Best Call Center Headsets: Recommended By Call Center Experts
There are many headsets on the market that can be used for call center. Some of the more popular headphones include:
- Jabra Evolve2 75
- Poly Voyager Focus 2 UC
- Plantronics CS540
- Sennheiser MB Pro 2 UC
- Logitech Zone Wired
- Jabra BIZ 2400 II Duo
- Logitech H570e USB
- EPOS Adapt 560
- Yealink WH67
- Callez Air 700
These headphones are all designed for durability and comfort, with features like noise cancellation, adjustable earcups, and lightweight headbands. They also offer excellent audio quality, both for incoming and outgoing calls.
| Number | Headphone Name | Price | Best Feature | Wired or Wireless | Noise Cancellation |
|---|---|---|---|---|---|
| 1 | Jabra Evolve2 75 | £250 | Active Noise Cancellation | Wireless | Yes |
| 2 | Poly Voyager Focus 2 UC | £220 | Crystal-Clear Audio for UC | Wireless | Yes |
| 3 | Plantronics CS540 | £150 | Wireless Freedom for Office Use | Wireless | No |
| 4 | Sennheiser MB Pro 2 UC | £280 | Exceptional Audio Clarity | Wireless | Yes |
| 5 | Logitech Zone Wired | £70 | Cost-Effective Headphones | Wired | No |
| 6 | Jabra BIZ 2400 II Duo | £170 | Durability and Dual-Ear Coverage | Wired | No |
| 7 | Logitech H570e USB | £40 | Budget-Conscious USB Headphone | Wired | No |
| 8 | EPOS Adapt 560 | £220 | Professional Audio and Adaptability | Wireless | Yes |
| 9 | Yealink WH67 | £190 | Versatile Wireless Communication | Wirelss | Yes |
| 10 | Callez Air 700 | £120 | Strong Noise Cancellation | Wirelss | Yes |
*Note - Price maybe change so please check on internet
Benefits of having Call Centre Headphones
Call center headsets offer a number of benefits for both businesses and employees. Here are some of the key benefits:
Improved call quality: High-quality microphones and speakers to ensure clear and concise communication between agents and customers. This can lead to improved customer satisfaction and higher sales.
Reduced background noise: Call center headsets can help to reduce background noise, which can make it easier for agents to focus on their conversations with customers. This can lead to increased productivity and improved customer service.
Increased comfort: Designed to be comfortable to wear for long periods of time. This can help to reduce fatigue and improve employee morale.
Increased productivity: Call center agents to be more productive by freeing up their hands and allowing them to multitask. For example, agents can use their hands to type notes or access computer files while talking on the phone.
Reduced costs: Its help to reduce costs by extending the life of phone equipment and reducing the need for repairs. Additionally, call center headsets can help to improve employee efficiency, which can lead to reduced labor costs.
Reduced neck and shoulder strain: Call center headphone distribute the weight of the headset evenly across the head and ears, which can help to reduce neck and shoulder strain. This is especially important for agents who work long hours.
Improved customer satisfaction: Customers appreciate being able to hear and communicate clearly with call center agents. Call center headsets can help to improve customer satisfaction by providing clear audio and reducing background noise.
Increased employee morale: Call center headsets can help to improve employee morale by making it easier for agents to do their jobs and by providing a comfortable and supportive work environment.
Overall, call center headsets offer a number of significant benefits for both businesses and employees. By improving call quality, reducing background noise, increasing comfort, increasing productivity, and reducing costs, call center headsets can help businesses to improve their bottom line and provide better customer service.
Reviewed - Best Call Center Headsets 2024
When choosing a call center headset, there are a number of factors to consider, including the type of headset (wired or wireless), the noise cancellation features, and the audio quality.
1. Jabra Evolve2 75: Best for professional-grade audio quality and active noise cancellation in a wireless office headset
image source: internet
The Jabra Evolve2 75 is a premium wireless headset with active noise cancellation (ANC) and a number of features that make it ideal for call center use. It has a comfortable design, long battery life, and excellent audio quality.
