Vonage Alternatives in UK: Top Options for Unified Communications
Are you looking for the best Vonage alternatives in the UK with reliable and affordable VoIP solutions for your business? Vonage is a popular choice, but it's not the only option available. In this guide, we'll explore some of the best Vonage alternatives in the UK, so you can find the perfect fit for your needs.
How we Choose best Vonage Alternatives?
In our quest to identify the best Vonage alternatives for UK businesses, we conducted a rigorous evaluation process, analyzing factors such as feature comprehensiveness, cost-effectiveness, user-friendliness, customer support quality, and reliability. This comprehensive assessment ensures that we recommend only the most suitable and reliable VoIP solutions for UK businesses.
What is Vonage Alternative & Competitors?
A Vonage alternative is a cloud-based communications platform that offers similar features to Vonage, such as phone service, video conferencing, and messaging. Some Vonage alternatives may offer a wider range of features or better customer support.
Some Of The Top Vonage Alternatives & Competitors Include:
After meticulously evaluating numerous options, we've determined the following to be the
Best Vonage Alternatives for Small Businesses:
- The VoIP Shop: Customizable plans, dedicated support, comprehensive solutions.
- RingCentral: Feature-rich platform, global reach, exceptional mobile experience.
- Nextiva: Scalable solutions, integration capabilities, competitive pricing.
- Ooma: Budget-friendly choice, simple setup, sufficient core features.
- 8x8: Robust feature set, global reach, scalable for growing businesses.
What makes it a great Vonage alternative?
A great Vonage alternative should offer a compelling combination of features, pricing, and support to stand out in the competitive cloud communications landscape.
This includes advanced call handling capabilities, video conferencing, messaging tools, and integration with popular productivity platforms.
Pricing is a crucial factor for businesses, and a Vonage alternative should offer competitive pricing plans that align with various budget sizes.
A cloud communications platform should be intuitive and easy to navigate, ensuring seamless adoption and integration into existing workflows.
Reliable and responsive customer support is essential for any cloud-based service. A Vonage alternative should provide comprehensive support options, including 24/7 access to knowledgeable technicians, online resources, and self-service tools to address inquiries promptly and effectively.
Businesses rely on their communication systems to operate smoothly, and a Vonage alternative should demonstrate consistent uptime and exceptional reliability.
Why Consider a Vonage Alternative?
While Vonage is a popular VoIP solution, it may not be the optimal choice for every team. Here are some key reasons why you might want to explore alternatives:
Limited Control with Third-Party Resellers:
Vonage operates as a reseller of another company's software, which can hinder direct control over the platform. This can lead to slower feature rollouts, upgrades, and bug fixes compared to working with a direct provider.
Restricted Advanced Features for Growing Teams:
Many advanced features essential for growing teams are only available on Vonage's expensive plans. Other providers offer similar or even more impressive features at lower-priced tiers, making them more cost-effective for ambitious teams.
Pricey Options for Basic Functionality:
Vonage's pricing structure can be expensive for smaller teams or those seeking affordable scaling. Basic functions like call recording and voicemail transcription require an enterprise subscription, costing up to $45 per user per month.
If you're seeking a more comprehensive and cost-effective VoIP solution, consider exploring alternatives that offer direct provider benefits, advanced features at lower tiers, and flexible pricing options for all team sizes.
About Vonage - A Unified Communication VoIP Provider
Established in 2001, Vonage is a cloud communications platform that empowers businesses of all sizes to connect and collaborate seamlessly. Their comprehensive suite of solutions includes VoIP phone systems, unified communications, contact center tools, and programmable APIs, enabling businesses to enhance customer interactions, streamline operations, and drive growth. Vonage's commitment to innovation and customer satisfaction has earned them recognition as a leader in the communications industry, serving over 100,000 businesses worldwide.
(Image Source: Internet)
How to Choose the Right Vonage Alternative? Step-by-Step Guide
Step 1: Assess your business needs - Consider number of users, features like call routing, CRM integrations etc. you require.
Step 2: Set your budget - Factor in costs for users licenses, features, and hardware if needed.
Step 3: Research top alternatives - Explore highly rated options analyzing features, plan options and pricing.
Step 4: Compare features side-by-side - Create a table to compare communication capabilities across your top choices.
Step 5: Read reviews and compare quality - Check independent review sites and compare reliability, call quality and customer support.
Step 6: Sign up for trials - Test admin portals and phone system features firsthand before committing.
Step 7: Choose the best fit - Select the alternative matching key needs within set budget constraints.
