Latest Business Phone System Reviews
We can help you find the best VoIP phone or best VoIP headset provider for your business.
We’ve compared dozens of VoIP service provider’s with the aim of aiding you to understand the different parameters you need to consider before making an informed decision regarding the best VoIP service provider for your business.
What does it mean to be the 'best? There are many factors to consider when choosing a VoIP provider. The best option for one company may not be the best for another.
We have selected the best VoIP services according to ease of use, useful features, and practicality for a company phone system using the internet to carry the telecoms traffic. Based on different use cases and business types, we have made recommendations.
What kind of features to consider & compare before choosing a Best Business VoIP Service Providers?
- Pricing and Plans
- Custom Mobile Apps
- Collaboration Tools
- Call Management
- Third-Party Integration
- Security
- Support
- Unified Communications
Best Business VoIP Service Providers
The VoIP Shop, BT (British Telecom), Vonage and RingCentral are some of the most well-known VoIP service providers.
These companies might list their services as VoIP, VoIP business telephone, or cloud-based phone systems. These terms refer to using broadband internet connections to make voice calls instead of regular (or analogue!) phone lines.
The best three VoIP offers right now
The VoIP Shop - Best for any size business in the UK
The VoIP Shop’s services are affordable and come with a variety of plans. This is a great option for small businesses with remote workers. The VoIP Shop Basic Plan costs £ 11.95 per user per month and includes a mobile app and call forwarding functionality.
BT - best for large size business
The BT VoIP solution is the best choice if you are new to VoIP technology or need a user-friendly service without compromising quality. Just ask the 100,00+ businesses who use BT regularly. In addition, BT offers flexible pricing plans that rival other VoIP service providers.
RingCentral - Best for Medium and Large Businesses
Businesses of all industries can use RingCentral. It uses a cloud-based platform that includes many major business VoIP system features such as video conference, collaboration software, etc.
What is VoIP? How does it work?
Let's begin with the basics. VoIP (or Voice over Internet Protocol) is a technology that allows voice communications to be sent via an internet connection instead of through a traditional telephone network. VoIP functions similarly to traditional phone systems, but VoIP is usually cheaper and easier to scale.
VoIP technology offers many benefits over traditional phone systems. It allows you to make and receive calls from any device, anywhere, provided you have an internet connection. You can stay connected with your smartphone, tablet or computer, and dedicated VoIP hardware.
VoIP systems often include advanced features such as call routing, advanced on-hold messages, and multiple numbers. Many VoIP packages include integrated tools such as integrated email marketing and online fax.
VoIP phone system Cost
What is the price of a VoIP phone system? The cost of a VoIP phone system can vary depending on the size and equipment used. However, it is easier to estimate the total costs if you break down the components into smaller pieces.
- VoIP provider package cost per user/per month
- VoIP compatible phones
- VoIP headsets
- Broadband provider
What did I do to Look for the Best Business VoIP Service Phone System provider's?
Before you start thinking about a brand, it is important to determine how your business will use a telephone system. You can look at your current phone system to decide if you want to keep it all and add VoIP functionality, replace it entirely, or just part of it. A complete replacement is not always possible, even if some parts of your current phone system are difficult to convert to softphones or desktop VoIP handsets.
Imagine, for example, that you have an outdoor manufacturing environment. Your rugged, old outdoor phones might be just what you need. You might also consider which features of the current system you will need and which ones you would like to see in the future.
Planning is important for all stakeholders. This includes IT staff as well as data security personnel. For example, voice calls will now be data communications. It also has to include the workers who will be using it to do the work, particularly the work that generates revenue and engages customers.
These people can provide invaluable insight into what is needed and what is just cool and new. A VoIP system is more than just a new set or phone. Many of these features can increase your overall cost, so it's important to understand what you require and what you don't. Understanding VoIP is essential for business users.
What are the advantages of a business VoIP system?
These are the most popular features offered by VoIP providers. These features are usually standard in VoIP providers' packages.