Jabra Evolve2 75 Price - £250
Advantages
- Active Noise Cancellation (ANC) for a distraction-free work environment.
- Long battery life with up to 37 hours of talk time, ideal for extended workdays.
- Excellent sound quality with powerful speakers for clear calls and immersive audio.
- Integrated busy light to signal your availability to colleagues.
Disadvantages
- Relatively high price point compared to some other options on the market.
- The ear cushions might wear out over time and need replacement.
- Some users find the headset a bit bulky for prolonged wear.
- Limited customization options compared to premium call center headsets.
Features
- 8-microphone technology for advanced noise cancellation and superb call quality.
- Modern and stylish design suitable for professional use.
- Compatibility with popular communication platforms like Microsoft Teams and Zoom.
- Soft memory foam ear cushions for all-day comfort.
2. Poly Voyager Focus 2 UC: Best for versatile and comfortable unified communication, offering crystal-clear audio and noise-canceling features
image source: internet
The Poly Voyager Focus 2 UC is another great option for call centers. It has ANC, a comfortable design, and long battery life. It also has a number of features that make it ideal for use with multiple devices, such as dynamic mute and call answering.
Poly Voyager Focus 2 UC Price - £220
Advantages
- Dual-mode ANC for blocking out distractions or staying aware of your surroundings.
- Lightweight and comfortable design for extended wear during long calls or work sessions.
- Smart sensors for auto-answer and pause/play when you put on or remove the headset.
- Wideband audio for crystal-clear voice quality.
Disadvantages
- Battery life, while good, is shorter than some competitors at around 19 hours.
- The Bluetooth range may not be as extensive as other headsets.
- Ear cups might not completely enclose larger ears, potentially affecting noise isolation.
- Limited customization options for audio settings.
Features
- Dynamic Mute Alert to ensure you're not unintentionally muted during calls.
- USB-A and USB-C connectivity options for flexibility.
- Certified for use with popular UC platforms like Microsoft Teams and Zoom.
- Three-level ANC adjustment to suit different environments.
3. Plantronics CS540 Wireless headphone: Best for traditional office settings, providing wireless freedom and easy mobility for desk-bound professionals
image source: internet
The Plantronics CS540 Wireless is a popular choice for call centers because of its affordable price and reliable performance. It has a noise-canceling microphone and a comfortable design. It also has a number of features that make it easy to use, such as a call answer button and volume control.
Plantronics CS540 Price - £150
Advantages
- Wireless DECT technology provides a reliable and interference-free connection.
- Lightweight and comfortable over-the-ear design for all-day use.
- Up to 7 hours of talk time on a single charge.
- Wide compatibility with desk phones for office use.
Disadvantages
- Limited connectivity options; primarily designed for desk phone use.
- Lack of advanced features like ANC or Bluetooth connectivity.
- Battery life may be insufficient for extremely long workdays.
- Monaural design may not suit users who prefer stereo sound.
Features
- Convertible headset with multiple wearing styles (over-the-ear, over-the-head, or behind-the-neck).
- Noise-canceling microphone for clear voice transmission.
- Remote call answering and ending for convenience.
- DECT technology provides a range of up to 350 feet (around 100 meters).
4. Sennheiser MB Pro 2 UC: Best for business users seeking exceptional audio clarity and comfort during long conference calls and multimedia usage
image source: internet
The Sennheiser MB Pro 2 UC is a high-end wireless headset with excellent audio quality and ANC. It is also very comfortable to wear, even for long periods of time.
Senheiser MB Pro 2 UC Price - £280
Advantages
- Affordable pricing, making it a budget-friendly option for many users.
- Premium audio quality with a high-resolution USB-C connection.
- Certified for leading communication platforms like Microsoft Teams and Zoom.
