Looking for Best Multi-line Phone System?
We spent over 3 days researching each multi-line phone systems provider customer service, features to make sure we found the best multi line phone for your business and home. we found Poly VVX 401/411 to be the perfect option for those looking for a low-cost phone with plenty of features. and the ability to handle up to 12 lines at once.
The Poly VVX 401/411 is perfect cloud-based phone system for business, busy call centre employees and receptionists. The versatile phone can handle up to 12 lines, making it perfect for large groups. Plus, the speed dialing options and HD voice call quality make it easy for customers to understand you.
With the amazing built-in capabilities of the Poly VVX 401/411, setting it up is a breeze. Simply connect to the internet with WIFI or an Ethernet cable for a direct connection. The Bluetooth and headset port keep you from being cuffed to your workstation, so you can serve your customers without restriction.
What is Multi-line Phone system?
A Multi-line phone systems mean multiple phone lines in a single device, so incoming calls are automatically transferred to the right person or department. Muti-line telephone system can save you time and hassle and make communication between employees much more accessible.
The best multiple lines phone systems for small businesses in the UK, as identified by our industry expert research in 2025, are:
1. Poly VVX 401/411 – Best for SME business
2. Yealink - IP-T21P E2 – Best for Two-line phone system
3. Poly VVX 150 - Crystal clear audio desk phone
4. Cisco 8841 – Best VoIP phone system
5. Yealink T33G – Best for 4-line office phone system
Consider the on-premises phone system are a great compatibility with your needs and preferences. Think about what features are essential to you, and make a list of the system's strengths and weaknesses accordingly.
- How many phone lines require - How many employees will use?
- The size of office - add more phone lines?
- How frequently you will use phone - your staff require training support?
- Do you need customize phone feature - how you will use the personalize feature?
- Your business growth plan - the phone system will develop your business?
Let our experts help you to select the perfect multi-line system provider best for your business needs. Compare prices to find the best choice for your business!
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Best Multi-line Phone System For Small Business - Reviewed By Industry Experts 2025
Poly VVX 401/411
*Best for small business
Number of lines 12
Yealink - IP-T21P E2
*Best for 2-line phone system
Number of lines 2
Poly VVX 150
*Crystal clear audio desk phone
Number of lines 2
How does a multi-line phone System work?
Generally, muti-line phone systems merge multiple phone lines into a single device, allowing you to manage the phone lines more than one phone call from the desk.
With a multi-line phone system, multiple people can talk phone at the same time on one physical phone lines. This makes it perfect for busy workplaces where everyone needs to be able to business communications quickly. Each caller goes through the same base phone station.
Different Types of multi-line phones Systems
There are a few type of phone system that work well with your company's multi-line phone system. Picking out the right phone for your business can be tricky, but we've put together a list based on the number of lines your business has.
Buying more lines for your business doesn’t mean better choice. You can also choose from models that have extra features to make communications easier.
1. 2-Line Phone System
Two-line systems are perfect for tiny offices & home with two to five users. Any more than that, and you'll want to consider a next step system. 2-line phone system may suitable for Solopreneurs, entry level offices and retailers.
What is the best 2 line phone system?
Need a multi-line phone system? The Poly VVX 150 is best two-line phone system for small businesses who need a budget-friendly phone system. With under £70, you can't go wrong with this choice!
2. 4-Line Phone System
A four-line phone system is perfect for medium businesses that need more than one line. With a four-line phone system, you can run up to four lines through your office, making it easier to connect with clients and colleagues.
Cisco IP Phone 6851 or The Poly VVX 250 are great picks for four-line phone system and its price start from £140.
Four-line phone key system unit suitable for medium agencies, customer service teams and receptionists
3. 6-12 Line Phone System
At the next level of multi-line VoIP phones, you can expect faster chipsets, more memory, and even more customization than standard telephones. These phones offer advanced features such as line presence and softkeys, making them perfect for businesses that need the best performance possible.
More than five-line cordless phone system suitable for executive assistants, Team supervisors and Senior account executives.