VoIP Telephone System Features to Consider when Looking Vonage Alternatives
When evaluating alternatives to Vonage's business phone systems, some key features may want to consider include:
- Reliable uptime and call quality
- Intuitive dashboards and admin portals
- Voicemail transcription & auto-attendant
- Video conferencing & screen sharing
- Mobile apps & softphone options
- Advanced call routing & tracking
- Popular CRM integrations
- Call recording & analytics
Customers Reviews About Vonage
Vonage has a generally positive reputation among its customers, with an average rating of 4.5 stars out of 5 on various review sites. However, there are a few common complaints that customers have mentioned:
- Pricing: Some customers have complained that Vonage's pricing can be higher than some of its competitors.
- Customer service:
Some customers have reported experiencing long wait times or receiving inaccurate information from customer service representatives.
- Technical issues:
Some customers have experienced technical issues, such as call quality problems or outages.
- Contract termination: Some customers have reported difficulty terminating their contracts with Vonage.
5 Best Vonage Alternatives and Competitors for Small Business UK in 2025
1. The VoIP Shop
The VoIP Shop is the best Vonage alternative UK, offering a powerful yet affordable cloud phone system with superior customer service.
You can call management, conference, and fax to e-mail, VoIP Phone, voicemail, voicemail, and low-cost international/local calls. The VoIP Shop's hosted cloud telephone system allows over 20,000 UK businesses to communicate with their customers and suppliers. It is based on state-of-the-art cloud infrastructure. and we are the top best voip provider.
The VoIP Shop can act Vonage alternative VoIP because. We put a lot of work into technology and crafting solutions for small, medium, and large businesses. We offer VoIP service for all budget.
The VoIP Shop Pricing and Plan
Choosing Pricing & plan is one of The VoIP Shop's easiest methods. The only clear plan is the £10.95 per person per month, which includes 5% off when you pay annually. It's easier to select a plan in The VoIP Shop rather than in Vonage.
| Starter | Professional | Ultimate |
|---|---|---|
| £11.95 per month/per user | £12.95 per month/per user | £19.95 per month/per user |
| Key Features | Key Features | Key Features |
| 2000 Mobile and Landline mins | Unlimited Mobile and Landline Calls | Unlimited Mobile and Landline Calls |
| Dedicated direct line | Dedicated direct line | Dedicated direct line |
| Mobile and Desktop App | Mobile and Desktop App | Mobile and Desktop App |
| Click to Dial | CRM Integrations | CRM Integrations |
| Three Way Conference | Click to Dial | Click to Dial |
| 40+ Phone System Features | 40+ Phone System Features | Conference Calling System |
| FREE Support and Maintenance | FREE Support and Maintenance | Call Recording System |
| Conference Calling System | 40+ Phone System Features | |
| FREE Support and Maintenance |
What makes The VoIP Shop is a good alternative to Vonage?
The VoIP Shop's customizable plans, feature-rich platform, and dedicated support make it an appealing alternative to Vonage for small businesses.
The VoIP Shop stands out as an excellent alternative to Vonage, offering a range of features tailored to the needs of small businesses:
- Customizable plans: The VoIP Shop offers flexible pricing plans that can be tailored to the specific needs of each business, ensuring cost-effectiveness.
- Feature-rich platform: The VoIP Shop provides a comprehensive suite of features, including call forwarding, voicemail transcription, and video conferencing, enabling businesses to streamline communications and enhance collaboration.
- Dedicated support: The VoIP Shop offers responsive and knowledgeable customer support to address any issues promptly, ensuring businesses can continue operating smoothly.
The VoIP Shop Features:
- FCA & PCI Compliant Call Recording
- Custom Voice Prompts
- Time Based Routing
- In-Built Disaster Recovery capability
- Auto Attendant
- Hunt Groups
- No installation costs
- Failover protection
- Mobility with Smartphone Apps
- Multi-Site Compatibility
- Call Analytics
- Voicemail To Email
- Inclusive call packages available
- Easily add Extensions
- Low-Cost Calling Rates
- Low Upfront Costs,
- No Maintenance Costs
- AI contact center solutions
What makes The VoIP Shop for VoIP Phone Systems better than Vonage?
- Businesses typically save 40% on their VoIP calls alone.
- Your existing business phone numbers can be kept.
- Outstanding support from UK-based experts.
- No annual maintenance contract is required.
- System upgrades are available without having to update your hardware.
- It is easy to scale the VoIP systems to your business's needs.
- Honest per-second billing with no minimum charges.