- Comfortable memory foam ear cushions and lightweight design.
Disadvantages
- High price compare to other VoIP router
- Not suitable for large size team
Features
- Wireless Type - 802.11a/b/g/n/ac
- Frequency - 5 GHz band
- suitable Devices - Smart Television, Smartphone, Laptop, Personal Computer, Tablet
- Processor - 1.7GHz dual core processor
5. Logitech Zone Wired: Best for cost-effective, wired communication and collaboration with excellent audio quality and comfort
image source: internet
The Logitech Zone Wired is a great option for call centers looking for a wired headset with good audio quality and noise cancellation. It is also very comfortable to wear and has a number of features that make it easy to use, such as a mute button and in-line controls.
Logitech Zone Wired Price - £70
Advantages
- Exceptional Sound Quality
- Multi-Connectivity
- Long Battery Life
- ActiveGard Technology
Disadvantages
- Price
- Bulkier Design
- Limited Active Noise Cancellation
- Customization Options
Features
- Voice Clarity
- Intuitive Controls
- Comfortable Wearing
- Durable Build
6. Jabra BIZ 2400 II Duo: Best for call center environments, offering durability, dual-ear coverage, and clear sound for extended use
image source: internet
The Jabra BIZ 2400 II Duo is a durable wired headset with good audio quality and noise cancellation. It is also very comfortable to wear and has a number of features that make it ideal for call center use, such as a peak stop feature and a flexible boom microphone.
Jabra BIZ 2400 Price - £170
Advantages
- High performance processorExceptional Durability: The Jabra BIZ 2400 II Duo is built to last with reinforced cables and robust materials, making it a reliable choice for heavy daily use.
- HD Voice and Noise Cancellation: It offers high-definition audio quality and advanced noise cancellation, ensuring crystal-clear calls even in noisy environments.
- Comfortable Design: Featuring comfortable leatherette ear cushions and an adjustable headband, it's designed for long-wearing comfort during extended workdays.
- Quick Disconnect Feature: The quick disconnect cable allows you to step away from your desk without removing the headset, enhancing convenience.
Disadvantages
- Wired Connectivity: Being a wired headset, it lacks the freedom of movement and flexibility that wireless options offer.
- Bulky Design: Some users may find the dual-earcup design a bit bulkier and less discreet than single-ear options.
- Higher Price Point: It tends to be priced higher than some other wired headsets with similar features.
- Limited Mobility: The cable restricts your movement compared to wireless headsets, which may not be ideal for all work environments.
Features
- Air Shock Microphone: The microphone includes an air shock feature that reduces unwanted noise caused by breath and wind interference.
- 360-degree Rotatable Boom Arm: The microphone boom arm is flexible and can be adjusted for the optimal microphone position.
- Kevlar-Reinforced Cables: The headset cables are reinforced with Kevlar for added durability and longevity.
- PeakStop Technology: Protects your hearing by automatically limiting loud sound spikes.
7. Logitech H570e USB: Best for budget-conscious users in need of a reliable, wired USB headset for basic communication needs
image source: internet
The Logitech H570e USB is a budget-friendly headset with good audio quality and noise cancellation. It is also very comfortable to wear and has a number of features that make it easy to use, such as a mute button and in-line controls.
Logitech H570e Price - £40
Advantages
- Affordability: The Logitech H570e USB headset offers a budget-friendly option for users looking for a cost-effective solution.
- Plug-and-Play: It's easy to set up and use with a simple USB connection, making it suitable for quick deployment in various work settings.
- In-Line Controls: The in-line control panel allows for convenient call management, including answering, ending, and muting calls.
- Noise-Canceling Microphone: The noise-canceling microphone helps reduce background noise for clearer conversations.
Disadvantages
- Basic Features: It may lack some of the advanced features found in higher-end headsets, such as active noise cancellation or multiple connectivity options.
- Limited Durability: The headset's build may not be as robust as more expensive alternatives, potentially impacting long-term durability.