Typically, cordless multi-line plain old telephone system price starting from more than £150. For those who need more than four lines, the AT&T 1070 VoIP phone is a great option. For only £170, you can support up to 16 lines with this phone.
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How to set up a cloud-based multi-line phone system?
If you're looking for a more simplified landline phone system, a cloud-based multi-line program is a great option. All you need is an internet connection, and it only takes about 20 minutes to set up. Here are the four steps to get started:
1) Choose your business phone system provider. Look no further than The VoIP Shop. Our range of plans are packed with powerful features and you can try them out!
2) Set up your phone extension. With your admin portal, you can add internal extensions for each of your team members, making dialing and call transfers easy.
3) Sent personal voice message. You can upload your own personalized message or record one from your phone or computer. Our recordings will leave a lasting first impression when people call our company.
4) Start answering the call. on-premises multi-line phone system lets running smoothly with regular updates and backups!
Top Multi-line Phone Systems for Small Business in UK - 2025
1.Poly VVX 401/411 – Suitable for Tiny Size Business
Features
Cost - £170
Number of Lines – 12
Features - 4 soft keys, Poly HD voice technology, Backlit 3.5” colour display, Ethernet, USB Headset.
Best for – large call volume business, call centre,
phone jacks
Benefits - Voicemail support, Password login
Warranty – one year
Poly VVX 401/411 are similar models of IP desk phones. Here are some of their advantages and disadvantages:
Advantages:
Disadvantages:
2.Yealink - SIP-T21P E2 – Best for 2-line phone system
Features
Cost - £60
Number of Lines – 2
Features – LCD with backlight, Headset support,
Best for – Entry level phone system for business, low call volume
Benefits – Recording capacity, call forward
Warranty – 12 month
Advantages:
Disadvantages:
3.Yealink T33G – Best for 4-line phone system
Features
Cost - £74
Number of Lines – 4
Features – 2.4 Inch LCD Color Display, USB 2.0
Best for – Medium level call volume business
Benefits – Up to 4 SIP accounts, 5-way conferencing
Warranty – 8 months
Advantages:
Disadvantages:
4.Poly VVX 150 - Crystal clear audio desk phone
Features
Cost - £50
Number of Lines – 2
Features – Two Speakerphone, Network (RJ-45)
Best for – Startups business, less call volume
Benefits – Multi language user interface
Warranty – 8 months
Advantages:
Disadvantages:
5.Cisco 8841 – Best VoIP phone system
Features
Cost - £95
Number of Lines – 5
Features – five inches colour display, echo cancellation
Best for – Emerging business, call centre, more than 2 employee companies
Benefits – Gigabit ethernet port, inbuild 4 function keys.
Warranty – 12 months
Advantages:
Disadvantages:
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How many multi-line system does your business required?
A two-line system can handle the majority of small business needs, but if you have a high call volume, you'll need a four-line system or higher to handle the demand.
VoIP system is an excellent choice to boost your business growth. They allow you to make and receive calls from your own computer or mobile device, making communication easier and more convenient than ever before.
Why Choose a Multiple Phone Lines System?
A multi-line phone system are essential, can save you time and money in your business. Let’s take a look at some of the reasons why:
Remote work from job. You can keep separate phone numbers for work and personal system uses with a traditional phone system. This way, you can stay connected to your work life and personal life at the same time.
Easily handle different department. With a multi-line phone system, you can satisfy the need for a telephone in your customer service or receptionist position. With this versatile option, all of your employees can stay connected and be able to take care of business efficiently. for example.
With using a multi-line phone system, you can keep your customer service representatives connected to your customers and enhance communication between them. Qualified leads generated through customer calls are essential to success, so missing out on any of those opportunities means losing business.
You need a key phone system is an excellent that's guaranteed to keep you connected, so your employees can focus on their work. Our simple, easy-to-use system will make sure you never miss another opportunity again.
To ensure that your customers are always happy, you work hard to provide them with exceptional customer service. You never stop answering calls and requests, and make sure that everyone who needs assistance is taken care of quickly and efficiently.