Voicemail
Voicemail is an integral part of every worker's working life, regardless of whether you use VoIP or a traditional phone system. VoIP voicemail can be accessed from anywhere, on any device supported by VoIP. and unlike your traditional phone system can even forward voicemails to an email. So never miss an important voicemail ever again.
Remote (Home)/mobile work
VoIP allows a call to be received anywhere an internet connection is available – unlike traditional analog phone lines that are fixed to a particular location. This ability of VOIP communications makes it uniquely suited for remote working. VoIP phone account can easily be accessed from any device. Typically, you can access it via an app on your phone or laptop. You can call your VoIP number from anywhere, whether at work or visiting clients.
Audio and video conferencing
Many VoIP handsets have screens and cameras built-in, making it possible to video-conference from your desk without using a laptop. However, audio conferencing is a more convenient option when not all call participants have access to a camera-enabled phone.
CRM Integration
CRM is crucial for businesses to track interactions with clients and customers. VoIP CRM integration is a great way to manage customer relations more efficiently, track customer behavior and offer a better customer experience.
Screen sharing
Screen sharing allows you to view and control a colleague's computer, as well as helping customers with technical or sales issues. The integration is easy and doesn't require the sharer to install additional software.
Advanced Call Routing
VoIP's advanced call routing allows you to direct inbound calls directly to any person or team in real-time. As a result, you can communicate with your business during normal hours, reduce wait times by leaving a voice message and scale up your cloud call center as you grow.
Call recording
You can record any VoIP call and make notes. You can access your calls from anywhere. You don't need to record it from the beginning to get the whole call. You can keep a recording at any time during the call.
Monitoring by phone
VoIP allows voice and fax communications to be saved as digital data packets. So makes it easy and efficient to monitor calls. Call monitoring helps keep business standards high. In addition, it allows managers to monitor compliance and performance, reduce liability and provide training.
The 5 top Business VoIP phone services providers compared
| VoIP Provider | Price Plan | Features | Support |
|---|---|---|---|
| The VoIP Shop | From £ 11.95 per user/mo | Mobile & desktop app, Dedicated line, 40+ system feature, three-way conference | Live chat, Support & maintenance, User guide, video tutorial, ticketing. |
| BT | From £ 13.00 per user/mo | App, Auto attendant, voicemail and fax, call queues. | Live chat, Support & maintenance, ticketing. |
| Nextiva | From £ 14.00 per user/mo | conversational AI, HD phone, app, team chat, | Live chat, Support & maintenance, ticketing |
| Vonage | From £ 14.5 per user/mo | Mobile and desktop apps, Vonage App Centre | Live chat, Support & maintenance, ticketing |
| RingCentral | From £ 14.5 per user/mo | Integrated phone, and messages; RingCentral app | Live chat, Support & maintenance, ticketing |
Business VoIP phone providers reviews
1. The VoIP Shop
Best VoIP Provider for small, medium & large size business
The VoIP Shop Rated 5* on Google
Specifications
Pricing Plan:
- From £ 11.95 User/month
- Medium Plan: £ 12.95 User/month
- Advance plan: £ 19.95 User/month
Features:
- 2000 mobile & landline mins
- Mobile & desktop app
- Dedicated direct line
- 40+ system feature
- Three-way conference
- Click to dial
- Free support & maintenance
Support:
- User guide
- Video tutorials
- Live chat,
- Ticketing
Why choose The VoIP Shop for VoIP service?
- VoIP is 40% cheaper than traditional phone systems.
- Trusted UK-based technical assistance you can rely on.
- Designed to support the modern workforce at one or more locations.
- Fully managed by a team of experts in phone systems.
The VoIP Shop Solutions:
- Cloud Phone Systems
- Unified Communications Phone System
- Cloud Call Centre
- Call Conferencing System
- 3CX Phone System
- Virtual Numbers
- Door Entry Systems
- VoIP Hardware
- CRM Integration
- Call Recording
- IVR System
- Microsoft Teams
The VoIP Shop Advantages:
- Great Customer Support: 10K+ customers including UK Parliament, Hilton, Leicester city council, etc,
- Popular Integrations: These services offer native integration with over 100 CRMs, Helpdesks, and other business tools.
