Pitcher

Managing Director of Seven Life Sciences

The Challenge

Seven Life Sciences has been set up with a very clear objective in mind – to become the trusted company that pharmaceutical, medical device, biotech and clinical companies turn to for all their specialist recruitment needs. As such, they have the experienced professionals at hand to help life sciences companies of all types to find the right people for either permanent or contract roles.

Their main point of contact with both their clients and their candidates is the phone system, and one of the first questions they had was latency – that is the quality of the calls. They also wanted a responsive telecommunications partner that could provide an effective response and support quickly, as they simply do not have time to wait an hour to be connected to a support agent to ask a simple question or resolve a problem.

The Solution

The VoIP Shop provided Seven Life Sciences with a state-of-the-art phone system. Their system was shipped to them and within minutes of receiving the equipment, the phones were plugged into their router, and they were up and running.

Seven Life Sciences required prompt response to any issues with the phone system and rapid support to adapt the phone system as needs arose. They did not want to become experts in telecommunications – all they wanted was to pick up the phone and ask their telecommunications provider a question and expected an answer. This is what we provide to all our customers.

“The product itself, and the service is incredible, so yeah, highly recommended!” ! ” … so say’s Matthew Pitcher, the MD of Seven Life Sciences.