Multi-line phone systems have many benefits, including the ability to take advantage of extra features that can improve your business workflow. When upgrading to a multiline phone system, make sure to find a system that offers the key system features for your needs.
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Top Multi-Line Phones Comparison and Review for 2025 by VoIP Experts
Best Multi-Line VoIP Phone Providers
VoIP services are a great way to stay in touch with your customers around the clock. They offer a lower cost, more features, and easy integration with your existing computer and phone systems. This makes them an attractive option for businesses. To help you choose the best VoIP phone services for your needs to run a small business smoothly, our researchers have compiled this table of benefits:
The VoIP Shop
*Leading VoIP System Provider in UK
Price From - Pricing From £10.95/Month
Best for - SME to Enterprise VoIP and Home service
Benefits - Easy to setup, customer service, work from anywhere
BT
Pricing From £13.00/Month
Enterprise VoIP Service
fast installation. high end customer support
Vonage
Pricing From £9.00/Month
Easy to improve number of VoIP line
Available all over UK
RingCentral
Pricing From
£14.99/Month
Industry level VoIP requirement
Toll free number
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Check out the advanced features in a multi-line telephone system
There are a lot of features that multi line phone systems offer, which can vary depending on the type of system you have. Some features vary and some that are common to both on-premises PBXs and cloud phone systems are call forwarding, voicemail, and hold music.
1. Call Analytics
The VoIP Shop provides business-grade internet phone service that displays real-time call data and business analytics to supervisors. This allows them to assess business activity, make strategic decisions, and improve performance.
2. Auto Attendant
With an auto attendant, incoming calls are directed to the right person or team quickly and easily. This increases customer satisfaction since waiting time is reduced, and it gives your business the appearance of professionalism regardless of its size.
3. Call Routing
You can use call routing to direct incoming calls to any person or number, based on any criteria you choose. This includes the time, caller ID, and auto attendant selections.
You can use any of our call route policies:
- Simultaneous: All phones ring and the first agent to answer takes the call
- Round-robin: Each member of the team gets an equal call distribution.
- Uniform: Agent of Record preference is given to agents who have been available the longest.
- Weighted: You can configure a ratio of calls that each agent will receive.
- Regular: Calls are answered in the order they were received
4. Call Parking and Call Hold
With Call hold, you can pause a call to take a break and answer another call or talk with a colleague. With Call parking, you can keep the line open so others can retrieve your call.
When you hold and park calls, you're able to quickly resolve every customer issue. Plus, on-hold music helps keep your callers engaged, letting them know about important messages like payment options.
5. Call Forwarding
With call forwarding, you can easily transfer calls to any number or device of your choosing. If you have a phone service with features like voicemail, desk phone, or cell phone, you can choose which one to route the call to.
With call forwarding, you can keep your business running smoothly even if you’re out of the office. By eliminating missed calls and missed business opportunities, you can stay connected and productive.
6. Toll-Free Numbers
Building a national presence with toll-free business numbers is a great way to build trust with your audience and track incoming calls. You can also get toll-free numbers like 1-800-CONTACTS and keep track of your marketing campaigns.
7. Screen Pop
Screen pop shows caller information as soon as your phone rings, providing valuable real-time data about the caller. This integration with your CRM allows you to track customer sentiment and past interactions in one place, enhancing your customer experience.
8. Business Voice Mail
If you can't keep your call schedule on track, let your callers know. They'll appreciate not having to leave a voicemail and potentially lose out on a great opportunity or a loyal customer. Otherwise, they may end up speaking with your competitor, who might have already captured their interest.
9. Call Recording
By recording phone calls, you are able to hold your team accountable and provide valuable training opportunities. By uncovering powerful insights about your prospects and your customer experience, VoIP call recording can help you improve both aspects of your business
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Benefits of a Multi-Line Business telephone System
1. Easy Scalability and Flexibility
Adding a new line to your business phone system is easy with our expandable multi-line phone systems. You can either purchase extra handsets and cables or install an expansion kit to grow along with your business.