- Automation: This can save you up to 20 hours per week for each rep.
- Reporting Dashboard: Allows mentorship at scale using call analytics, recordings, etc.
2. BT
VoIP Provider for medium & large size business
(Image credit - BT)
BT Specifications
Pricing Plan:
- From £ 13.00 User/month
Features:
- 500 UK minutes
- Hunt groups
- Call logs
- Auto attendant
- Voicemail and fax
- Call queues
- Call recording
- Conferencing and more
Support:
- Live chat
- Ticketing
BT Advantages:
- You can easily define your business hours so that you are available only during those hours.
- Automated redirects customers' calls to the designated number whenever your agent is unavailable or busy.
- Real-time customer service agents have access to caller information from all ends of the line.
- Integrate BT with external systems to import or export contacts. You can also keep a regular download history for orders, tickets, and phone calls.
- Use sentiment analytics to monitor your agents' calls and allow supervisors to intervene when necessary.
3. Ooma
VoIP Provider for medium size business
(Image credit - ooma)
Ooma Specifications:
Pricing Plan:
- From £ 14.5 User/month
Features:
- Enhanced Call Blocking
- Multi-Ring
- Virtual Receptionist
- Mobile App
Support:
- Live chat
- Ticketing
Ooma Advantages:
- Easy setup and installation
- Unlimited calling service available in the U.S.A., Mexico, Canada and U.K.
- International calling rates are lower than those of other companies
- No cost for transfer numbers
- Each user receives a conference bridge.
- Voicemail sent via email attachment
- Call parks, conference and extension monitoring, have higher usage limits.
Ooma Disadvantages:
- It has a higher hardware cost than other VoIP options.
- Customers have complained about a drop in call quality.
4. Nextiva
VoIP in a one platform
(Image credit - Nextiva)
Nextiva Specifications:
Pricing Plan:
- From £ 14.00 User/month
Features:
- HD phones
- Team chat
Support:
- Live chat
- Ticketing
Nextiva Advantages:
- The H.D. Business VoIP service guarantees high-quality calls and is reliable and secure.
- To stay connected to customers, you can use the Nextiva app on your smartphone.
- You can make unlimited calls to the U.S.A.
- You can make your phone ring different based on the number you have to identify priority calls.
- S.I.P. trucking can be used to create, modify, and terminate multimedia sessions quickly.
- Instant messaging allows you to connect with customers easily.
- You can use the User Call Screening feature to quickly decide whether you want to accept or reject a call
- You can receive textual notifications straight to your smartphone using its voicemail-to–text (voicemail transcription).
Nextiva Disadvantages
- Sometime voip customer service was poor.
5. Ringcentral
VoIP solution for medium & large business
(Image credit - Ringcentral)
Ringcentral Specifications
Pricing Plan:
- From £ 14.9 User/month
Features:
- Video conferencing and messages
- Ringcentral app,
Support:
- Live chat
- Ticketing
- User guide
Ringcentral Advantages
- Live reports can be used to monitor agent performance and gauge customer satisfaction.
- Chat in real-time with other internet-enabled devices to collaborate with your team.
- You can eliminate the need to remember multiple passwords by using one sign-on facility.
- You can easily connect with up to 1000 people using the audio-conferencing facility.
- You can leverage free calling to international offices to reduce your phone bill.
- Its analytical portal provides consolidated Live Reports and Quality of Service Reports and Meetings Dashboard in one place. There are also over 30 new metrics and endpoint reporting.
Ringcentral Disadvantages
- They outsource customer support.
6. Grasshopper
VoIP solution for small business
(Image credit - Grasshopper)
Grasshopper Specifications
Pricing Plan:
- From £ 19.00 User/month
Features:
- Video conferencing
- Unified Messaging
- Gmail integration
Support:
- Live chat
- Ticketing
- User guide
Grasshopper Advantages
- You have many options for vanity, local and toll-free numbers. possible to port your owned number.
