Customer Management

Every customer is unique, and so are their needs. At The VoIP Shop, we understand that. That's why we offer personalized solutions to fit each of your customers like a glove.

Service Charge Management

Create individual service charge lists for each customer, reflecting their specific needs. Apply a blanket markup percentage to all their services or specific categories. Set custom charges for individual services, adjusted as needed.

Percentage Management

Simplify tracking your customers' service charges and call rates with percentage markups. Automatically calculates selling prices by adding a set percentage to your buying costs. You can apply it to all services for a specific customer or target specific categories.

Call Rate Management

Combine Percentage & Manual Pricing management methods for ultimate control. Apply markups for most rates while offering fixed prices for specific ones. This gives you the flexibility to tailor your pricing to your customers' needs.

Manual Price Management

Not all services or rates need the percentage markup treatment. Want to offer Extensions at a fixed price? Set a manual service charge – it operates independently of any markups. This way, you can mix and match both models for ultimate control over your pricing strategy.

Invoice Management

Business Portal automatically generates monthly, and one-off, invoices for your customers. This setting will automatically generate Sales Invoice every month, which will include a list of their calls and any other services they might be using.

Service Management

Pick and choose which services or categories your customers can access. Want to limit them to UK local numbers? Simply disable "Non-geographic Numbers". This lets you fine-tune Metis features to fit your customers' needs and keep everything under control.

Email Management

Keep your customers informed with automated email updates about call rates and service changes. Our system sends these emails under your brand, saving you time and effort. Choose which customers receive them – it's entirely up to you.

Customer Access Management

Grant your customers direct access to their portal accounts for self-service, or manage everything on their behalf. The decision is yours, giving you the flexibility to cater to different preferences and needs.

Voicemail to email

Get voicemails delivered straight to your inbox! Every voicemail box has an email address linked to it. When someone leaves a message, you'll receive an email with: The recording attached, Caller details, Timestamp.

Call Blocking

Our phone system makes stopping annoying calls simple. Block individual numbers or entire ranges to keep them from reaching you. Even prevent specific outgoing groups from calling them – perfect for managing telemarketing campaigns.

Outgoing Call Management

Separate business calls with departmental groups. Choose a specific number for each group to appear on Caller ID, or even hide it completely. Plus, control whether international dialing is allowed

Auto Attendant

Our VoIP system lets you create a professional auto-attendant with up to 9 options, all for free! Record greetings directly from your IP phone or upload custom messages. Plus, use whispers or line identifiers to help your team know which option callers choose.

Call Queuing

Phone System lets you create unlimited call queues, each with its own settings. Choose how calls ring, set a target wait time, and decide when to retry unanswered calls. You can even customize announcements, control how many calls agents handle, and give them the power to pause or join queues from anywhere.

Incoming Call Management

Craft the perfect calling experience with phone system easy-to-use dial plan builder. Design step-by-step routes for incoming calls, all at no extra cost! Utilize a range of features like: Automated greetings and menus, Call forwarding and redirection, Personalized agent information, Hold music and announcements

Time of Day Call Routing

Never let calls go unanswered! VoIP System automatically directs calls based on the time of day. During business hours, calls follow your "Work" plan, ensuring smooth routing. After hours, calls switch to your "Out of Office" plan for appropriate handling. You can even create custom rules for holidays, specific dates, or any occasion, using a combination of time, day, and month. Stay connected and responsive, anytime, anywhere.

Hosted Call Recording

Capture vital conversations with easy-to-use call recording. Choose to record all calls, incoming only, or outgoing only, on any of your numbers. Plus, set a retention period to automatically manage storage space. Recordings are available for download just minutes after the call ends, letting you quickly review conversations for training, quality assurance, or reference.

Busy Lamp Feature

Ever need to reach a colleague but aren't sure if they're busy? The Busy Lamp Field feature helps! See their phone status right on your IP phone, powered by voip system and completely free. It's simple: green means they're available, red means they're on a call, and blinking red means their phone is ringing. Stop guessing and start connecting - all with a quick glance!

Email

Email support is provided via support@thevoipshop.co.uk and handled by our expert UK-based team.

Live Chat

Our friendly UK-based support team is just a chat away! Live chat is conveniently available to all our resellers, so connect with us instantly for whatever questions you may have.

Phone

Our friendly UK-based support team is available by phone for your convenience. Simply dial either +44116 243 8426 from any handset connected to our network, and we'll be happy to assist you.