- Telephone number and VoIP systems will be moved with you if you move offices.
The VoIP Shop Provide VoIP Solution to small businesses to large industries
- Business Phone Systems for Solicitors and Legal Services
- Manufacturing Plants, Facilities and Factories
- Construction Industry
- Communications Solutions for Local & Central Government
- Business Telephone Systems For Financial Services
- Cloud Telephone Systems For High Tech
- Cloud Phone System for Professional Services
- VoIP Phone Systems for Schools and Education
- Business VoIP Phone System For Dental Practice
- Remote Working from Home Cloud Phone System
The VoIP Shop Summary
Overall, The VoIP Shop offers a powerful VoIP solution that is much more affordable than Vonage.
Check out the voip for business today if you're looking for a business phone service that's more efficient, more user-friendly, and less expensive than Vonage.
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2. Nextiva
Nextiva was founded in 2006. Nextiva is a well-known business VoIP provider outside of the industry. Nextiva Cloud is their business solution. It uses cloud-based technology to update a company's communication capabilities as it grows continuously.
Nextiva is one of the best Vonage alternatives for Small to large businesses that want the flexibility to add on multiple features. Nextiva offers good video conferencing service. Nextiva promises 99% reliability and offers unlimited calls, SMS messages for team collaboration, video conferencing and more than 40+ other phone features. It is a major player in the game and an excellent Vonage alternative.
(Image Source Vonage)
Nextiva Pricing and Plan
| Starter | Professional | Ultimate |
|---|---|---|
| £10 per month/per user | £12.95 per month/per user | £19.95 per month/per user |
| Key Features | Key Features | Key Features |
| UK Landlines: 10p/min | Unlimited UK Landlines | Unlimited UK Landlines |
| UK Mobiles: 10p/min | UK Mobiles: 5p/min | Unlimited UK Mobiles |
| Desktop app | Call Monitoring | Call Recording Company |
| Call Queue | Integration | |
| Etc |
(Source: Internet Please Nextiva for current price)
Nextiva Advantages & Disadvantages
| Advantages | Disadvantages |
|---|---|
| ✅ The basic plan provides a virtual phone system option | ❌ Nextiva charges extra money for tech support per month. |
| ✅ 40+ VoIP phone system features | ❌ Nextiva charges an additional monthly cost for adding a toll-free number. |
| ✅ Easy to plug up to three phones on a single VoIP extension | ❌ Phone support is only available from 8 a.m. to 12 a.m on Monday to Friday. And the weekend from 9 a.m. to 9 p.m. |
How it Compares : Nextiva Vs Vonage
Nextiva is a robust and capable service that offers all the features Vonage offers, plus more. It's worth the extra money for each account, but it's better suited to the enterprise sector than the SMBs. Check out our blog article on VoIP Providers 2025 as well.
3. Ooma
Ooma's communication center offers cloud-based phone services targeted at large and small businesses. It provides call management tools such as call recording, high-definition audio, call transfers, and business phone numbers blocking. (Note: these features are available from The VoIP Shop!)
Ooma can be used with mobile devices to make calls while you are on the move. You can transfer calls simply between devices such as your smartphone, tablet, and laptop.

Ooma platform provides several exclusive features(35+) that allow you to save your customers money and never miss a call, which guarantees they're happy with their customer support.
(Image Source Ooma)
Ooma Pricing UK
£33 user month, You might want to contact their sales team for further information on pricing.
Ooma Advantages & Disadvantages
| Advantages | Disadvantages |
|---|---|
| ✅ Free of cost for transfer phone numbers | ❌ It has a higher installation cost than other VoIP options. |
| ✅ Each delegate will have their own conference number. | ❌ Some of our customers have noticed a drop in call quality lately. |
| ✅ Voicemail can sent via email attachment | ❌ Limited integration only. |
How it Compares : Ooma Vs Vonage
First, let's understand why Ooma is such a popular product in today's market. Ooma is a true industry giant when looking at the extensive list of features.
Ring groups are another great feature. They allow you to ring multiple agents simultaneously. So this ensures that calls are answered promptly and that your users have the best possible experience.
Ooma is more expensive than other plans, especially if you don't choose the cheapest.
4. RingCentral
It is the best overall Vonage alternative, as RingCentral offers a four-type structure plan, VoIP, and unified communications contact center (UC), and is less expensive than Vonage.
If you need help, RingCentral has a well equipped customer support system with over 12 hours per day of support. You will be able to reach an agent in your time zone so that they can help you out.