- Use the Leverage Timeline View to keep track of all interactions with the contact.
- Quick replies and updates via text messages sent from your business phone number
- Send incoming calls to voicemail quickly and efficiently by clicking a button Reliable calling for clear calls
Grasshopper Disadvantages
- Not having latest options.
7. Dialpad
Best for work from home phone system
(Image credit - dialpad)
Dialpad Specifications
Pricing Plan:
- From £ 14 / £12 per user/month
Features:
- Call and routing
- Video Conferencing
- Chat app desk & Mobile App
Support:
- Live chat
- Ticketing
- User guide
Dialpad Advantages
- To ensure that you and your customers are connected 24/7/365, we offer a 100% uptime SLA
- All-in-one platform to manage your business communications (voice, video chat, chat, and contact centre).
- For anyone within the organization, deployment is quick and simple
- The interface is extremely intuitive
- All devices supported
8. verizon
Business Phone system
(Image credit - verizon)
Verizon Specifications
Pricing Plan:
- From £ 69 to £ 184
Features:
- Shared Call Appearance Video Conferencing
- Auto Attendant
Support:
- Live chat
- Ticketing
- User guide
Verizon Advantages
- This allows you to park calls until your agent returns the call safely.
- Transferring calls between your smartphone and IP phone is easy.
- It allows you to manage your voicemail, call history and other important features via its My Phone website.
- It also comes with an Administrator Web Portal called My Account, which allows users to manage the features of their business or individual accounts.
- Allows for automatic transfer of calls to a pre-set number in the case of a power cut.
- You can see the complete history of all outgoing, inbound, and missed calls for business analytics.
Verizon Disadvantages
- It may be a little expensive for small businesses.
- Limited fiber optics available
9. Avoxi
Cloud Contact Software
(Image credit - Avoxi)
Avoxi Specifications
Pricing Plan:
- From £ 18.5 to £ 37
Features:
- WebRTC Softphone
- Automated Call Redistribution
- Call Queues
Support:
- Live chat
- Ticketing
- User guide
Avoxi Advantages
- It can activate virtual phones in more than 150+ countries.
- You can easily track the outcome of calls and manage customer information using call disposition ratings, summary notes, and other tools.
- You can ensure efficient call monitoring by listening in real-time to the interactions of your agents and callers to ensure that you maintain high-quality standards.
- Use the Leverage Call Whisper feature for helpful suggestions to other agents while remaining on calls and notifying callers.
Avoxi Disadvantages
- It requires a steep learning curve to utilize all of its features fully.
- The base plan has limited features. To fully utilize all features, you will need to pay more for the enterprise plan.
10. 8x8
Reasonable price VoIP
(Image credit - 8x8)
8x8 Specifications
Pricing Plan:
- From £ 11/user/month
Features:
- Cloud phone
- Chat
- Video conference
- Screen share
Support:
- Live chat
- Ticketing
- User guide
8x8 Advantages
- Route calls are based on various parameters, including location, business hours and technical skills needed to solve the query.
- You can leverage multiple call management features such as call screening, call barging and call waiting, call conference, auto-attendant music, voicemail, forwarding and call-forwarding.
- It is a lightweight VoIP software that eliminates the need for phone equipment such as line connections, PBX and telephone handsets.
- Provides strong device interoperability that allows you to connect with others on any device.
- You can ensure more efficient management of calls during holidays by using.
Best Business VoIP Service Providers Related FQA
Final Decision
So concludes my review of the top VoIP providers available today.
Based on their pricing and features, these are my top choices.
- The VoIP Shop (Small & Media Size Companies).
The best choice for you depends on your phone system for small business requirements. For example, a large company with many employees might be a good choice if you're looking for a reliable and reputable VoIP service provider such as Vonage, Cisco, or Microsoft VoIP Teams.