- Single-Ear Design: Some users prefer dual-ear headsets for better audio immersion, and this model is single-ear.
- Shorter Cable: The USB cable may be relatively short, limiting your range of movement.
Features
- Acoustic Echo Cancellation: Helps prevent echo and feedback during calls.
- Dynamic EQ: Automatically adjusts audio settings for voice or multimedia use.
- Digital Signal Processing (DSP): Enhances voice clarity and audio quality.
- LED Indicator: A red LED light on the microphone boom indicates when you're on a call, helping colleagues know your status
8. EPOS Adapt 560: Best for professional audio performance, comfort, and adaptability, especially for remote workers and conference calls
image source: internet
The EPOS Adapt 560 is a wireless headset with excellent audio quality and ANC. It is also very comfortable to wear and has a number of features that make it ideal for call center use, such as a call answer button and volume control.
EPOS Adapt 560 Price - £220
Advantages
- Wireless Freedom: The EPOS Adapt 560 offers wireless connectivity, providing freedom of movement and flexibility in your workspace.
- Active Noise Cancellation (ANC): It features ANC technology to block out background noise and distractions, enhancing focus during calls and work.
- Multi-Connectivity: You can connect to multiple devices simultaneously, allowing you to switch between calls on your PC and smartphone seamlessly.
- Foldable Design: The headset is foldable for easy storage and transport, making it a portable option.
Disadvantages
- Higher Price: It falls into a higher price range due to its advanced features, which may be a consideration for budget-conscious buyers.
- Battery Life: While it offers wireless convenience, the battery life may not be as long as some other wireless headsets, requiring more frequent charging.
- Compatibility: Full compatibility with certain platforms or devices may require additional accessories or configurations.
- Complexity: The numerous features and settings might be overwhelming for users who prefer a simpler headset.
Features
- NoiseGard Hybrid ANC: Advanced noise-canceling technology for improved call quality and concentration.
- Boom Arm Microphone: The adjustable boom arm allows for precise microphone positioning.
- Intuitive Touch Controls: Touchpad on the earcup for easy call and audio control.
- Smart Pause: Automatically pause audio playback when you remove the headset.
9. Yealink WH67: Best for versatility, catering to various communication platforms with wireless flexibility and dual connectivity options
image source: internet
The Yealink WH67 is a wireless headset with good audio quality and noise cancellation. It is also very comfortable to wear and has a number of features that make it easy to use, such as a mute button and in-line controls.
Yealink WH67 Price - £190
Advantages
- Dual Connectivity: It offers both USB and Bluetooth connectivity, providing versatility for connecting to PCs and mobile devices.
- Convertible Design: The headset is convertible, allowing you to switch between wearing styles, such as over-the-head or over-the-ear.
- Acoustic Shield Technology: This feature enhances voice clarity by reducing background noise and distractions.
- Busy Light Indicator: An integrated busy light indicates your call status to colleagues, reducing interruptions.
Disadvantages
- Complexity: The dual connectivity and convertible design may be confusing for some users, requiring adjustment and learning.
- Price: It's positioned as a premium headset, which may make it less accessible for budget-conscious buyers.
- Battery Life: The battery life on Bluetooth mode may be shorter than some dedicated Bluetooth headsets.
- Bulkier Design: The convertible design can make it bulkier and less discreet than single-wearing-style headsets.
Features
- Noise-Canceling Microphone: The microphone includes noise-canceling technology for clear voice transmission.
- One-Touch Call Control: Convenient buttons for call answering, ending, and volume adjustment.
- Yealink Device Management Platform: Allows for remote device management and firmware updates.
- Dedicated Teams Button: Quick access to Microsoft Teams functions.
10. Callez Air 700: Best for noise-canceling capabilities, ensuring a distraction-free audio experience in noisy environments.
image source: internet
The Callez Air 700 is a wireless headset with good audio quality and noise cancellation. It is also very comfortable to wear and has a number of features that make it easy to use, such as a mute button and in-line controls.