(Image Source Internet)
RingCentral Pricing UK
The RingCentral pricing & planning start from Standard plan £19.99/ user month (Message, Video, Phone), Premium plan £24.99/ user month (Message, Video, Phone, Open Platform), Ultimate plan - contact with sales team.
RingCentral Features & Integration
- Features: Auto attending, Call recording, Call reporting, Call conference, Video conference, etc.
- Integration: HubSpot, Zoho, Salesforce, Zendesk, Microsoft dynamic, etc.
RingCentral Advantages & Disadvantages
| Advantages | Disadvantages |
|---|---|
| ✅ Multiple plan with upgrade facility | ❌ The essential plan is to skip video and audio conferencing. |
| ✅ Reduce and add users on-demand, which further boosts expandable. | ❌ Call recording and Unlimited video conferences are only available on the Enterprise plan. |
| ✅ Basic plan offers multiple integration and features | ❌ It can be difficult for business voicemail to be reached when you are not at the office. |
How it Compares : RingCentral Vs Vonage
RingCentral delivers Vonage-like functionality in a lower price bracket, which is great for small and mid-sized businesses who might want to be more involved with their team while they go about their day.
You also access cool features like unlimited audio conference calls with up to 40 users. A professional plan is by far the most value-for-money.
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5. 8x8
8x8 brings 25 years of industry experience and offers multiple solutions that best fit your needs. 8x8 is a leader in the industry, and their new free video conferencing software will help them grow even more.

8x8 is now available to One million customers. More than 100K businesses all over the world use our services.
(Image Source Internet)
8x8 Pricing & Plan
| Starter | Professional | Ultimate |
|---|---|---|
| £10 per month/ per user | £19 per month/per user | £36 per month/per user |
| 8x8 Express Features | X2 Features | X4 Features |
| Voice, video Chat App | Unlimited UK Landlines | Unlimited UK Landlines |
| Unlimited UK Calling | UK Mobiles: 5p/min | Unlimited UK Mobiles |
| Desktop app | Call Monitoring | Call Recording Company |
| Call Queue | Integration | |
| Etc |
(Source: Internet Please check 8x8 for current price)
8x8 Advantages & Disadvantages
| Advantages | Disadvantages |
|---|---|
| ✅ Team messaging available in all plans | ❌ Not friendly setup process |
| ✅ 24*7 support available | ❌ Technical problems take a long time to get resolved. |
| ✅ Real time report and analytics available | ❌ Not many third-party integrations |
How it Compares : 8x8 Vs Vonage
8x8 offers a more competitive alternative to Vonage in call management. Call monitoring features such as whisper and call barge are available for businesses with call centers or client-facing agents. For companies handling sensitive patient information, 8x8 is HIPAA compliant regardless of the plan.
Vonage's free 15-day trial of 8x8 is valid for a full month. Vonage offers more plans, but 8x8 will usually cost you less per month.
The Conclusion – which is the best Vonage alternative?
It is highly competitive in the field of VoIP business phone service providers. There are many competitors to Vonage, from old foes RingCentral, BT, and Vonage to newer companies like The VoIP Shop.
The VoIP Phone is a reliable, cost-effective, quick, easy-to-use tool with many features.
It is perfect for the Small Business sector and offers most of the Vonage features (plus a few more) at a lower price. Register today to see why The VoIP Shop has the best Vonage alternative!
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FAQ - Frequently Asked Questions About Vonage Competitors UK
What are the most popular Vonage alternatives?
The most popular Vonage alternatives are The VoIP Shop, 8x8, RingCentral, Five9, Ooma, Dialpad, Zoom, Microsoft Teams, and Webex.
How much do Vonage alternatives cost?
The cost of Vonage alternatives varies depending on the features you need and the number of users. The VoIP Shop is best Vonage alternatives cost £12.95 /month/user
How much does Vonage cost?
The cost of Vonage depends on the features you need and the number of users. Basic Plan £18/month/users, Max Plan £25/month/users
What’s the cheapest alternative to Vonage?
The cheapest alternative to Vonage is The VoIP Shop. It's free to get consultation.
What are the features of Vonage alternatives?
Vonage alternatives offer a wide range of features, including phone service, video conferencing, chat, and collaboration tools. Some Vonage alternatives also offer additional features, such as CRM integration and call analytics.
How do I choose the right Vonage alternative for my business?
When choosing a Vonage alternative, it is important to consider your business's specific needs and budget. Some factors to consider include the number of users, the features you need, and the level of customer support you require.
Looking for a residential phone system? Then check the Home Phone Only Deal
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