Better Purchasing Framework Suppliers List for Digital Care Service

Upgrading your GP practice's phone system to a cloud-based solution can significantly improve communication, efficiency, and patient experience. But with multiple suppliers on the NHS BPF list, choosing the right one can feel overwhelming. Here's a 5-step guide to help you make an informed decision:

Step 1: Assess Your Needs:

• Start by taking inventory of your current phone system and its limitations.
• Identify your practice's specific needs. Do you need features like call queuing, call recording, or video conferencing?
• Consider call volume, staff size, and patient demographics.

Step 2: Research BPF Suppliers:

• Visit the official NHS BPF website for the full list of approved suppliers.
• Explore each supplier's website to learn about their features, pricing plans, and customer support options.

Step 3: Compare Features and Pricing:

• Create a comparison chart listing features (call routing, voicemail, integrations) offered by different suppliers.
• Compare pricing plans, including any setup fees, monthly costs, and per-user charges. Focus on value, not just the lowest price.

Step 4: Check User Reviews and Case Studies:

• Look for online reviews and testimonials from other GP practices using the BPF.
• See if suppliers offer case studies showcasing successful implementations in similar practices.

Step 5: Contact Shortlisted Suppliers:

• Narrow down your options to 2-3 potential suppliers.
• Contact them directly with questions about specific features, implementation timelines, and training options.
• Request a demo to experience the system firsthand and see if it fits your practice's workflow.