Callez Air 700 Price - £120
Advantages
- Full support MU-MIMOAffordability: The Callez Air 700 offers an economical choice for users on a tight budget.
- Noise Reduction Microphone: It features a noise-reduction microphone for improved call clarity.
- Lightweight Design: The headset is lightweight and comfortable for extended use.
- Wide Compatibility: It is compatible with various devices and platforms, enhancing its versatility.
Disadvantages
- Basic Features: It may lack advanced features found in higher-end headsets, such as ANC or multi-connectivity options.
- Limited Durability: The build quality may not be as robust as more expensive alternatives.
- Wired Connectivity: It uses a wired USB connection, limiting mobility compared to wireless headsets.
- Simplistic Controls: The headset may have limited in-line controls, affecting convenience during calls.
Features
- Noise Reduction Microphone: The microphone helps reduce background noise for clearer conversations.
- Plug-and-Play: Easy setup with a USB connection, suitable for quick deployment.
- Adjustable Headband: The headband is adjustable to ensure a comfortable fit.
What does VoIP headset mean?
A VoIP headset is a headset that is optimized for use with Voice over Internet Protocol (VoIP) services. VoIP services allow users to make and receive phone calls over the internet, and VoIP headsets provide a hands-free way to do this. VoIP headsets typically have a small earpiece (or two) and a mini-microphone that can be worn close to the mouth. They can be connected to a computer, smartphone, or other device using a variety of methods, including wired, wireless, and Bluetooth.
How does a USB wireless headset work?
USB wireless headsets work by using a wireless connection to communicate with a USB base station that is connected to a computer. The base station acts as a hub, relaying audio signals between the headset and the computer.
The most common wireless protocols used in USB headsets are Bluetooth and DECT. Bluetooth is a short-range wireless protocol that is also used in other devices such as smartphones and speakers. DECT is a longer-range wireless protocol that is specifically designed for cordless telephones and headsets.
Types of Call Centre Headsets
There are several different types of call center headsets available, each with its own advantages and disadvantages. The most common types of call center headsets are:
- Wired headsets: Wired headsets are connected to your phone or computer using a cable. They are generally more reliable and offer better audio quality than wireless headsets, but they can be less convenient.
- Wireless headsets: Wireless headsets use Bluetooth or other wireless technology to connect to your phone or computer. They are more convenient than wired headsets, but they can be less reliable and offer lower audio quality.
- Mono headsets: Mono headsets have one earcup. They are generally lighter and more comfortable to wear than duo headsets, but they don't offer as good sound quality.
- Duo headsets: Duo headsets have two earcups. They offer better sound quality than mono headsets, but they can be heavier and less comfortable to wear.
- Noise-canceling headsets: Noise-canceling headsets use microphones to reduce background noise. This can be a valuable feature for call center agents who work in noisy environments.
- USB headsets: USB headsets connect to your computer using a USB port. They are generally easier to set up and use than other types of headsets.
How to Choose right headphone for call centre - What are Key Factors?
When choosing a call center headset, it's important to consider your individual needs and preferences. Factors to consider include:
- Wired or wireless: Wired headsets are generally more reliable and offer better audio quality, but they can be less convenient. Wireless headsets are more convenient, but they can be less reliable and offer lower audio quality.
- Mono or duo: Mono headsets have one earcup, while duo headsets have two earcups. Mono headsets are generally lighter and more comfortable to wear, but they don't offer as good sound quality as duo headsets. Duo headsets offer better sound quality, but they can be heavier and less comfortable to wear.
- Noise cancellation:
Noise cancellation is a valuable feature for call center headsets, as it can help to reduce background noise and improve call quality.
- Connectivity:
Make sure to choose a headset that is compatible with your devices. Most call center headsets are compatible with desk phones and computers, but some are also compatible with smartphones and tablets.