2. External and Internal Call Management
With a multi-line business phone system, you can keep track of call lengths, recipients, times, and callers. This way, you can figure out which departments are calling each other the most and make changes accordingly.
Multi-line phone systems give businesses the ability to receive and transfer calls without any hassle. They're also great for conducting conference calls, which can save on travel and accommodation expenses while boosting employee productivity.
3. Multiple of Solutions
With a multi-line phone system, you can have as many lines as you need to adapt to your unique needs. Maybe you just want a second line to avoid taking personal calls on your personal phone number, or maybe you need ten extensions for your in-office and remote employees. Whatever your needs, our systems will work perfectly for you.
4. Low Budget
With multi-line phone system, you can save money on long-distance calls. Plus, with internet-based models, you don't need to worry about installation limits or even having enough phones around to make a call!
5. Security and Privacy
With a traditional multi-line phone system that is fully-featured and cloud-based, you can add an extra layer of security and privacy to your operations. This way, everything is automatically secured for you, no matter where you are or what device you're using.
With the protection of privacy and spam prevention tool, your business will stay safe and unaffected by unsolicited offers and spam. This feature assures your customers' privacy while keeping you and your employees anonymous.
FAQ for Multi-line VoIP System
What is the difference between PBX and multi-line phone system?
A PBX system takes calls from customers through a centralized area, while a Multi Line Phone System (MLS) combines collective lines into one device so that the caller is answered by an operator who can quickly transfer the call to the right person or department.
Is it cheaper to have multiple phone lines?
with the right service, switching to a multiple phone line plan can be cheaper than long-distance calls. Plus, internet-based models make this process even easier!
How do you transfer a call on a multi line phone?
To transfer a call to another extension, press the "Transfer" button. You will receive dial tone and the present call will be placed on hold. Dial the 4-digit extension you wish to transfer to, and remain on the line. If you want to announce the call, do so.
What is the main advantage of using a multi-line telephone system?
Multi line phones come in handy when you need to take two or more calls at the same time. They let you hold one call while you dial another number, or answer an incoming call while you talk on another line. This is a great option for businesses that need to keep lines open and employees engaged.
Can you have multiple phone lines on one phone?
Yes, many phones allow you to have multiple lines, which can help manage personal and work calls on the same device.
How does a 4-line phone system work?
A 4-line phone system allows for up to 4 separate phone lines to be connected to the same device, which can be helpful for small businesses or individuals who need to manage multiple lines.
How do I manage multiple phone lines?
There are several ways to manage multiple phone lines, such as call forwarding, setting up distinct ringtones, or using a virtual phone system to route calls to the appropriate queue.
How many telephones can you have on one line?
The number of telephones that can be connected to one line depends on the specific phone system and the line's capacity. For example, most residential phone lines generally support 2-3 lines, while business phone systems can handle dozens of lines.
Summary Of Best Multi-line Business Phone System
There are a lot of great pbx multi-line phone systems out there, but it really depends on what features you need and don't want to compromise on. If you're looking for a system with lots of features, than maybe one of the more expensive options is worth your consideration. But if you only need basic functionality and don't mind spending a bit less, some of the less expensive systems may be better suited for your needs.
With the Poly VVX 401/411, can get a reliable multi-line phone system for your business. This system comes with 12 lines of capacity, so you can keep growing as your business grows. Plus, it's easy to upgrade or replace parts as needed.
We hope this guide helped you find the perfect multi line phone system for your office. Be sure to read it carefully and choose the best option for your needs.
About
The VoIP Shop was founded over 15 years ago by a telecommunication entrepreneur. Today, our expert team offer award winning VoIP phone systems, Cloud telephone systems, 3CX phone systems, and a cloud call centre for all size of businesses
This article was authored by:
AJ Jussab – Telecommunication Expert
AJ has 15 years of experience in the telecommunication. specializing in telephone systems, and sustainable business.
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