- Audio quality: Audio quality is important for both incoming and outgoing calls. Make sure to choose a headset with good audio quality, so that you can hear your callers clearly and your callers can hear you clearly.
- Microphone quality:
Microphone quality is also important, so that your callers can hear you clearly.
- Comfort: Call center headsets are often worn for long periods of time, so it's important to choose a headset that is comfortable to wear. Look for a headset with a lightweight headband and soft earcups.
- Durability: Call center headsets can take a lot of wear and tear, so it's important to choose a headset that is durable. Look for a headset with a sturdy construction and high-quality materials.
Once you've considered all of these factors, you'll be well on your way to choosing the best call center headset for your needs.
Call Centre Headphone - FAQ
What headphone are best for call center?
The best headphones for call centers are those that are comfortable to wear for long periods of time, have a high-quality microphone, and can block out background noise. Some popular options include the Jabra Biz 2400 II, Sennheiser CC 550 IP, and Plantronics Voyager Focus.
What is the best noise-cancelling headset for call centers UK?
The best noise-cancelling headset for call centers in the UK is the Jabra Evolve2 85. It offers excellent active noise cancellation (ANC) performance, as well as a comfortable fit and long battery life.
Why do call centers use USB headsets?
Call centers use USB headsets because they offer a number of advantages over other types of headsets, such as:
- They are easy to set up and use.
- They provide clear and consistent audio quality.
- They are durable and can withstand heavy use.
What is difference between headsets and headphones?
The main difference between headsets and headphones is that headsets have a microphone, while headphones do not. Headsets are designed for communication, while headphones are designed for listening to music and other audio content.
What is the difference between gaming headset and call center headset?
Gaming headsets are designed to deliver immersive audio and a comfortable fit for long gaming sessions, while call center headsets prioritize microphone quality and durability for clear communication.
Can i use gaming headset for call center?
Yes, you can use a gaming headset for a call center, but it may not be the best option. Gaming headsets typically have a wider frequency response than call center headsets, which can lead to background noise being more noticeable. Additionally, gaming headsets may not be as comfortable to wear for long periods of time as call center headsets.
Are wired headphones better for call?
Wired headphones are generally considered to be better for calls than wireless headphones because they offer a more stable connection and lower latency. Additionally, wired headphones are less likely to experience interference from other devices.
Can i use wireless headphones for call center?
Yes, you can use wireless headphones for a call center, but it is important to choose a pair that is specifically designed for business use. Wireless call center headsets typically have features such as noise cancellation and microphone mute buttons that can improve the call quality.
Which type of nosie cancellation is best?
Active noise cancellation (ANC) is the best type of noise cancellation. It uses microphones to detect and cancel out ambient noise.
What are the best headphones for office calls on budget?
The best headphones for office calls on budget are the Jabra Evolve2 40. They offer good noise cancellation and a clear microphone for calls.
What is the difference between noise cancelling and noise blocking headphones?
Noise cancelling headphones use microphones to detect and cancel out ambient noise, while noise blocking headphones simply block out noise with their design.
What headphone block out the most noise?
The headphones that block out the most noise are the Sony WH-1000XM5. They have excellent active noise cancellation and can block out most ambient noise.
What is the difference between a VoIP headsent and a headset?
A VoIP headset is specifically designed for use with Voice over Internet Protocol (VoIP) services. It may have additional features that make it ideal for VoIP calls, such as a noise-canceling microphone and in-line controls. A regular headset, on the other hand, can be used for a variety of purposes, including listening to music, watching movies, and making phone calls.
What is the difference between a USB headsent and a regular headset?
A USB headset connects to your computer or other device using a USB cable. A regular headset, on the other hand, may connect using a variety of methods, such as a 3.5mm audio jack, Bluetooth, or a USB wireless adapter. USB headsets are often known for their superior audio quality and features, but they may be more expensive than regular headsets.
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